Operations Analyst Hotel Onboarding

As an Operations Analyst, Hotel Onboarding at BLEND360, your key responsibilities will include efficiently onboarding new hotel properties, managing contracting processes, ensuring consistency in hotel room types, and supporting testing phases of the rate loading process. Additionally, you'll handle post-auditing and property escalations, showcasing your attention to detail and problem-solving skills to maintain high service standards.

To excel as an Operations Analyst, Hotel Onboarding at BLEND360, you should have 1-3+ years of experience in an analytical role, preferably in travel programs. A solid understanding of online travel agency landscapes, operational knowledge of MS Products, and experience with systems like SABRE, Apollo, or Amadeus are beneficial. Strong communication skills and a Bachelor's degree are essential to navigate the responsibilities effectively.

In the Operations Analyst, Hotel Onboarding role at BLEND360, you will follow a hybrid work model requiring you to work in the office for three days a week. You'll have flexibility in choosing between the office locations in Lower Manhattan, NY, or Phoenix, AZ. This model ensures you can enjoy collaboration and support from your colleagues while also accommodating personal commitments with remote work.

BLEND360 offers a comprehensive benefits package for Operations Analysts, including health, vision, dental insurance, a 401K plan, life insurance, and commuter benefits. They prioritize employee well-being and provide financial support through various spending accounts, disability coverage, and paid time off to ensure a healthy work-life balance.

The onboarding process for hotel properties at BLEND360 involves meticulously reviewing and contracting new hotels, ensuring accurate rate loading, and confirming that room types are consistent within contracts. As an Operations Analyst, you’ll also facilitate rigorous testing and evaluate post-audit reports to guarantee that all promotions, policies, and room configurations are correct and aligned, ensuring an exceptional experience for customers.

In a dynamic environment like BLEND360, effective task prioritization is crucial. I would begin by assessing deadlines and impact, then use project management tools to organize tasks into manageable segments. Establishing communication with team members and stakeholders will facilitate collaboration and ensure that all aspects of the onboarding process align with our service goals.

I have hands-on experience working with various hotel booking systems, particularly SABRE, which has enhanced my understanding of the operational processes involved in rate loading and inventory management. I can navigate these systems efficiently, troubleshoot issues, and ensure seamless integration of hotel data for a smoother onboarding experience.

To maintain a high degree of accuracy in my work, I adopt a systematic approach by breaking down tasks into smaller steps and using checklists for essential elements such as room types and rates. Additionally, I perform thorough audits post-processing to affirm all data is aligned accurately before final submissions.

In a previous position, I encountered discrepancies between contracted rates and what was reflected in the booking system. I organized a cross-functional meeting with both our IT and supplier teams, conducted a systematic review of each case, and implemented a new tracking system to prevent similar issues moving forward.

When managing escalations, I believe in proactive communication. I would first listen to the partner’s concerns to fully understand the issue, then assess the data at hand to identify the root cause. I would facilitate a quick resolution and keep the partner informed throughout the process to rebuild trust and ensure clarity.

End-to-end testing involves ensuring that all components of the hotel onboarding process function seamlessly together. This includes testing data importation, rate loading, and system integrations. I would simulate the user experience to verify that bookings reflect correctly in the system and that any promotions or policies are applied effectively.

My passion for the luxury travel industry stems from the excitement of delivering exceptional experiences to discerning travelers. I believe in creating memorable moments and enjoy the challenges of ensuring every detail is perfect, which motivates me to continuously seek improvement and innovation in how we deliver services to our customers at BLEND360.

Maintaining an organized project management system is key. I typically use digital tools to keep track of requirements and updates, documenting changes thoroughly. Active communication with stakeholders who provide insights into changes as they arise ensures we can adapt our strategy promptly without losing sight of project goals.

I believe that attention to detail, analytical thinking, and strong communication skills are fundamental. These qualities enable an Operations Analyst to grasp complex data, clearly convey information to various stakeholders, and ensure all elements of the onboarding process align with company policies and customer expectations.

I plan to contribute to BLEND360’s mission by leveraging my analytical skills and passion for the luxury travel industry to streamline operations and enhance service delivery. I aim to be an advocate for innovation, ensuring our onboarding processes not only meet current needs but also adapt to future trends, ultimately providing an unrivaled experience for Card Members.