Microsoft Dynamics CRM Technical Solution Architect

As a Microsoft Dynamics CRM Technical Solution Architect at HSO, your primary responsibilities include interacting with clients to understand their business requirements, demonstrating Dynamics CRM solution capabilities, conducting business process analyses, and creating Fit/Gap reports. You’ll also be involved in developing solution designs, advising on complex business cases, and supporting the sales and presales teams with proposals and presentations.

To qualify for the Microsoft Dynamics CRM Technical Solution Architect position at HSO, you must have a Bachelor’s degree in Computer Science, Business Administration, MIS, or a related field. Additionally, you need at least 5 years of solution architect experience with the most recent versions of Dynamics CRM Online, and hands-on experience with multi-phase global CRM implementations.

HSO supports professional development for a Microsoft Dynamics CRM Technical Solution Architect by promoting a collaborative team environment while encouraging continuous learning. In this role, you’ll also have the opportunity to mentor junior consultants, which further enhances both your leadership skills and professional knowledge.

At HSO, a Microsoft Dynamics CRM Technical Solution Architect will work on exciting projects ranging from business process analysis to comprehensive CRM implementations across various industries, with a particular focus on finance and public sectors. You’ll engage in high-level architectural design and also be hands-on in project delivery.

HSO offers competitive pay along with performance-based bonuses for Microsoft Dynamics CRM Technical Solution Architects. In addition, there’s unlimited paid time off and a comprehensive benefits program, including medical, dental, and vision coverage, flexible spending accounts, and a 401(k) plan with company matching.

When discussing your experience with Dynamics CRM implementations, be specific about the projects you've led or participated in. Mention the size and complexity of these projects, the specific versions of Dynamics CRM you've worked with, and highlight any challenges you faced and how you overcame them.

In answering this question, emphasize your systematic approach. Explain how you gather information from stakeholders, conduct assessments of existing processes, and utilize modeling techniques to visualize improvements. Discuss how you've translated findings into actionable Fit/Gap reports in previous roles.

When discussing conflict resolution strategies, emphasize your communication skills and approach to client engagement. Describe how you actively listen to client concerns, validate their feelings, and offer creative, practical solutions while maintaining professionalism under pressure.

Ensuring quality in solution designs involves a combination of thorough analysis, testing, and stakeholder collaboration. Explain how you leverage best practices, review processes, and feedback loops from clients and team members to refine your designs and ensure they align with their objectives.

When responding, share a specific, successful project as a case study. Outline the client's needs, the solutions you proposed, the methodologies you used, and the measurable results following the implementation. Highlight collaboration and any feedback from the client.

Discuss the various tools that are pertinent to Dynamics CRM implementations such as Microsoft’s Power Platform, Azure DevOps, and CRM testing tools. Explain how each tool enhances your efficiency during different stages of the project lifecycle.

Mention any relevant industry publications, webinars, workshops, or communities you participate in. Talk about how engaging with these resources allows you to remain informed about the latest technological advancements and best practices to integrate into your work.

Describe your mentoring style, emphasizing your belief in fostering an inclusive learning environment. Explain how you share knowledge through workshops, pair programming, or regular one-on-one sessions to build their skills and confidence in CRM solutions.

Answer by detailing your organizational strategies and tools you use to manage your time. Provide examples of how prioritization, collaboration, and delegation have helped you successfully deliver on multiple projects, ensuring you meet client needs consequently.

Outline the various architectural frameworks you're experienced with, such as TOGAF, Zachman, or Microsoft-specific architectures, explaining how understanding these frameworks helps in better designing solutions that align with client business objectives.