Job details

Director of Operations

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Position Objective

Company Overview:

The Harvard Companies include entities working to serve the business community in the janitorial and protection services areas. Harvard Maintenance and Harvard Protection are two of the largest and fastest growing, privately owned providers of high quality janitorial and security services in the United States. We are an industry leader and are well known for our innovative thinking and entrepreneurial spirit. Our success over the last fifty years stems from Harvard's Inverted Pyramid®, which recognizes that our front-line employees are the most important people in our organization. The Inverted Pyramid® ensures that our employees feel valued, are given the tools to be successful, and are empowered to execute in their roles. People are also at the center of our Core Values. Our People First core value clearly states that “we are a family organization that promotes respect and embraces diversity”.

Job Summary:

Primary focus will be to service the existing business, operationally and financially, while maintaining relationships with existing customers and developing new business where possible.

Essential Duties and Responsibilities

Participate in the planning and budgeting process and manage the budget for the region in conjunction with the Vice President of the Region
Control overhead expenses within the region
Implement cost reduction and profit enhancing strategies
Ensure service delivery is consistent with quality objectives and contractual requirements.
Lead on-going efforts for process improvement to enhance productivity and increase efficiencies while sustaining a high level of quality
Maintain customer relations, both current and prospective
Support business development activities within the region including new account acquisition and customer retention initiatives
Leverage existing relationships for new business opportunities
Develop management team for continued professional growth
Responsible for ensuring the region follows and adheres to established company policies
Ensure all hiring, promotions and termination policies are followed
Ensure job inspections are properly made and deficiencies are corrected
Ensure timekeeping is completed daily and payroll is submitted on a timely basis
Ensure purchasing of supplies, equipment and inventory management of the supplies meets contractual requirements
Maintain in constant contact with the Vice President of the region

Knowledge and Skill Requirements

Minimum of a Bachelor’s’ degree
Minimum of (5-7) years’ experience in managing a janitorial operation
Excellent written and verbal communication skills
Capability to build trust, value others, communicate effectively, collaborate with others, and solve problems creatively
Ability to proactively establish and maintain effective working relations with employees and other departments
Technical knowledge of all aspects of janitorial service delivery

Compensation

Harvard is offering a competitive salary structure including benefit package with medical, dental, life, and long-term disability (LTD) insurance along with 401K Savings Plan.

An Equal Opportunity Employer --- M/F/D/V

Salary & Wage Details

$140,000.00-$150,000.00

Average salary estimate

$145000 / YEARLY (est.)

min

max

$140000K

$150000K

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What You Should Know About Director of Operations, Harvard Maintenance

As the Director of Operations at Harvard Companies in Elk Grove Village, you'll play a pivotal role in steering our janitorial and protection services to new heights. We pride ourselves on our People First philosophy and innovative approach, making this position not just a job, but a chance to make a real impact in a family-oriented company. Your primary focus will be on servicing our existing business while forging new relationships and ensuring that our service delivery consistently meets our high-quality standards. In this role, you'll have the opportunity to participate in strategic planning and budgeting, control expenses, and lead processes to boost our operational efficiency. You'll also work closely with our regional management team to foster their growth and ensure compliance with company policies. With a competitive salary ranging from $140,000 to $150,000, along with a comprehensive benefits package, Harvard Companies nurtures your professional growth while offering a supportive work environment. If you're someone who values teamwork, creativity, and the chance to contribute to the growth of a leading company in the industry, we would love to see what you bring to the table!

Frequently Asked Questions (FAQs) for Director of Operations Role at Harvard Maintenance

What are the responsibilities of the Director of Operations at Harvard Companies?

The Director of Operations at Harvard Companies is responsible for managing operational and financial aspects of our janitorial service delivery. Key responsibilities include budgeting, controlling regional expenses, ensuring quality standards are met, and enhancing productivity through process improvement. Additionally, the Director works on maintaining customer relations and supporting business development activities for acquisition and retention.