Multi Unit Site Leader I, Columbus, #316

As a Multi Unit Site Leader I at goPuff, your primary responsibilities include overseeing daily operations in retail and MFC environments, coaching and developing your team of Operation Associates, tracking and analyzing performance metrics, and working closely with various departments like supply chain and marketing to enhance customer experience. You'll also be key in maintaining appropriate staffing levels and executing operational strategies.

The Multi Unit Site Leader I position at goPuff requires at least 5 years of relevant experience in retail, supply chain, or operations. Leadership and management experience with multi-location teams is essential, as well as strong analytical skills. A degree in Business, Operations, or a related field is preferred, along with the ability to work flexible hours and lift up to 49 pounds.

goPuff is committed to the professional growth of its employees, including Multi Unit Site Leaders I. You will have the opportunity to coach and develop Operation Associates, focusing on performance management and succession planning. This experience not only enhances your leadership skills but also contributes to cultivating a high-performing team within the organization.

At goPuff, the work environment is dynamic, fast-paced, and centered around teamwork. As a Multi Unit Site Leader I, you will collaborate with various departments while leading your own team. The company fosters an inclusive workplace, embracing diversity and encouraging all qualified individuals to join Team Blue.

The Multi Unit Site Leader I role at goPuff requires a willingness to travel at least 90% of the time, allowing you to effectively oversee and manage multiple locations. This travel is essential for maintaining operational standards and supporting your teams across retail and MFC environments.

When discussing your experience leading multi-location teams, focus on specific examples where your leadership was pivotal. Highlight the strategies you employed to manage diverse teams, the challenges you faced, and the successful outcomes of your leadership endeavors. This showcases your capacity to motivate and manage across multiple sites effectively.

When answering this question, detail the tools and methods you use to track performance metrics, such as KPIs or dashboards. Provide examples of what specific metrics you consider vital for evaluating the success of your team and operations, demonstrating your analytical skills and commitment to performance improvements.

Discussing your coaching strategies is a great opportunity to share your leadership style. Talk about how you assess individual strengths and areas for improvement, the feedback mechanisms you establish, and how you create development plans tailored to your team's needs. This will illustrate your focus on growth and talent development.

Effective communication is key in a multi-departmental role. You can address this question by sharing your approach to establishing regular check-ins, using communication tools, and fostering a collaborative culture where team members feel empowered to share insights and challenges. This exhibits your understanding of teamwork and cross-departmental collaboration.

When asked about a difficult situation, choose a specific challenge you encountered, like staff turnover or operational delays. Explain the steps you took to address the issue, how you communicated with your team, and what the outcomes were. This exhibits your problem-solving skills and resilience, vital for a Multi Unit Site Leader.

To effectively answer this question, detail your experience with PNL management. Discuss how you track income versus expenses, making data-driven decisions to enhance profitability. Providing examples of successful initiatives you've led that improved PNL will demonstrate your capacity to maintain profitable operations.

Discuss your method for prioritization during peak times, like using urgency and impact as criteria. Share techniques you employ, such as delegating tasks based on strengths and routinely reviewing priorities with your team. This will highlight your leadership abilities and strategic thinking in high-pressure situations.

Building a high-performing team involves several techniques, including setting clear expectations, fostering a culture of accountability, providing recognition for achievements, and offering developmental opportunities. Share examples of how you've implemented these techniques successfully in past roles.

When addressing performance issues, outline your structured approach that includes clear communication, constructive feedback, and a solution-focused mindset. Discuss how you ensure that employees understand expectations and how you provide support for improvement, reflecting your commitment to leadership and employee development.

To effectively answer this question, speak about your passion for leading teams and driving operational excellence. Share examples of what energizes you within the role, like seeing team members develop or achieving operational goals. This personal touch will help the interviewer relate to your motivations and see your dedication.