POS Specialist, Toast

As a POS Specialist at Sauce, you will be responsible for troubleshooting and providing support for Toast POS systems. Your main duties will include managing integrations with APIs and webhooks, conducting training for internal teams, and optimizing system documentation to improve performance. Collaboration with product and engineering teams will also play a key role in enhancing user experience.

To qualify for the POS Specialist role at Sauce, candidates should have 1-2 years of experience working with Toast or similar POS systems, along with strong knowledge of API integrations and payment processing workflows. Proficiency in English and the ability to work during US business hours are also essential.

At Sauce, you can anticipate a friendly and inclusive work environment that supports your growth and career development. We prioritize flexibility and work-life balance while offering a comprehensive compensation package, wellness stipends, and a collaborative culture that thrives on diverse perspectives.

Success as a POS Specialist at Sauce relies on strong problem-solving skills, technical knowledge of POS systems and integrations, and the ability to communicate effectively with various teams. Being proactive in training and documentation will also contribute greatly to enhancing overall efficiency.

Sauce is committed to being an equal opportunity workplace and an affirmative action employer. We celebrate our employees' diverse backgrounds and strive to create an inclusive environment where everyone can thrive regardless of race, gender, or other protected characteristics.

When answering this question, share specific experiences you have had with Toast, highlighting any unique challenges you faced and how you resolved them. Be sure to discuss your understanding of its features and capabilities.

In responding, describe specific projects where you successfully managed API integrations, detailing the steps you took and any tools used. Highlight the steps needed to ensure smooth functionality during the integration process.

Demonstrate your systematic approach to troubleshooting by outlining the steps you typically take, such as gathering details, replicating the issue, and implementing a solution. Providing a real-life example can enhance your answer.

Discuss your methods for creating engaging training sessions, including demonstrations and hands-on opportunities. Speak about how you ensure that all team members feel empowered to ask questions.

Select a specific case where you identified an inefficiency in a POS system. Explain the actions you took to address it and the positive outcomes that resulted from your intervention.

Share the resources you utilize, such as blogs, webinars, or industry publications. Highlight your enthusiasm for continuous learning and how it translates into your work.

Illustrate your collaborative approach by providing examples of how you successfully worked with cross-functional teams to achieve a common goal. Emphasize your communication and teamwork skills.

Explain your process for collecting user feedback and how you prioritize actionable insights. Discuss how you would communicate these findings to your technical team to facilitate improvements.

Assure the interviewer of your availability and willingness to adapt your working hours to align with US business times, underscoring your commitment to the role.

Articulate your passion for restaurant technology and how Sauce's values align with your professional aspirations. Discuss what specifically draws you to the team and how you can contribute effectively.