Sales Associate - Full Time

As a Sales Associate at COS, your primary responsibilities include greeting customers, assisting them throughout their shopping journey, managing cash register activities, handling fitting rooms, processing deliveries, replenishing stock, and merchandising the latest products on the shop floor. Your role is crucial in creating welcoming and enjoyable shopping experiences that ensure customers return.

To succeed as a Sales Associate at COS, you should be customer-focused with a commercial mindset, enthusiastic about fashion trends, and open-minded. While previous experience in retail and knowledge of textiles can be beneficial, they are not mandatory. A willingness to learn and adapt in a collaborative environment is key to thriving in this role.

As a Full-Time Sales Associate at COS, you can expect to work between 32 to 40 hours per week, with a compensation starting at $16.00 per hour. This position offers a dynamic work environment where flexibility and earning potential align.

Sales Associates at COS enjoy a robust benefits package including a 25% staff discount across all H&M Group brands, Medical, Vision, and Dental Coverage, an Employee Assistance Program, vacation and wellness pay, and participation in the H&M Incentive Program – HIP. This comprehensive offer aims to provide not just a job but a fulfilling career.

COS is committed to maintaining an inclusive and diverse workplace by incorporating a variety of backgrounds and perspectives in our recruitment processes. We believe that a diverse workforce leads to creativity and innovation in addressing workplace challenges and improving customer relations.

When faced with a difficult customer at COS, it’s important to remain calm and listen actively to their concerns. Acknowledge their feelings and work to find a solution that satisfies them. Demonstrating empathy can turn a challenging situation into a positive experience.

Exceptional customer service at COS involves going above and beyond to ensure customers feel valued and understood. This includes being attentive, knowledgeable about products, and having a genuine passion for helping customers find what they are looking for.

In previous positions, I have often collaborated with my team during peak shopping hours, ensuring we provided adequate support at cash desks and on the floor. Positively communicating and sharing tasks not only enhanced our efficiency but also fostered a team spirit that benefitted both staff and customers.

To stay updated on fashion trends, I regularly follow industry blogs, social media accounts, and influencers that align with COS’s ethos. I also find it helpful to engage with customers, as they often bring unique perspectives and insights about current trends.

To promote a new product, I would ensure it is prominently displayed and utilize engaging conversations to draw customers’ attention. Sharing meaningful details about the product features and how it fits current fashions can effectively entice customers.

I am drawn to COS because of its commitment to quality design and sustainability. I believe that being part of a team that prioritizes both fashion and responsible craftsmanship aligns perfectly with my values and aspirations in retail.

Handling cash registers has been a key part of my previous roles. I am comfortable processing transactions quickly and accurately, handling various payment types, and managing the cash balance to ensure it is correct at the end of each shift.

In my past roles, I participated in visual merchandising by arranging products appealingly and strategically to optimize customer flow. I understand the importance of creating a cohesive brand experience and effectively utilizing space while aligning with promotional campaigns.

During busy shifts, I prioritize tasks by assessing immediate customer needs first. Ensuring customers receive assistance is paramount, followed by addressing restocking and merchandising needs as time allows. This approach helps maintain a positive shopping environment.

An effective Sales Associate possesses strong communication skills, empathy, adaptability, and a good understanding of products. being passionate about fashion and committed to creating a positive customer experience are also crucial traits for success in this role.