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Retail Supervisor

Hotel Bardo Overview

LEFT LANE is a vertically integrated real estate design, development and management firm specializing in the acquisition and transformation of iconic, historic properties. We are committed to fostering a welcoming, dynamic, and inspiring workplace and company culture where our team members are inspired to create lasting impressions through warm, anticipatory service. How we want our guests to feel when staying with us is the same as…how we want our team to feel every day.

 

LEFT LANE’s flagship property is Hotel Bardo Savannah, named one of the best hotels in the world in 2024 by Travel + Leisure and Conde Nast Traveler. Hotel Bardo team member benefits include PTO and paid holidays, 401k matching, health and telehealth benefits, discounts on resort offerings like rooms, dining, shop and spa, complimentary onsite fitness classes, complimentary meals in our team member café and more.

Overview

The Retail Supervisor leads the daily operations of Hotel Bardo Savannah's on-property boutique, delivering a seamless guest experience while upholding brand standards and driving retail performance. This role manages part-time team members, oversees scheduling and inventory, and supports merchandising and marketing initiatives to create a cohesive and considered retail environment.

Responsibilities

  • Lead and support the retail team to ensure warm, attentive service

  • Build and manage weekly schedules to ensure full boutique coverage

  • Track sales performance and coordinate timely reorders of key items

  • Maintain retail supply levels and ensure the shop is clean, organized, and on-brand

  • Conduct monthly inventory counts and compile end-of-month sales reporting

  • Assist in onboarding and training new team members to uphold brand standards

Qualifications

  • Prior experience in retail, hospitality, or guest-facing roles

  • Confident team leader with strong communication and organizational skills

  • Detail-oriented with an eye for presentation and visual merchandising

  • Comfortable using POS systems and inventory management tools

  • Able to multitask and adapt in a dynamic, guest-driven environment

  • Available to work weekends and holidays

Average salary estimate

$50000 / YEARLY (est.)
min
max
$40000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Retail Supervisor, Hotel Bardo Savannah

Join the vibrant team at Hotel Bardo Savannah as a Retail Supervisor, where your leadership will be key in creating exceptional retail experiences for our guests. Hotel Bardo has gained recognition as one of the best hotels in the world in 2024, and we pride ourselves on delivering top-notch hospitality and service. In this role, you will lead daily operations of our boutique, ensuring that every guest leaves with a smile and finds exactly what they need. You’ll manage a part-time team, schedule shifts, oversee inventory management, and collaborate on marketing initiatives to keep our shop looking fresh and appealing. Your previous experience in retail or hospitality will shine as you create an inviting and organized shopping space. You will also have the opportunity to develop new team members, training them to provide the exceptional service that Hotel Bardo is known for. We believe in investing in our team's well-being, offering benefits such as PTO, health benefits, and discounts on resort offerings like rooms and spa services. If you're passionate about retail, have a keen eye for detail, and thrive in a dynamic environment, we invite you to help us make every guest interaction memorable at Hotel Bardo Savannah.

Frequently Asked Questions (FAQs) for Retail Supervisor Role at Hotel Bardo Savannah
What are the responsibilities of the Retail Supervisor at Hotel Bardo Savannah?

The Retail Supervisor at Hotel Bardo Savannah is responsible for leading the daily operations of the boutique while delivering a seamless guest experience. Key responsibilities include managing a part-time team, creating staff schedules, overseeing inventory management, tracking sales performance, maintaining a clean and organized shop, and assisting in the onboarding and training of new team members to ensure they meet brand standards.

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What qualifications are needed for the Retail Supervisor position at Hotel Bardo Savannah?

To excel as a Retail Supervisor at Hotel Bardo Savannah, candidates should have prior experience in retail, hospitality, or other guest-facing roles. Strong communication and organizational skills are essential, along with attention to detail and proficiency in using POS systems. Applicants should also be able to multitask in a dynamic environment and be willing to work weekends and holidays.

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How does the Retail Supervisor contribute to the guest experience at Hotel Bardo Savannah?

The Retail Supervisor significantly enhances the guest experience at Hotel Bardo Savannah by ensuring that the retail team provides warm, attentive service. This role oversees the presentation of the shop, manages inventory to meet demand, and supports marketing initiatives that create an inviting atmosphere. By leading a skilled team, the Retail Supervisor plays a pivotal role in engaging guests and ensuring they leave with positive memories.

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What team member benefits are available for the Retail Supervisor at Hotel Bardo Savannah?

Team members at Hotel Bardo Savannah, including Retail Supervisors, enjoy a range of benefits such as PTO, paid holidays, 401k matching, comprehensive health and telehealth benefits, and discounts on resort offerings. Additionally, team members can indulge in complimentary onsite fitness classes and meals in our team member café, making it a rewarding place to work.

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What skills are essential for a successful Retail Supervisor at Hotel Bardo Savannah?

A successful Retail Supervisor at Hotel Bardo Savannah should possess strong leadership qualities, excellent communication skills, and a keen eye for visual merchandising. Being detail-oriented is crucial, as is the ability to manage time effectively while multitasking in a fast-paced, guest-oriented environment. Comfort with technology, especially POS systems and inventory tools, is also essential for effective operations.

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Common Interview Questions for Retail Supervisor
How would you describe your leadership style as a Retail Supervisor?

When asked about your leadership style, emphasize your approach to fostering collaboration and open communication within the team. You could say you prioritize building trust and empowering team members to take initiative while providing guidance and support when needed.

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Can you provide an example of a time you dealt with a difficult customer?

Discuss a specific situation where you managed a challenging customer interaction effectively. Highlight your problem-solving skills, your ability to remain calm under pressure, and how you turned the situation into a positive experience for the customer.

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What strategies do you use to ensure effective team scheduling?

Share your methods for creating team schedules that balance staffing needs with employee availability. You may mention the use of scheduling software, regular communication with team members to understand their preferences, and planning for peak sales periods.

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How do you ensure the boutique upholds brand standards?

Explain your approach by mentioning your hands-on involvement in maintaining the visual standards of the boutique, conducting regular team training sessions, and providing constructive feedback to team members on their service delivery and shop presentation.

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What methods do you employ for tracking sales performance?

Discuss how you analyze sales data through reports and other tracking tools. You can talk about key metrics that you focus on, such as sales trends, inventory levels, and customer feedback, and how you use this data to drive retail strategies.

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How do you approach inventory management in a retail environment?

Share your strategies for effective inventory management, such as regular inventory counts, establishing reordering processes for key items, and using inventory management tools to streamline operations and minimize stock shortages.

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What experience do you have in training new team members?

Talk about your experiences leading training sessions for new hires. You could outline your training methodology, focusing on hands-on learning and mentorship, as well as the importance of instilling core brand values from the very beginning.

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How would you motivate your retail team during busy periods?

Discuss your techniques for keeping morale high during peak times, such as recognizing individual contributions, providing positive reinforcement, and ensuring that the team supports one another to handle the increased workload.

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What role does customer feedback play in your retail management approach?

Describe how you value customer feedback and proactively seek it out. Talk about how you implement changes based on feedback to enhance guest experiences and ensure repeat visits.

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Why do you want to work as a Retail Supervisor at Hotel Bardo Savannah?

Articulate your passion for hospitality and retail, explaining how Hotel Bardo's values align with your own. Mention your admiration for the hotel's reputation and your desire to be part of a team that prioritizes guest satisfaction and exceptional service.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 22, 2025

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