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Are you ready to take on a pivotal role in the bustling environment of JFK Airport? Join us as an Airport Delivery Manager with our thriving company based in New York, NY! In this dynamic 12-month contract position that may lead to permanent employment, you will be at the forefront of providing top-notch service delivery and management for our exciting range of Airport IT products and services. In this role, you’ll be the Single Point of Contact for our esteemed customers, managing their queries, concerns, and service requests with grace and efficiency. Your adaptability in a 24x7 setting will come into play as you ensure all customer incidents are managed swiftly, and contractual SLAs are met without delay. You’ll have the chance to showcase your expertise in understanding complex customer needs, driving service enhancements, and preparing comprehensive Incident Management Reports (IMRs). Every day, you’ll engage in vital tasks such as monitoring ongoing incidents, leading performance review meetings, and championing service improvement plans. Not to mention, you’ll collaborate closely with both customers and internal teams to ensure clarity on requirements and the delivery of commercial proposals. This is not just a job; it’s an opportunity to make a real difference in the operations of one of the world’s busiest airports while developing your career in an innovative and supportive environment. If you thrive on challenge and are passionate about outstanding service delivery, we would love to hear from you!
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