Regional Director, Customer Success
Fast Facts
Join HopSkipDrive as a Regional Director of Customer Success, where you'll lead a high-performing team to strengthen client relationships and improve retention strategies in a fully remote role.
Responsibilities: Lead and scale Customer Success teams, manage relationships with strategic enterprise clients, improve client retention, oversee onboarding processes, and collaborate across functions to enhance client experiences.
Skills: Leadership, strategic client management, retention strategies, data-driven decision making, onboarding and implementation oversight, cross-functional collaboration, process improvement, communication.
Qualifications: 5+ years in leadership roles within Customer Success or Account Management, extensive experience with enterprise clients, especially in educational or government sectors, strong analytical skills, proven success in client onboarding.
Location: This is a fully remote position available in AZ, CA, NV, OR, or WA.
Compensation: $135000 - $150000 / Annually
* This role will be fully remote in one of the following states AZ, CA, NV, OR, WA*
Who We Are:
You’re passionate about developing strong relationships with clients and building and scaling a high performing distributed team. With the following skills, you’ll make a tangible and immediate impact:
- Leadership Experience: Minimum of 5+ years experience building, scaling, and leading high-performing Customer Success or strategic Account Management teams, preferably in a B2B environment focused on complex clients.
- Strategic Client Management: Extensive experience (e.g., 10+ years) managing relationships and driving successful outcomes for complex, strategic enterprise-level clients; experience specifically with school districts or government agencies is highly desirable.
- Retention & Loyalty Expertise: Proven track record of developing and implementing successful regional or portfolio-wide strategies to proactively monitor client health, improve retention rates, and foster long-term loyalty.
- Data-Driven Decision Making: Strong analytical skills and a data-driven mindset, with experience using key customer success metrics and client data to derive actionable insights, measure performance, and inform strategic planning.
- Onboarding & Implementation Oversight: Demonstrated success in designing, overseeing, or significantly improving client onboarding and implementation programs, ensuring successful adoption of complex solutions or services.
- Cross-Functional Collaboration: Proven ability to partner effectively with senior leaders across different functions (e.g., Sales, Operations, General Management) to align strategies, support growth initiatives, and ensure a cohesive client experience.
- Process Improvement & Operational Rigor: Experience in identifying inefficiencies and driving continuous improvement within customer success workflows, processes, and tools to enhance team performance and client outcomes.
- Communication & Advocacy: Excellent communication and influencing skills, with the ability to synthesize diverse client feedback, effectively advocate for customer needs internally, and contribute to product/service strategy.
Our Investment In You
We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity. In addition, we offer flexible vacation, medical, dental, vision, and life insurance, 401(k), FSA, and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. HopSkipDrive is committed to fair and equitable compensation practices. The salary range for this role in Los Angeles, CA is 135,000-150,000 per year. This position is remote and, as such, compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by several factors such as a candidate’s relevant work experience, skill set, certifications, and specific work location. The total compensation package for this role also includes equity stock options.
HopSkipDrive is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class.
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Join HopSkipDrive as a Regional Director of Customer Success. In this fully remote position, you'll lead a passionate team dedicated to enhancing client relationships and improving retention strategies. Your role will involve scaling Customer Success teams and managing relationships with our strategic enterprise clients, particularly in educational and government sectors. You'll leverage your leadership skills to oversee onboarding processes, ensuring a seamless transition for clients into our offerings. Collaboration is key, and you'll work closely with various cross-functional teams to create a great overall experience for our clients. The ideal candidate will bring a wealth of experience, having spent over five years in leadership roles within Customer Success and Account Management. Your strong analytical skills will help you make data-driven decisions that boost client retention rates and drive long-term loyalty. Plus, your background in designing effective onboarding programs will ensure that our clients quickly find value in our solutions. If you're someone who thrives in a remote work environment and is passionate about enabling teams to excel, we can't wait for you to join us!
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Our mission is to give all kids access to opportunity through mobility.
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