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Billing Solutions Specialist

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.ARI has an exciting opportunity for a Billing Solutions Specialist based in Mount Laurel, NJ.Job Purpose: Deliver high level and proactive solutions related to customer billing information.Essential Functions:• Partner with IT to implement the billing procedures for new and existing clients.• Communicates professionally with internal and external clients in a variety of forums.• Utilizes all resources available to find unique solutions for clients.• Monitor, update and review custom client-facing reports.• Review completed Journal Entries for accuracy.• Handle special projects as requested.Knowledge & Skills:• Must have a solid knowledge of Infinium, GDT, FleetTrak, OnBase, Insights and Microsoft Outlook, Excel and Business Objects.• Must have excellent written and verbal communication skills.• Advanced customer service skills are required.• Intermediate knowledge of accounting principals is required.• Must be able to work independently and as apart of a team on project oriented tasks.• Bachelor’s degree required.#NTSP#LI-MG1At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):• Health Insurance• Vision Insurance• Dental Insurance• Life and Disability Insurance• Flexible Spending and Health Savings Accounts• Employee Assistance Program• 401(k) plan with Company Match• Paid Time Off (PTO)• Paid Holidays, Bereavement, and Jury Duty• Paid Pregnancy/Parental leave• Paid Military Leave• Tuition ReimbursementBenefits:Regular Full-TimeWe offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.Click here for Washington State benefit information.Temporary or Part-TimeIn geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.Click here for Washington State benefit information.Pay:We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $49,040.00 - $71,105.00 USD annually for full time employees. The annual compensation range is comprised of base pay earnings.Equal Opportunity Employment and Accommodations:Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.If you are a person with a disability needing assistance with the application process, please contact HR@Holman.comThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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Average salary estimate

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$49040K
$71105K

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What You Should Know About Billing Solutions Specialist, Holman

If you're ready to take your career to the next level, Holman has an exciting opportunity for a Billing Solutions Specialist based in Alabama. As a family-owned global automotive services organization, we pride ourselves on delivering the Holman Experience, fostering positive relationships with both our customers and each other. In this role, you’ll be at the forefront of providing high-level customer billing solutions, partnering closely with our IT team to implement effective billing procedures for our diverse clientele. Your communication skills will shine as you connect with both internal and external clients across various forums, ensuring everyone is on the same page. You’ll also have the chance to utilize your analytical skills by monitoring and updating custom client-facing reports and reviewing Journal Entries for accuracy. We value independent thinking, but you’ll also collaborate with our dynamic team on special projects as needed. Ideal candidates will possess a solid understanding of software tools like Infinium, GDT, and FleetTrak, as well as proven customer service abilities. A bachelor’s degree is required, alongside a keen understanding of accounting principles. At Holman, we’re committed to not just driving our business forward but also uplifting our team. Join us, and help us create exceptional experiences while enjoying a comprehensive benefits package that truly values your contributions and well-being.

Frequently Asked Questions (FAQs) for Billing Solutions Specialist Role at Holman
What are the main responsibilities of a Billing Solutions Specialist at Holman?

The Billing Solutions Specialist at Holman is responsible for delivering proactive solutions related to customer billing information. This includes partnering with IT to implement billing procedures, communicating professionally with clients, monitoring, updating and reviewing custom reports, and ensuring the accuracy of journal entries. Additionally, the specialist may handle special projects as they arise.

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What qualifications are needed for the Billing Solutions Specialist position at Holman?

To qualify for the Billing Solutions Specialist role at Holman, candidates must hold a bachelor's degree and possess solid knowledge of software tools such as Infinium, GDT, FleetTrak, and Microsoft products. Excellent written and verbal communication skills, advanced customer service skills, and intermediate knowledge of accounting principles are also essential for success in this position.

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How does Holman support career growth for Billing Solutions Specialists?

At Holman, we are dedicated to providing rewarding careers through ongoing training and support. We empower our Billing Solutions Specialists to grow within the company by listening and adapting, ensuring they have the resources necessary to excel in their role while striving for improvement in diversity, equity, and inclusion.

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What benefits can a Billing Solutions Specialist expect from Holman?

Holman offers an array of benefits for full-time employees, including health, vision, and dental insurance, life and disability insurance, a 401(k) plan with company match, and various paid time off benefits such as holidays and parental leave. We are committed to supporting our employees' overall well-being and career success.

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What is the work environment like for a Billing Solutions Specialist at Holman?

At Holman, you can expect a collaborative and supportive work environment as a Billing Solutions Specialist. We value open communication and foster positive interactions across all levels. Our culture encourages teamwork, professional growth, and a commitment to delivering the best customer service experience possible.

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Common Interview Questions for Billing Solutions Specialist
Can you describe your experience with billing systems and software?

Discuss your familiarity with specific billing systems like Infinium or FleetTrak. Highlight any instances where you've successfully implemented billing procedures or resolved billing discrepancies using these tools.

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How do you prioritize tasks when handling multiple client requests?

Explain your strategy for prioritizing tasks, such as assessing deadlines, the urgency of requests, and the impact on client relationships. Share a specific example where your prioritization led to successful outcomes.

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Describe a time when you resolved a complex billing issue for a client.

Provide a detailed example of a situation where you utilized problem-solving skills to resolve a client's complex billing inquiry. Explain the steps you took and the resolution you achieved to enhance client satisfaction.

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What strategies do you use to ensure accurate billing?

Discuss methods such as double-checking entries, maintaining clear records, and utilizing available software features to promote accuracy in billing. Mention any specific practices you follow to minimize errors.

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How do you handle difficult conversations with clients regarding billing discrepancies?

Outline your approach to navigating sensitive conversations, focusing on empathy, clarity, and proactive solutions. Use an example to demonstrate your communication skills and ability to maintain professionalism under pressure.

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What do you consider when analyzing client-facing reports?

Mention key factors such as client needs, report accuracy, and how data analysis informs future billing decisions. Speak about your experience in creating or reviewing such reports.

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How would you improve the billing process at Holman?

Share innovative ideas for enhancing billing procedures that can save time, reduce errors, or improve client satisfaction. Provide insights based on your professional experiences and observations.

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Can you explain the importance of team collaboration in billing solutions?

Discuss the significance of working together with teams, such as IT and customer service, to ensure billing processes are streamlined and effective. Use examples of successful collaborative efforts you've been a part of.

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What measures do you take to stay updated on best practices in billing and finance?

Elaborate on your dedication to continuous learning through attending workshops, reading industry publications, or joining professional organizations that keep you at the forefront of best practices in billing and finance.

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How do you approach training and onboarding new team members in the billing department?

Explain your philosophy on training and onboarding, emphasizing support, mentorship, and clear communication. Share specific strategies you've implemented to help new employees acclimate to their roles effectively.

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To provide the industry's best automotive related services by training, empowering, and rewarding exceptional people; by earning the loyalty and exceeding the expectations of each and ever customer; and by giving back to the communities that suppo...

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Full-time, on-site
DATE POSTED
December 2, 2024

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