As a Credit Services Specialist I at Huntington, your primary responsibilities will include assisting customers over the phone, effectively communicating complex credit information, and providing guidance through their financial concerns. You'll handle inquiries, educate customers on best practices, and work collaboratively with your team to provide exceptional service.

To qualify for the Credit Services Specialist I role at Huntington, candidates must possess a high school diploma or GED, along with at least one year of customer service experience. While not mandatory, call center experience is preferred and having working knowledge of consumer and collection law will be beneficial.

While prior call center experience is preferred, it is not strictly required for the Credit Services Specialist I position at Huntington. However, a strong desire to assist and educate troubled customers, along with effective communication skills, is essential.

The work environment for a Credit Services Specialist I at Huntington is supportive and community-focused. The company embraces a flexible work approach, allowing for a blend of in-office and remote work. This setup not only fosters strong connections among team members but also helps maintain an engaging workplace culture.

Yes, Huntington values continuous improvement and career development. As a Credit Services Specialist I, you’ll have the chance to learn more about credit processes and consumer law, as well as opportunities for internal promotions and professional growth within the organization.

In your response, highlight specific roles where you interacted with customers, emphasizing your communication skills and ability to resolve issues effectively. Use examples to illustrate your dedication to customer satisfaction.

Discuss your approach to de-escalation, emphasizing empathy and active listening. Provide a specific instance where you turned a challenging situation into a positive outcome for the customer.

Outline your methods for breaking down complex information, such as taking notes or creating visual aids. Mention any tools or resources you utilize to grasp and communicate important concepts effectively.

Talk about your time management skills and the importance of prioritizing customer needs. Discuss how you would balance working on several inquiries simultaneously while ensuring each customer receives quality service.

Express your admiration for Huntington’s values, particularly their commitment to customer service and community involvement. Relate this to your personal career goals and desire to make a positive impact.

Share examples of how you have successfully adapted to new procedures or changes in previous roles. Highlight your open-mindedness and eagerness to learn as key attributes.

Discuss your personal drive and how achieving goals aligns with your values. You might mention how helping customers motivates you to perform at your best and meet or exceed targets.

Give a detailed example of a situation where you had to explain complex information to a customer. Be sure to emphasize your communication methods and the positive outcome.

Talk about your proficiency with various software programs and systems you have used in previous roles. Highlight how technology has enhanced your ability to assist customers effectively.

Provide examples of your ability to stay calm under pressure, such as meeting deadlines while still providing quality service. Talk about your time management skills and how you prioritize tasks.