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Talent Management Specialist

About HighLevel:

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.


Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/


Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.


Scale at HighLevel:

We work at scale; our infrastructure handles  around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases. 

You have experience supporting Customer Success and Customer Support teams in SaaS or enterprise organizations. You understand the fast-paced nature of high-growth companies and can balance the priorities of people and business. You are proactive, data-driven, and adept at influencing leadership while ensuring employee success and engagement.


About the Role:

As a Talent Management Specialist, you will lead initiatives to strategize talent development, streamline performance processes, design comprehensive job and career frameworks, and boost employee engagement. You will work closely with leadership and People teams to align these initiatives with business objectives, fostering a culture of continuous growth and development.​


Shift: Standard business hours with the flexibility to support global teams



What Will You Do:
  • Talent Strategy Development
  • ​Support in design and execution of talent strategies that align with organisational goals. 
  • Identify and develop programs to nurture high-potential employees and ensure a robust leadership pipeline.​
  • Performance Management Revamp
  • Assess and overhaul existing performance management processes to create a more effective, continuous feedback system.​
  • Implement training for managers and employees to adopt new performance practices.​
  • Job and Career Architecture Design
  • Develop clear job architectures, including role definitions and competency models, to establish transparent career paths.​
  • Design and execute career frameworks, internal mobility initiatives, and leadership acceleration programs to enable long-term employee growth.
  • Employee Engagement Enhancement
  • Design and implement initiatives to improve employee engagement, informed by regular surveys and feedback mechanisms.​
  • Analyze engagement data to develop action plans addressing areas for improvement.​
  • Data-Driven Decision Making
  • Utilize HR analytics to measure the effectiveness of talent initiatives and inform strategic decisions.​
  • Prepare and present reports on talent metrics to senior leadership.


What You'll Bring:
  • Experience & Qualifications
  • 6-10 years of experience in global Talent Management programs or a related field, preferably within a SaaS or product company.​
  • Bachelor’s degree in Human Resources, Business Administration, or a related discipline; MBA/PGDM preferred.​
  • Skills & Competencies
  • Proven ability to develop and implement global talent strategies that drive business outcomes.​
  • Experience in revamping performance management systems and designing job architectures.​
  • Strong analytical skills with the ability to interpret key metrics and translate them into actionable insights.​
  • Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.​
  • Demonstrated project management skills with a track record of leading complex initiatives.​


EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way!Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


#LI-Remote

#LI-TN1

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Average salary estimate

$75000 / YEARLY (est.)
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$60000K
$90000K

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What You Should Know About Talent Management Specialist, highlevel

Join HighLevel as a Talent Management Specialist and be a vital part of our mission to empower businesses through innovative marketing solutions. Located in India, you'll leverage your expertise to design and implement talent strategies that align with our organizational goals. At HighLevel, we’re proud of our diverse team of over 1000 employees across 15 countries, all focused on fostering a strong company culture that values creativity, collaboration, and work-life balance. In this role, you'll revamp our performance management processes, craft clear career frameworks, and enhance employee engagement through data-driven practices. Your proactive approach and analytical mindset will help you influence leadership decisions while ensuring our employees thrive. We’re looking for someone with 6-10 years of experience in global Talent Management programs, preferably in the SaaS environment, to guide our talent initiatives and create a robust leadership pipeline. If you're ready to make an impact in a high-growth company, we’d love for you to be part of our talented team at HighLevel!

Frequently Asked Questions (FAQs) for Talent Management Specialist Role at highlevel
What responsibilities does a Talent Management Specialist at HighLevel have?

The Talent Management Specialist at HighLevel is tasked with leading the development of talent strategies that bolster organizational goals. This includes revamping the performance management system, designing job architectures, and implementing employee engagement initiatives. The role focuses on nurturing high-potential employees and ensuring a strong leadership pipeline to facilitate continuous growth within the company.

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What qualifications do I need to become a Talent Management Specialist at HighLevel?

To be a successful Talent Management Specialist at HighLevel, candidates should possess 6-10 years of experience in global Talent Management programs, ideally within the SaaS industry. A Bachelor’s degree in Human Resources, Business Administration, or a related field is essential, with an MBA or PGDM preferred. Strong analytical skills, excellent communication abilities, and a track record of managing complex initiatives are also crucial for this role.

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How does HighLevel support employee development through the Talent Management Specialist role?

The Talent Management Specialist at HighLevel plays a pivotal role in employee development by designing and executing talent strategies that foster continuous learning and career progression. This position focuses on creating robust performance management practices and internal mobility initiatives which support employees' growth trajectories and enhance their engagement within the organization.

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What is the work culture like for a Talent Management Specialist at HighLevel?

At HighLevel, the work culture for a Talent Management Specialist is supportive and collaborative, aligning with our values of creativity and inclusivity. Employees are encouraged to bring their whole selves to work, contributing to a diverse environment that enhances innovation. The role allows for flexible work hours to accommodate our global teams, promoting a balance between personal and professional life.

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What type of projects will a Talent Management Specialist work on at HighLevel?

As a Talent Management Specialist at HighLevel, you will engage in a wide range of projects including overhauling performance management processes, developing job architectures, and launching employee engagement initiatives based on feedback data. You will also be expected to analyze talent metrics and prepare reports for senior leadership, encouraging strategic decision-making that aligns with the company’s goals.

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Common Interview Questions for Talent Management Specialist
What experience do you have in developing talent management strategies?

In my previous role, I successfully developed and implemented comprehensive talent management strategies that aligned with organizational goals, enhancing overall employee engagement and retention. I focused on identifying high-potential employees and creating tailored programs to nurture their growth.

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How do you approach revamping performance management systems?

I approach revamping performance management systems by first assessing the current processes through employee feedback and data analysis. This allows me to identify areas for improvement. Afterward, I work collaboratively with stakeholders to design a system that emphasizes continuous feedback and supports employee development.

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Can you describe your experience with HR analytics?

Certainly! I have extensive experience leveraging HR analytics to measure the effectiveness of talent initiatives. By analyzing data, I’ve been able to provide actionable insights that informed strategic decisions and improved employee engagement metrics across various departments.

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How do you ensure alignment between talent management strategies and business objectives?

To ensure alignment, I collaborate closely with leadership and cross-functional teams. By understanding the business’s strategic goals, I can tailor talent strategies that not only foster employee growth but also support key performance indicators and overall organizational success.

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What methods do you use to improve employee engagement?

I utilize a variety of methods to improve employee engagement, including regular surveys to gather feedback, designing engaging training programs, and implementing initiatives that promote a positive work environment. I also analyze the engagement data to develop targeted action plans addressing specific areas needing attention.

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What is your project management style?

My project management style is collaborative and data-driven. I believe in setting clear objectives, maintaining open lines of communication, and utilizing project management tools to track progress and ensure accountability within the team.

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How do you nurture high-potential employees?

I nurture high-potential employees by identifying their strengths and providing them with tailored development programs, mentorship opportunities, and clearly defined career pathways. I ensure they have access to learning resources that align with their ambitions and the organization’s needs.

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How do you handle conflicts that arise during talent management initiatives?

I handle conflicts by promoting open communication and actively listening to all parties involved. I strive to mediate disputes by focusing on common goals and seeking collaborative solutions that prioritize the best outcomes for both the employees and the organization.

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Explain a time when you influenced leadership decisions.

In my last role, I presented data that highlighted the need for a revamp of our performance management system. By demonstrating how the proposed changes would lead to greater employee satisfaction and performance, I was able to secure buy-in from the leadership team, resulting in a successful implementation.

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What do you find most rewarding about working in talent management?

The most rewarding aspect of working in talent management for me is the ability to make a tangible difference in employees’ career journeys. Seeing individuals thrive and develop their potential is incredibly fulfilling, and it reinforces my passion for fostering talent in organizations.

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Full-time, remote
DATE POSTED
March 6, 2025

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