Technical Support Engineer - job 2 of 3
Skills
- Technical support experience
- Understanding of web development basics
- Knowledge of REST API and SDKs
- Strong problem-solving skills
- Excellent communication skills
Responsibilities
- Communicate efficiently with customers
- Own customer communications from initial contact until resolution
- Become an encyclopedia of knowledge about Intercom
- Ensure a great customer experience with the product
- Debug complex issues and provide solutions
- Work directly with product teams to improve customer feedback
Education
- Relevant experience in technical support or web development
Benefits
- Competitive salary and equity
- Free lunch and snacks
- Pension scheme
- Life and health insurance
- Flexible paid time off
- Paid maternity and paternity leave
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
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