Contract Services Manager
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The Contract Services Manager is a leadership role responsible for overseeing all soft services contracts and vendor management at client sites. This position requires a strategic thinker with strong financial acumen, excellent relationship management skills, and extensive experience in facilities management. The ideal candidate will drive operational excellence, ensure cost-effectiveness, and maintain high-quality service delivery while meeting or exceeding client expectations.
Contract Services Manager
Primary Responsibilities:
- Manage contracts and vendors for soft services at client sites
- Ensure delivery of third-party vendor services within agreed scope, service level, and budget
- Meet guaranteed savings targets
- Lead with P&L responsibility
- Manage vendors across various services (e.g., Fire Life Safety, Elevators, Roofing, Grounds)
- Negotiate savings and maintain/exceed Service Level Agreements
- Financial management, performance monitoring, and reporting
- Support Senior Facilities Manager / Site Lead
- Act as Client Relationship Manager when appropriate
Key Functions:
- Planning and Contract Management
- Relationship Management
- Financial Management
- Performance Monitoring and Reporting
Requirements:
- Bachelor's degree or equivalent industry experience (7-10 years minimum)
- 5-7 years of Facility/Project Management experience
- Experience managing multi-disciplinary teams
- Expertise in IFM/Soft Services
- Strong financial management and analytical skills
- Ability to work under pressure and manage change
- Excellent communication and leadership skills
- Understanding of Facilities Maintenance marketplace
- Proficiency in problem-solving and commercial judgment
- Ability to lift 50lbs on a consistent basis
This role requires a versatile professional capable of managing various aspects of contract services, from vendor relationships to financial oversight, while ensuring client satisfaction and meeting business objectives.
Location:
On-site –Claycomo, MOIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Accepting applications on an ongoing basis until candidate identified.
Average salary estimate
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At JLL, we’re all about shaping a brighter future, and that starts with our team. As a Contract Services Manager in Claycomo, MO, you’ll play a pivotal role in overseeing our soft services contracts and managing vendor relationships at various client sites. This position is tailor-made for a strategic thinker who thrives in a dynamic environment. With your financial acumen and strong relationship management skills, you’ll ensure that our clients receive top-notch service that exceeds expectations. Your responsibilities will include managing vendors, monitoring performance, and leading efforts to meet guaranteed savings targets. JLL believes in empowering our people to grow meaningful careers, and we want you on board to help drive operational excellence and cost-effectiveness. Whether you have extensive experience in facilities management or are a talented professional looking to transition your skills into a new industry, you’ll fit right in. Our ideal candidate boasts years of experience, adept problem-solving abilities, and the capability to manage multiple priorities effectively. Together, we can redefine the landscape of real estate services while fostering a supportive culture and comprehensive benefits package that prioritizes your well-being. If you're excited about creating positive change in the industry and want to contribute your expertise to a passionate team, we encourage you to apply for the Contract Services Manager position today!
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We’re JLL. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people and our communit...
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