Sales Associate (Full Time) - Atlanta Retail

As a Sales Associate at Jenni Kayne, your primary responsibilities include maximizing sales through exceptional customer service, maintaining a positive shopping environment, and managing point-of-sale transactions including sales, exchanges, and refunds. You’ll also help maintain store displays and assist with new merchandise, while building lasting relationships with clients. Additionally, you'll play a pivotal role in driving sales through partnerships with interior designers and engaging customers through our Jenni Kayne Rewards program.

To be a successful Sales Associate at Jenni Kayne, you should have at least 1+ years of retail sales experience. A keen interest in home interiors is a plus! Strong written and verbal communication skills are essential for effectively interacting with customers and team members. You should also exhibit a commitment to excellent customer service, be comfortable using POS and inventory management systems, and have the ability to lift and move objects weighing 20 pounds or more when needed.

Sales Associates at Jenni Kayne are expected to have a flexible schedule, especially during peak business periods like weekends and holidays. Your work schedule may vary to accommodate these busier times, ensuring customers receive top-notch service when they need it most. It's important that you’re ready to engage with customers and represent the Jenni Kayne brand during these key shopping moments.

The work environment at Jenni Kayne is vibrant, inclusive, and collaborative. The company believes in the power of diverse voices shaping the workplace, which leads to creativity and innovation in how we serve our customers. As a Sales Associate, you’ll work closely with a supportive team that values communication and participation in store events, all while fostering a welcoming atmosphere for clients.

Jenni Kayne is committed to creating a workplace that thrives on diversity and inclusion. This commitment is woven into the company culture, ensuring that all employees, including Sales Associates, feel valued and empowered to share their perspectives. The varied voices and viewpoints within the team contribute to the decision-making process and help create an inviting shopping environment for customers.

When answering this question, highlight specific retail experiences that showcase your sales abilities, customer service skills, and any familiarity with home interiors. Share anecdotes that demonstrate how you’ve successfully interacted with clients, resolved issues, and made sales that exceeded targets. This will illustrate your potential impact in the Sales Associate role.

To answer this, provide an example of a challenging customer interaction and how you resolved it. Emphasize your communication skills, patience, and dedication to finding solutions. Explain how your approach aligns with Jenni Kayne's focus on providing excellent customer service, showing that you're equipped to maintain the positive experience clients expect.

Discuss your approach to customer relationship management, such as remembering repeat clients’ preferences, following up after purchases, or engaging them through social media. Outline how these strategies can help create return customers and strengthen the Jenni Kayne brand community, emphasizing the importance of relationship building in your sales technique.

Share ideas for how you would actively engage with customers during store events and contribute to their success. Provide examples from past experiences where you’ve participated in planning or executing events, showcasing your teamwork skills and brand passion—qualities that are essential for promoting a standout experience at Jenni Kayne.

Talk about your collaborative style and experiences of working within a team. Give examples of how you’ve supported colleagues, shared tasks, and worked together to meet sales goals or overcome challenges. Reinforce how these collaborative skills will enhance your contributions at Jenni Kayne and align with their workplace values.

Reflect on what aspects of retail bring you the most satisfaction—whether it’s helping customers find exactly what they need, achieving sales targets, or being part of a vibrant team. Explain how this passion aligns with the mission of Jenni Kayne to create an inviting and intentional shopping experience.

Share a specific example where you took extra steps to ensure a customer had a positive experience. Detail the situation, what actions you took, and the outcomes. This demonstrates not only your dedication to exceptional service but also aligns with Jenni Kayne's commitment to creating memorable customer interactions.

Explain your strategies for time management and task prioritization. You can mention tools you use or techniques that work for you in staying focused amid the hustle. Relate this to how it would benefit your role as a Sales Associate at Jenni Kayne, ensuring that customer service never falters even during busy periods.

Discuss your admiration for the brand’s values, aesthetic, or quality of products. Share how your personal style aligns with Jenni Kayne, and express how your enthusiasm for the brand motivates you in your role. This highlights your connection to the company and can showcase your authenticity during the interview process.

Detail your familiarity with POS systems, mentioning specific software if applicable. Talk about how you've used these tools to enhance the customer purchasing experience and effectively manage inventory. Highlighting this experience shows that you are prepared to handle the technical aspects of the Sales Associate position at Jenni Kayne.