Sales Representative / Retail Account Manager (RAM)

As a Sales Representative / Retail Account Manager (RAM) at IDT, you’ll be mainly responsible for driving sales of telecom and financial service products in your assigned territory. This includes regularly visiting retail stores, taking and fulfilling orders, opening new retail accounts, and ensuring customer satisfaction. You’ll also manage all sales, collections, and card inventory through IDT's accounting system, making relationship-building a key part of your role.

To apply for the Sales Representative / Retail Account Manager (RAM) position at IDT, you should possess strong communication skills and a people-oriented approach. While a sales background is not required, having one can be an advantage. A valid driver’s license and a reliable vehicle are essential since you will be handling a designated sales route. Basic knowledge of MS Office is recommended, and bilingual candidates, especially in English and Spanish, are highly preferred.

IDT is committed to the ongoing success of its Sales Representatives / Retail Account Managers. We provide comprehensive on-the-job training to equip you with the skills and knowledge necessary for the role. You will learn about our products, sales strategies, and customer service techniques, all aimed at helping you excel within our dynamic work environment.

As a Sales Representative / Retail Account Manager at IDT, you will enjoy a competitive benefits package that includes salary plus commissions, as well as mileage reimbursement for travel related to your job. IDT offers medical, dental, and vision coverage, life insurance, paid time off, a 401k plan with employer contributions, and tuition reimbursement, ensuring you are well taken care of while you focus on your career.

At IDT, the commission structure for Sales Representatives / Retail Account Managers is designed to reward your sales efforts. In addition to a competitive base salary, you can earn commissions based on your sales performance, giving you the potential to significantly enhance your earnings. The more successful you are at selling our telecom and financial products, the greater your rewards!

When building relationships with retail clients, I prioritize understanding their unique needs and establishing trust. I would take the time to visit their stores regularly, provide personalized support, and ensure they have a seamless experience with our products. Regular communication and follow-ups would be essential, along with being responsive to their inquiries and feedback.

Handling objections effectively requires listening first to truly understand the client's concerns. I would acknowledge their objections, ask clarifying questions, and then address each concern with factual information and examples of how our products can meet their needs, turning objections into opportunities to emphasize our strengths.

Staying organized is crucial as a Sales Representative. I utilize a combination of digital tools and scheduling methods, like calendar apps and task management software, to map out my sales routes, set reminders for customer follow-ups, and keep track of inventory. Regularly reviewing my to-do list helps me prioritize tasks and ensure timely execution of sales activities.

When approaching new retail locations, I would first conduct research to understand their market and customer base. I would then schedule a meeting to present IDT’s product offerings, focusing on how they can benefit their business and resonate with their customers. Building a rapport and demonstrating empathy toward their needs will be key in my pitch.

Certainly! In my previous role, I successfully pitched a telecom product to a mid-sized retail chain by highlighting the cost savings and reliability of our service. I used data to back up my claims and shared testimonials from other retailers about their positive experiences. By personalizing the presentation to align with their values, I was able to close the deal and increase our sales volume significantly.

Staying motivated involves setting personal milestones in addition to company goals. I celebrate small wins and continuously remind myself of the reasons I chose this career path. Surrounding myself with supportive colleagues and seeking mentorship can also provide encouragement and inspiration, helping me to keep pushing toward my targets.

Preparation is key! The night before, I review my daily schedule and research the stores I’ll visit to understand their profile and any potential challenges. I ensure that I have all necessary materials, such as product samples and promotional literature, ready to go. A positive attitude and a clear plan for each visit help set me up for success.

Teamwork is essential in a sales role like mine. Collaborating with my peers in marketing and operations allows me to share insights and best practices. Engaging in team meetings helps us align our goals and strategies, and I actively seek feedback on my tactics, learning from others’ experiences in the field.

In a competitive market, I focus on differentiating our products by emphasizing their unique benefits. I stay informed about competitors’ offerings and use that knowledge to highlight what sets IDT apart. Understanding customers' pain points allows me to tailor my pitch to address how our services can better serve them compared to competitors.

I believe the most important quality for a Sales Representative at IDT is the ability to connect with people genuinely. Relationship-building not only drives sales but also ensures long-term partnerships with clients. Being approachable, empathetic, and knowledgeable about our products makes it easier to foster trust and loyalty in the retail market.