COMMERCIAL COOKING TECHNICIAN

As a Commercial Cooking Technician at K&D Factory Service, your primary responsibilities include performing service calls, diagnosing and repairing issues on commercial cooking equipment. You will document all service activities using a tablet after each call and ensure an excellent customer experience by supporting customers and collaborating with team members.

To qualify for the role of Commercial Cooking Technician at K&D Factory Service, you should be at least 18 years old and have basic knowledge of electric cycles. A year or more of commercial appliance or HVAC repair experience is preferred. A valid driver’s license with a clean driving record is also essential.

K&D Factory Service offers a competitive benefits package to Commercial Cooking Technicians, which includes health, dental, and vision insurance, a company match for the 401k plan, paid time off, and holiday pay. Additionally, you may also receive a company truck, overtime pay, and access to training programs.

As a Commercial Cooking Technician at K&D Factory Service, you will be expected to participate in an on-call schedule, which allows the company to provide continued service coverage after normal working hours. This may involve working evenings or weekends based on needed service requests.

The role of a Commercial Cooking Technician involves physical demands such as walking, standing, climbing, and lifting. You should be able to lift 50+ pounds and manage exposure to extreme temperatures. You will also need to climb ladders and perform various ergonomic tasks to effectively service cooking equipment.

When answering this question, discuss any relevant experience you have had working with various types of commercial cooking equipment such as ovens, grills, or fryers. Highlight specific tasks you performed, any troubleshooting techniques you used, and how you ensured efficient operation.

To effectively address this question, share an example of a challenging customer interaction you've faced in the past. Describe how you actively listened to the customer’s concerns, addressed the issue professionally, and what follow-up actions you took to ensure customer satisfaction.

Response to this question should include your knowledge of safety regulations related to commercial kitchen appliances. Discuss any training or certifications you have in this regard, and how you incorporate safety standards when repairing or servicing equipment.

In your answer, focus on a specific instance where you identified a technical problem with cooking or refrigeration equipment. Detail the steps you took to diagnose the issue, the tools or methods used, and how you communicated the findings to the client.

Explain your method for maintaining accurate records, including utilizing digital tools such as tablets or software to document service activities. Emphasize your attention to detail and commitment to providing clear and comprehensive reports after each service call.

Discuss your approach to managing multiple service calls by prioritizing based on urgency and customer needs. Describe how effective time management and communication with the dispatch team can help you effectively handle service requests.

Share a specific instance where you collaborated with team members or other departments to successfully complete a project or resolve an issue. Highlight the importance of communication and teamwork in delivering excellent service.

Mention any training, workshops, or certifications you have completed to stay informed about industry developments. Discuss how you make it a point to engage with professional networks or follow reputable sources to keep up with the latest trends in commercial cooking and HVAC.

Reflect on your personal motivation for succeeding in your work. This could include a passion for troubleshooting technical issues, a desire to provide exceptional customer service, or the satisfaction of contributing to a team and making a positive impact in the industry.

Affirm your willingness to travel based on the requirements of the job. You can express your understanding that service calls can involve varying distances and emphasize your flexibility and readiness to adapt your schedule as needed.