Technical Account Manager - (Remote - Germany) - job 2 of 2

As a Technical Account Manager at Jobgether, you will be responsible for providing expert guidance on deployment best practices, serving as the primary point of contact for technical escalations, developing relationships with customer stakeholders, creating Success Plans for clients, and advocating for their needs within the organization. This role requires a mix of strategic and technical insights to ensure customer satisfaction and help them maximize the platform's value.

To be considered for the Technical Account Manager role at Jobgether, candidates should have at least 3 years of experience in technical customer-facing roles, such as Technical Account Management or Solutions Engineering. A strong understanding of cloud services, architectures, and security best practices is essential, along with relevant certifications. Additionally, candidates should possess excellent communication skills and fluency in German.

Jobgether is committed to the professional growth of its Technical Account Managers by offering an annual professional development budget and opportunities for career advancement. This can include attending workshops, courses, and conferences relevant to your career path, ensuring you are always at the forefront of industry trends and technical developments.

As a Technical Account Manager at Jobgether, you will have the opportunity to work with a diverse range of enterprise clients. Building and maintaining strong relationships with stakeholders from technical staff to C-suite executives will be vital as you guide them in effectively adopted our platform to meet their business needs.

Jobgether offers a comprehensive benefits package for Technical Account Managers, which includes medical, dental, and vision coverage, generous retirement benefits, paid time off, performance-based incentives, wellness programs, and considerable parental leave. We strive to ensure our employees have a balanced work-life experience while advancing their careers.

When managing customer relationships as a Technical Account Manager, I prioritize understanding the client's needs and challenges. I foster open communication, ensuring they feel comfortable sharing their feedback and issues. Regular check-ins and progress reports help build trust, along with creating tailored Success Plans that track their goals and successes.

To drive product adoption, I would focus on providing tailored training sessions and workshops for clients, helping them understand the platform’s value. Additionally, I'd create Success Plans that set clear expectations and track progress, while actively advocating for customer needs within the company to align product developments with user feedback.

In a previous role, a customer encountered a significant technical issue that impacted their operations. I promptly gathered all relevant information from the client, collaborated with our engineering team to diagnose the problem, and kept the customer informed throughout the process. After implementing the solution, I followed up to ensure the issue was resolved satisfactorily, which strengthened their trust in our support.

Handling multiple technical escalations requires strong organizational skills and prioritization. I typically assess the urgency and impact of each issue, communicate clearly with customers about timelines, and delegate tasks when appropriate. Keeping a detailed log of all escalations allows me to track progress and ensure no issue is overlooked.

A Technical Account Manager acts as a bridge between the customer and various internal teams. By relaying customer feedback, technical needs, and product insights, TAMs ensure that product management, sales, and engineering teams are aligned with customer expectations. This collaboration ultimately drives better product experiences and client satisfaction.

I stay updated on cloud security trends by regularly attending industry conferences, subscribing to leading tech journals, participating in webinars, and focusing on continuous education through certifications. Networking with other professionals in the space also provides insights into emerging technologies and best practices.

Essential skills for a Technical Account Manager include strong problem-solving abilities, excellent communication skills, technical expertise in cloud services, and interpersonal skills for relationship building. Being adaptable and customer-focused are also key components for success in this role as you work closely with diverse clients.

In my last role, I identified a gap in our product that affected client usability. I collected comprehensive feedback from our client base and presented it to the product management team, outlining the potential impact on customer satisfaction. As a result, we prioritized this enhancement in our development cycle, leading to increased customer happiness.

To create effective Success Plans, I first engage in thorough discussions with the customer to understand their objectives and challenges. I then set measurable goals, outline clear action steps, and establish timelines. Regular follow-ups and performance reporting help ensure that we stay on track and make adjustments as needed.

Building a relationship with a new customer begins with active listening and understanding their specific needs. I make it a priority to establish trust by promptly addressing their questions or concerns and keeping communication consistent. By investing time in regular interactions, I can nurture the relationship and better support them as they use our platform.