Seasonal Auto Glass Repair Specialist - job 2 of 2

As a Seasonal Auto Glass Repair Specialist at Safelite, your main responsibilities include repairing vehicle glass to address chips and cracks, managing work orders and customer documentation using the Mobile Resource Management technology, and maintaining a professional demeanor while communicating with customers. You'll also assist with cleaning customer vehicles and perform regular housekeeping tasks in both the shop and your company vehicle.

To qualify for the Seasonal Auto Glass Repair Specialist position at Safelite, you need at least a high school diploma or GED, a valid state-issued driver’s license, and a willingness to complete Safelite SafeTech™ certification training. Flexibility with your schedule and the ability to work in different weather conditions is also required.

Safelite provides a comprehensive paid training program for all new Seasonal Auto Glass Repair Specialists. This program includes both classroom instruction and hands-on training with experienced technicians to ensure that you are fully equipped to perform repairs using the Safelite Way of Fitting effectively.

As a Seasonal Auto Glass Repair Specialist at Safelite, you can expect to earn competitive weekly pay starting at $18.25 per hour. This pay rate will commensurate with your skills and experience as you progress in your role.

No previous experience is required to apply for the Seasonal Auto Glass Repair Specialist position at Safelite. The company provides all necessary training through a structured program, making it accessible to anyone with a willingness to learn and grow within the automotive repair field.

Certainly! As a Seasonal Auto Glass Repair Specialist, you will closely follow the Safelite protocols for repairing chips and cracks. This typically involves assessing the damage, preparing the surface, applying the appropriate resin, and ensuring a clean finish. It's crucial to demonstrate a clear understanding of safety practices and effective communication with customers throughout this process.

In the role of a Seasonal Auto Glass Repair Specialist, safety is paramount. I always follow the company’s safety guidelines, wear protective equipment, and ensure that my workspace is free of hazards. Driving the company vehicle safely and securely is also essential to maintain a safe working environment.

I prioritize tasks by assessing the urgency of each work order and communicating effectively with my team and customers about expected wait times. Keeping organized and remaining adaptable allows me to manage workloads efficiently, ensuring that all customers receive timely service.

Handling difficult customers is about maintaining professionalism and empathy. I would listen actively to their concerns, communicate clearly about the repair process and timeline, and strive to find a solution that satisfies their needs while adhering to Safelite standards.

I am motivated by the knowledge that I'm helping people maintain their safety on the road. Every successful repair contributes to customer satisfaction and safety, which gives me a sense of fulfillment in my role as a Seasonal Auto Glass Repair Specialist at Safelite.

I stay updated on automotive repair techniques and technologies by participating in training sessions offered by Safelite and engaging in workshops. Additionally, I read relevant industry publications and network with other professionals to share insights about best practices.

In my previous role, I collaborated with my team on a major project involving the timely repair of a substantial number of vehicles after a storm. We divided the workload effectively, communicated constantly, and checked in on each other’s progress, which resulted in happy customers and a successful completion.

To manage the physical demands of lifting and transporting heavy materials, I always use proper lifting techniques and work closely with a partner when heavier items such as windshields need to be handled. I ensure to pace myself and take breaks when necessary to avoid injury.

Ensuring customer satisfaction begins with clear communication. I inform customers of what to expect during repairs, follow through with promised timelines, and check in with them throughout the service to make sure their concerns are addressed, resulting in a positive customer experience.

I want to work at Safelite because of the company's commitment to inclusivity and growth opportunities. I appreciate the focus on employee development and the chance to contribute to a diverse team dedicated to providing top-notch service in auto glass repair.