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Assistant General Manager

RJK LLC (the “Company”) is hiring for Asst. General Manager at our dispensary. The Company has partnered with Jushi as the management services provider, overseeing day-to-day operations and administration. While Jushi supports the management and operational aspects of the business, all employment and compensation decisions are the sole responsibility of RJK LLC.

 

The Company is expected to transfer ownership of the dispensary in the first half of 2025, subject to regulatory approvals. Join us in delivering an empowering and trusted cannabis experience for our patients. operational aspects of the business, all employment and compensation decisions are the sole responsibility of RJK LLC

 

RJK LLC (The “Company”), has entered into a definitive agreement with Jushi as the management services provider responsible for services necessary and appropriate for the day-to-day operations, administration, and management of the Company’s operations.  The Company is solely responsible for the employment of all employees and compensation of all employees.  It is expected that the Company will transfer ownership of the dispensary in the first half of 2025, subject to regulatory approvals.


 The Assistant Store Manager will be responsible for the day-to-day operations at the retail level, including staffing, training, scheduling, buying, visual merchandising, cash management, inventory management, and compliance adherence. This role requires competence in a fast-paced environment, strong leadership skills, and the ability to effectively interact with patients and other members of the Team to ensure a positive culture and the best possible patient experience for our clientele. You will be reporting directly to the Dispensary Store Manager.


WHAT YOU WILL DO
  • Maintain a comprehensive understanding of cannabis; its various forms, its chemical composition, effects, dosing, titrations, methods of consumption, and quality metrics
  • Present a professional image in appearance, actions, and words
  • Ensure accuracy with all cash handling
  • Abide by city and state regulations at all times
  • Maintain suitable inventory levels, perform daily inventory audits, and conduct all End of Month Inventory Counts and Reconciliations
  • Receive deliveries, build purchase orders, and maintain accurate records
  • Develop and maintain relationships with vendors
  • Assist with Store Scheduling
  • Complete daily and weekly tasks/duties as assigned by the Store Manager(s) and Regional Manager
  • Maintain neatness, organization, and overall cleanliness of the entire store
  • Attract customers by originating display ideas; following display suggestions or schedules; constructing or assembling display properties; producing merchandise displays in showcases, and on the sales floor
  • Effectively and diplomatically handle employee or customer concerns and complaints while interfacing with the Store Manager(s) and the Regional Manager
  • Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise
  • Pre-Screen, interview, and develop a team who are passionate about medical cannabis and the service they provide
  • Train store staff by reviewing, revising and implementing training materials; delivering training sessions; understanding the staff needs of the store and build depth on the bench to ensure all Company initiatives can be expedited with ease
  • Lead by example through being the ultimate illustration of service, dedication, pace and energy
  • Mentor, motivate, elevate and inspire the team through training and performance reviews to ensure the company’s culture and expectations are met and exceeded
  • Follow established policies and procedures and execute all company programs for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines
  • Provide support with various employee initiatives and team building
  • Assist with different off and on hour events and specials
  • Report all issues or complaints relating to the product to the Store Manager(s) in real-time
  • Work closely with the Store Manager(s) to regularly evaluate the performance of the team, sales, products, procedures, and the company brand


WHAT WE ARE LOOKING FOR
  • High School diploma or General Education Development (GED) required 
  • Associate or Bachelor Degree in any field preferred 
  • Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality 
  • Minimum of 2 years combined dispensary, call center, retail, sales, hospitality, or customer service experience (knowledge of retail environment)  
  • Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals. 
  • High-level critical thinking, attention to detail, mathematical, language, and reasoning skills 
  • Must be comfortable in high-volume cash handling, Excel, and Microsoft Office 
  • Ability to learn quickly 
  • Effective oral communication skills 
  • Strong interpersonal skill 
  • Ability to work as part of a team 
  • Ability to build relationships 


PHYSICAL REQUIREMENTS
  • Constantly perform desk-based computer tasks 
  • Frequently sitting and standing 
  • Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds 
  • Occasionally Twist/bend/stoop/squat, kneel/crawl 
  • Must be able to work a flexible schedule to include weekends and holidays 
  • Complete any needed assistance including oversight and coverage outside of the assigned region as required 
  • An environment with moderate to loud noise level 


WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI

We offer benefit packages that may include Medical, Dental, Vision, Life, Short-and Long-Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).

 

BONUS DUTIES YOU SHOULD UNDERSTAND

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

Jushi is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

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What You Should Know About Assistant General Manager, Jushi

Join RJK LLC as the Assistant General Manager at our dispensary in Mansfield, OH, where your passion for cannabis meets an engaging work environment. Here, you will play a pivotal role in overseeing day-to-day operations, all while cultivating a positive atmosphere for both patients and team members. Working closely with Jushi, our management services provider, you'll be responsible for a variety of tasks including staffing, training, and compliance adherence. Your leadership skills and operational savvy will be key as you maintain inventory levels, manage cash handling, and execute excellent customer service. It’s all about ensuring a trusted experience for our clientele. With responsibilities ranging from merchandising to vendor maintenance, every day will present new challenges and opportunities. If you have a strong background in retail or customer service and a love for the cannabis industry, this position is perfect for you. You’ll engage daily with our diverse team, help mentor new staff, and work to attract a loyal customer base through creative merchandising and event support. Being part of RJK LLC means you’re contributing to a compassionate environment where everyone is valued. Join us in making a profound impact in the cannabis space as we prepare for an exciting transition towards ownership in 2025. Be part of a journey that prioritizes patient experience and cultivates a community that’s informed and empowered.

Frequently Asked Questions (FAQs) for Assistant General Manager Role at Jushi
What are the main responsibilities of the Assistant General Manager at RJK LLC?

As the Assistant General Manager at RJK LLC, you'll oversee the day-to-day operations of our dispensary in Mansfield, OH, which includes staffing, training, cash management, inventory auditing, and compliance adherence. You're also responsible for creating an inviting environment that enhances the patient experience.

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What qualifications do I need to apply for the Assistant General Manager position at RJK LLC?

To apply for the Assistant General Manager role at RJK LLC, a high school diploma or GED is required, along with preferred post-secondary education. A minimum of 2 years of relevant experience in dispensary, retail, or customer service environments is essential, coupled with strong leadership and communication skills.

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How does RJK LLC support the career growth of its Assistant General Managers?

RJK LLC is dedicated to fostering your professional development as an Assistant General Manager. You'll receive ongoing training and mentorship, engage in performance reviews, and gain exposure to various aspects of cannabis operations, preparing you for future leadership roles within the company.

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What is the work environment like for an Assistant General Manager at RJK LLC?

The work environment for an Assistant General Manager at RJK LLC is dynamic and fast-paced, characterized by teamwork and a commitment to exceptional patient service. You'll be immersed in a supportive atmosphere that values open communication and collaboration, essential for meeting operational goals and providing superior care.

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What kind of benefits can I expect as an Assistant General Manager at RJK LLC?

As an Assistant General Manager at RJK LLC, you can expect a comprehensive benefits package that may include medical, dental, vision, life insurance, short- and long-term disability, flexible spending accounts, paid time off, and a 401(k) plan, all designed to support your well-being.

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Common Interview Questions for Assistant General Manager
Can you describe your experience in managing a team?

When answering, focus on specific examples of your leadership style, how you encouraged team collaboration, and any challenges you faced and overcame. Highlight your ability to mentor staff and maintain a positive work environment.

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How do you ensure compliance with state and local regulations in a dispensary setting?

Talk about your understanding of cannabis regulations and your approaches to adhering to them, such as regular audits and training sessions for staff. Emphasize your commitment to creating a compliant and safe environment for both customers and employees.

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What strategies do you use to maintain good relationships with vendors?

Discuss your approach to communication and negotiation, detailing experiences where you’ve successfully built partnerships and resolved conflicts. Show how these relationships impact inventory management and product quality.

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Explain how you would handle a dissatisfied customer.

Use a scenario-based approach where you calmly assess the situation, listen actively to the customer’s concerns, and work toward a resolution. Highlight the importance of empathy and maintaining the store's professional image.

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What do you consider essential qualities for an effective Assistant General Manager?

Mention qualities such as leadership, communication, problem-solving skills, and a customer-centric mindset. Tie these qualities directly to your previous experiences and how they enable you to drive success in the role.

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How would you train staff to improve customer service skills?

Outline your training methods, emphasizing the importance of hands-on training, role-playing, and continuous feedback. Discuss how you would set performance goals and monitor progress amongst the team.

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How do you prioritize tasks in a busy retail environment?

Describe your organizational strategies, such as creating to-do lists, delegating tasks, and understanding urgent versus important duties. Share examples of how you've successfully managed high-pressure situations.

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What steps would you take to analyze store performance and sales?

Elaborate on your experience with data analysis tools and metrics that you find pertinent. Discuss how you would gather insights, identify trends, and implement changes to drive sales and meet performance objectives.

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How would you handle conflicts between team members?

Discuss your conflict resolution strategies, focusing on communication and mediation techniques. Share a concrete example of how resolving conflicts positively affected team dynamics.

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What is your approach to maintaining inventory accuracy?

Explain your solid methods for regular inventory audits, proper documentation practices, and staff training to ensure accuracy. Mention how this impacts operational efficiency and customer satisfaction.

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Jushi Holdings is a holding company that makes cannabis and hemp products through its subsidiaries. Jushi Holdings was founded in 2007 and is headquartered in Boca Raton, Florida.

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Full-time, on-site
DATE POSTED
March 23, 2025

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