Team Manager -Commercial Insurance Sales

As a Team Manager at Sutherland in Commercial Insurance Sales, you will oversee your team's performance and ensure quality service standards are met. You'll communicate with clients and team members to understand needs and resolve issues. Analyzing data to produce effective strategies will also be part of your job, along with identifying training needs to enhance team skills.

To be considered for the Team Manager role at Sutherland, you need supervisory experience in a call center environment, strong analytical skills, and demonstrated leadership abilities. A P&C Commercial License is mandatory, along with proficiency in MS Office applications and excellent communication skills.

As a Team Manager at Sutherland, you'll be expected to work from 1:30 PM to 10:00 PM EST. This schedule allows for engagement with clients and team members during operational hours, ensuring that you can effectively manage performance and service quality.

In the role of Team Manager at Sutherland, you will play a crucial part in identifying training needs for your team. This means assessing their skills, providing necessary resources, and developing training programs that will equip your staff with the fundamental knowledge required to excel in their roles.

Success as a Team Manager at Sutherland requires strong leadership, excellent analytical skills, and effective time management. You should be comfortable with data interpretation, have the capability to manage multiple schedules, and possess strong communication skills to foster a productive team environment.

When asked about your leadership style, focus on your ability to inspire and motivate your team. Discuss your approach to team collaboration, conflict resolution, and how you recognize and praise team efforts to build morale and productivity.

To answer this, explain your approach to identify performance issues through regular assessments and feedback. Highlight your ability to address issues with constructive conversations and provide support or training to help team members improve.

Discuss specific data analysis methods you employ, such as creating reports, identifying trends, and developing action plans based on your findings. Share examples of how you used data to implement changes that led to service quality improvements.

Highlight the importance of regular check-ins, clear communication channels, and utilizing collaboration tools to keep everyone informed. Provide examples of how you have successfully managed communication regarding promotions and updates in previous roles.

Emphasize your commitment to continuous learning. Discuss how you identify training needs and coordinate development opportunities, whether through workshops, coaching, or mentorship, to enhance your team's capabilities.

Share a specific example that illustrates your problem-solving skills. Focus on the challenge, your thought process, actions taken, and the successful outcome, demonstrating your leadership and analytical abilities.

Explain your process for prioritizing tasks, such as using time management tools or creating a structured agenda. Discuss how you balance urgent needs with long-term goals to ensure everyone remains on track.

Talk about specific tools you've used, like project management software, communication platforms, or performance tracking systems. Mention how these tools have aided your supervision and helped maintain compliance and performance standards.

Share your strategies for fostering a positive environment, such as recognizing team achievements, encouraging open communication, and organizing team-building activities to build relationships and trust among team members.

Discuss your focus on understanding customer needs and expectations, and how you ensure your team delivers exceptional service. Highlight the importance of feedback loops to continuously improve customer experiences.