Digital Coordinator JP

As a Digital Coordinator, you will support the Digital Marketing Team in building brand awareness and incremental growth for COS online and in store in Japan

You are responsible for all the communication copy across all customer touch points. Overseeing and implementing content localization, include product, Email, Line and whole site. Your understanding and insights on JP fashion industry will be involved in the entire process customer journey from stie to post purchase experience.

You will report to Digital Marketing Manager JP and belong to E-commer team JP

What you will do:

• Collaborate within the Japan Digital Marketing team to ensure the content delivered in time across all customer touchpoints.
• Responsible for translation/copy writing for the COS brand across all customer touchpoints: newsletters, social media (Instagram & LINE), website, product descriptions, SEO, printed collateral, digital advertising, stores, windows and event collateral.
• Translation/copy writing creative copy for brand projects and initiatives, inspiring editorial copy and develops ideas that resonate to our target market.
• Communicates brand stories effectively to the customer.
• Co-work with Digital experience team, on product translation and localization.
• Support on the customer service communication design and Omni communication.
• Assist Global translation team on global projects. Follow Global content and direction and review copies, and revision based on internal feedback.
• Assist SEO/DX/Customer service to increase engagement and reach on certain site pages, paid media and all customer touchpoints.

Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviors that we appreciate above and beyond anything else. We are open-minded and curious, we dare to be different, we believe in constant improvement and we empower and trust you to take ownership. Our values are part of who we are, what we stand for and how we act.

What you need to succeed

• Previous experience in digital or stores fashion industry.
• Excellent English and Japanese language skills, both verbal & written
• Excellent communicator and the ability to build relationships with key stakeholders
• Insightful and knowledgeable in Japan Fashion trend.
• Highly organized individual, effective at coordinating with diverse stakeholders to ensure smooth collaboration and project success
• Having permission to work in Japan
• Communting H&M Shibuya office

This is a full-time permanent contract based at our COS Japan Office in Tokyo.

Benefits

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to this Tokyo based colleagues also receive

• 25% Staff Discount within H&M group
• Commuting fee
• Celebration of Long Service Award
• HIP - H&M Incentive Program for Long service employee
• Childcare / Family Care Leave
• Health checkup
• Wellness benefit (Benefit one)
• Paid leave / Sick leave
• Volunteer benefit
• Opportunity to work with global environment

Inclusion & Diversity

At COS we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process. 

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description

About COS: Since our launch in 2007 we have opened stores and sell online in over 40 countries worldwide. Our collection offers elevated essentials, iconic pieces and innovative design. The creative soul of the brand is visualised through our storytelling, seasonal runway shows and connect with contemporary culture to create an experience beyond the expected. From the beginning, our design ethos has always put lasting style, quality and sustainability first. Today 92% of the materials in our collection are more sustainably sourced.

In this role you will be able to take advantage of a hybrid working arrangement. You will have the flexibility to work both remotely and, from the office. While remote working is an integral part of our offer, approx.3 days per week office presence will be required to foster strong collaborations and teamwork.

Ready to apply? Click on the I’M INTERESTED link where you can upload your CV securely. Once we have received your application, we will keep you updated regularly about the status of your application so please look out for our email.

Please note this position is offered on a local contract, therefore you should have the legal right to work in the Japan before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities.

We are looking forward to hearing from you!