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People Operations Specialist (Hybrid)

The People Operations Specialist is a new role for our team! We are looking for someone who can help maintain our people-first culture while ensuring operational excellence and HR compliance across our teams and locations. With a curious mindset and a passion for Human Resources, the People Ops Specialist will handle day-to-day operations and support our team by offering exceptional experiences throughout the employee journey.

You are a bar raiser, which means you come with

  • 1-2 years of administrative experience, preferably in Human Resources Administration 

  • Excellent attention to detail, data orientation, and experience using an HRIS and other administrative tools (experience with Rippling is a plus!).

  • Exceptional interpersonal and communication skills with the ability to influence team members and engage across all levels of the organization.

  • A collaborative mindset and demonstrated ability to connect and work with team members across teams and geographies.

  • Experience and interest in leveraging AI tools to work more efficiently, enhance ways of working, and deliver innovative HR solutions.

  • A strong understanding of HR best practices and compliance requirements

  • Excellent organizational skills with attention to detail

  • Problem-solving mindset with the ability to prioritize and multitask effectively 

You will make an impact by:

  • Managing employee lifecycle processes and preparing associated documentation,  including onboarding, internal transfers, role and salary changes, and offboarding

  • Serving as the first point of contact for employee inquiries regarding benefits, policies, and HR procedures

  • Maintaining accurate employee records and HRIS data 

  • Assisting with benefits administration, primarily for Canada and other locations as required

  • Continuously improving our processes by leveraging feedback, industry best practices, and trends

  • Presenting updates, insight, and ideas to your manager and/or leadership on process improvements and outcomes

  • Using HR technologies and AI to streamline management and improve the Homie experience

  • Ensuring consistent, accessible documentation for all policies and programs.

  • Working closely with our Payroll, Accounting, and Finance teams to ensure best practices

  • Contribute to and drive participation in employee engagement activities and initiatives 

What We Offer

  • Stock Options - Everyone is an Owner! 

  • Competitive group health benefits  coverage for you and your eligible dependents

  • Group Investments, TFSA as well as an RRSP plan which offers a 4% company match

  • Employer supplemented Medical, Dental, and Vision Insurance Plans

  • Flex Time Off, company-wide paid holidays, plus company-wide focus time 

  • Paid parental leave after 6 months of service

  • Work from home days are on Monday, Thursday, & Friday

  • Meals provided at our vibrant workspaces

  • Team offsites and monthly opportunities to engage with fellow Homies

What to Expect During the Interview Process:

  • Meet the Talent Acquisition team

  • Meet the Hiring Manager

  • Participate in a Technical Interview

  • Meet the Leadership team

  • Professional Reference Checks

  • Background Check + Offer Stage

  • Welcome to the team, Homie💜🎉

Diversity, Equity, and Inclusion at Homebase:

At Homebase, we take pride in fostering a welcoming space where every Homie of every gender, age, orientation, culture and walk of life can be their full selves. Diverse perspectives empower us to build the best-in-class platform for small businesses and hourly shift workers. We recognize that experience comes in many forms, so if you think you’re close to what we’re looking for (even if you don’t meet 100% of the qualifications), we encourage you to apply!

**Interview Recording Notice

By participating in interviews with Homebase, you consent to the use of Metaview, a recording and transcription tool, during the interview process. Please be aware that all interviews may be recorded and transcribed for the purpose of evaluating candidates and ensuring the quality of our recruitment process. If you do not consent to being recorded, please inform the Talent Team at the beginning of the call, and appropriate arrangements will be made to accommodate your preference. Your privacy is important to us, and the recorded interviews will only be used for internal evaluation and assessment of candidates.

About Us

Our mission is to make small business teams unstoppable.

Homebase is the everything app for hourly teams, with employee scheduling, time clocks, payroll, team communication, HR, and more. More than 100,000 small (but mighty) businesses rely on Homebase to make work radically easy and give their teams superpowers. As the leader in small business team management, Homebase tracked 1+ billion hours for 2.5+ million workers last year.

We're based in San Francisco, Houston, Denver, and Toronto. We're backed by leading venture investors L Catterton Growth, Emerson Collective, Notable Capital, Bain Capital Ventures, Khosla Ventures, Baseline Ventures, Cowboy Ventures, Bedrock Capital, and PLUS Capital.

You'll be part of an unstoppable team that puts customers first, embraces each day with excitement, and strives for excellence in everything you do. We’re revolutionizing the way small businesses manage their teams and grow their business. What this means for you is a shared passion for innovation and making a difference for the people we serve.

So what do you say, will you join us on our mission to empower small businesses?

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Average salary estimate

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What You Should Know About People Operations Specialist (Hybrid), Homebase

Introducing the People Operations Specialist role at Homebase, where we're redefining collaboration and engagement in HR. Based in the vibrant city of Toronto, this unique position is ideal for someone who cherishes a people-first culture while ensuring operational excellence. As the heart of our team, you will manage everyday operations, making the employee journey exceptional from start to finish. Your role will involve a variety of responsibilities, including overseeing employee lifecycle processes such as onboarding and offboarding, answering employee inquiries about benefits and policies, and maintaining accurate HR records using our HRIS, ideally with some experience in Rippling. With your passion for Human Resources and keen attention to detail, you will continuously improve processes by leveraging feedback and best practices, ensuring we stay compliant and innovative. Additionally, you'll collaborate closely with Payroll, Accounting, and Finance teams, while also engaging in employee-centric initiatives that make our company culture thrive. You’ll love being part of our mission to empower small businesses and helping to build the best team management platform out there. So if you're ready to bring your expertise and insights to a company that values every voice, we can’t wait to welcome you to our enthusiastic and dynamic Homebase family!

Frequently Asked Questions (FAQs) for People Operations Specialist (Hybrid) Role at Homebase
What are the main responsibilities of a People Operations Specialist at Homebase?

A People Operations Specialist at Homebase will handle a variety of tasks including managing employee lifecycle processes, addressing employee inquiries regarding HR policies, and ensuring compliance with HR regulations. They will also assist with HRIS data management and work collaboratively across teams to enhance employee experiences.

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What qualifications do I need to apply for the People Operations Specialist role at Homebase?

To be considered for the People Operations Specialist position at Homebase, candidates typically need 1-2 years of experience in HR administration, excellent organizational skills, and a strong understanding of HR best practices. Familiarity with HRIS, particularly Rippling, and a collaborative mindset are also valuable.

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How does Homebase support ongoing professional development for People Operations Specialists?

Homebase places a strong emphasis on continuous improvement and development, which extends to the role of People Operations Specialist. Employees are encouraged to leverage feedback, explore industry trends, and participate in training to enhance their skills and contribute innovative solutions.

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What tools will a People Operations Specialist use at Homebase?

In the People Operations Specialist role at Homebase, you will use various HR tools, including an HRIS and possibly AI technologies, to streamline operations and enhance the employee experience. Experience with Rippling would be beneficial in this regard.

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What can I expect from Homebase’s company culture as a People Operations Specialist?

Homebase promotes a welcoming and inclusive culture that values diverse perspectives. As a People Operations Specialist, you will be part of a team that celebrates collaboration and innovation, all while working towards the common goal of empowering small businesses.

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Common Interview Questions for People Operations Specialist (Hybrid)
Can you describe your experience with HRIS systems as a People Operations Specialist?

When answering this question, focus on your familiarity with HRIS systems, highlighting any specific experience you have with tools like Rippling. Discuss how you've used these systems to maintain employee records, manage lifecycle processes, and improve HR efficiency.

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How do you prioritize tasks in a fast-paced HR environment?

In your response, emphasize your organizational skills and ability to use tools effectively to manage priorities. Provide examples of how you've successfully juggled multiple responsibilities, maintained attention to detail, and met deadlines in your previous roles.

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What strategies would you implement to improve employee engagement?

To tackle this question, discuss your understanding of employee engagement and specific strategies such as gathering feedback, creating opportunities for team-building, and recognizing employee contributions. Provide examples of successful initiatives you've previously implemented.

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How do you handle a situation where an employee has a grievance?

When responding to this question, detail your approach to conflict resolution, emphasizing the importance of listening, empathy, and a structured process for addressing grievances while maintaining compliance with HR policies.

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Describe a time when you had to collaborate with other teams in your role.

Share a specific experience where cross-team collaboration was necessary. Highlight your communication skills and how you brought together various teams to achieve a common goal or solve a problem.

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What do you see as the biggest challenges in HR today?

Answer by discussing current HR challenges such as remote work dynamics, compliance changes, or employee welfare in the digital age. Show your awareness of industry trends and how they affect HR practices, tying it back to the mission of Homebase.

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How can AI contribute to the role of a People Operations Specialist?

In your response, discuss the potential of AI in HR processes, such as automating administrative tasks, improving recruitment efficiency, and enhancing employee experiences. Provide examples of how you've used technology to drive improvements.

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How do you ensure compliance with HR policies?

Detail your approach to maintaining compliance, including regular audits, training sessions for staff, and staying updated on HR regulations. Emphasize the importance of documentation and clear communication within the team.

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What motivates you to work in Human Resources?

Share your passion for HR and helping others, emphasizing your commitment to creating positive employee experiences. Discuss your interest in fostering a people-first culture and how this aligns with Homebase’s values.

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What role does data play in your work as a People Operations Specialist?

Explain the importance of data in HR decision-making. Discuss how you utilize metrics to improve processes, gauge employee satisfaction, and support strategic initiatives within the organization.

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Our mission is to make hourly work easier for local businesses and their employees. We're building the operating system for hourly work—for business owners and workers. We help small businesses with scheduling, timesheets, labor costs, hiring, on...

62 jobs
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BENEFITS & PERKS
Dental Insurance
Disability Insurance
Flexible Spending Account (FSA)
Vision Insurance
Paid Holidays
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
March 13, 2025

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