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Associate Sales Representative- Chicago IL

The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life.

An Associate Sales Representative is responsible for helping the local territory team(s) – supporting sales activities and customer support. This position contacts and consults with a variety of clients in a mixture of clinical settings.

ESSENTIAL DUTIES

  • Develop relationship and present to physicians and hospital stakeholders to persuade potential clients to use the Assure Cardiac Recovery System.
  • The primary call points are to a variety of customers including general practitioners (GPs) hospital physicians, nurse practitioners (NP’s), Physician Assistants (PA’s) and nurse managers.
  • Collaborate and partner with the local Territory Manager(s).
  • Responsible for helping manage Assure Patient Specialists (APS); educating customers; in-servicing local health care professionals and support staff; and working with select service agencies on fitting needs and protocols.
  • Establish and maintain effective channels of communication with Territory Manager and Sales Management
  • Adhere to Pledge of Confidentiality
    • Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient’s case.

COMPETENCIES

  • Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement.
  • Integrity: Commitment, accountability, and dedication to the highest ethical standards.
  • Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service.
  • Action/Results: High energy, decisive planning, timely execution.
  • Innovation: Generation of new ideas from original thinking.
  • Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind.
  • Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others. A critical skill for pressure situations.

QUALIFICATIONS

Education/Experience Required:

  • Bachelor’s degree
  • A minimum of 1+ year(s) of experience in one of the following areas:
    • Direct or B2B selling experience
    • Develop and present training and education materials
  • Excellent written and verbal communication skills
  • Advanced organizational and prioritization skills, with strong ability to meet strict deadlines
  • Ability to collaborate within a Team environment and across functions

Preferred:

  • Experience in a Medical Education-related field
  • Ability to be a self-starter, seek new and better methods, and work with minimum supervision
  • Capability to discern relevant facts and in turn, effectively resolve issues by making good decisions (compliance, quality, integrity, ethics, and critical thinking ability)

Work ENVIRONMENT

  • Fast paced field role
  • Noise volume typical of being in the field or clinical setting
  • Extended hours when needed
  • Drug-free
  • Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usage
  • Frequent stationary position, often standing or sitting for prolonged periods of time
  • Frequent computer use
  • Frequent phone and other business machine use
  • Ability to lift up to 40 pounds unassisted, at times from in and out of vehicle

PHYSICAL DEMANDS

Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse

usage

Frequent stationary position, often standing or sitting for prolonged periods of time

Frequent computer use

Frequent phone and other business machine use

Ability to lift up to 40 pounds unassisted, at times from in and out of vehicle

TRAVEL

  • Occasional travel, domestic, may be required, less than 50%

OTHER DUTIES:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

Kestra offers a very competitive benefit package including Medical, Dental, 401K with Match, etc.

Pay equity is an important part of Kestra’s Culture. Our compensation ranges are guided by national and local salary surveys and take into consideration experience level and internal equity. Each role is benchmarked based on the job description provided If your qualifications and/or experience level are outside of the posted position, we encourage you to apply as we are growing fast and roles that are coming soon may not be posted.

Salary: Annualized at 70,000. Depending on experience and location.

Kestra Medical Technologies is an equal opportunity employer. Kestra Medical Technologies does not discriminate on the basis of race, color, religion, national origin, veteran status, age, sexual orientation, gender identity and/or expression, marital status, disability, physical or mental status or any other characteristic protected by law.

We are unable to sponsor or take over sponsorship of employment visas at this time. Applicants must be eligible to work for any employer in the U.S.

Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare.  Kestra maintains a drug free workplace and testing is a condition of employment.

Average salary estimate

$70000 / YEARLY (est.)
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$70000K
$70000K

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What You Should Know About Associate Sales Representative- Chicago IL, Kestra Medical Technologies, Inc

Join the innovative team at Kestra Medical Technologies as an Associate Sales Representative! Located in Chicago, IL, this role is a fantastic opportunity for a passionate individual eager to contribute to the evolving landscape of cardiac care. At Kestra, we're all about uniting cutting-edge wearable technology with proven medical devices, creating solutions that place the utmost importance on patient comfort and dignity. As an Associate Sales Representative, your primary responsibility will be to support local territory teams, engage with physicians and hospital personnel, and promote our Assure Cardiac Recovery System. You'll be the face of Kestra, forging solid relationships with general practitioners, nurse practitioners, and physician assistants while collaborating closely with Territory Managers to ensure stellar service delivery. Your role will not only involve educating healthcare professionals but also helping to create effective communication channels within the team. If you have a degree, a minimum of one year of B2B sales experience, excellent communication skills, and a desire to make a difference in healthcare, we want to hear from you. Join us in our mission to help patients and care teams manage and protect life with the safest and most innovative solutions. Ready to take the next step in your career? Apply today and be part of this amazing journey with Kestra Medical Technologies!

Frequently Asked Questions (FAQs) for Associate Sales Representative- Chicago IL Role at Kestra Medical Technologies, Inc
What does an Associate Sales Representative do at Kestra Medical Technologies?

At Kestra Medical Technologies, an Associate Sales Representative plays a vital role in supporting local territory teams by engaging with healthcare professionals and promoting the Assure Cardiac Recovery System. This position involves building relationships with various clinical stakeholders, including physicians and nurse practitioners, to increase product adoption. Additionally, the representative collaborates with Territory Managers to ensure optimal customer service and educational support.

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What qualifications are required for the Associate Sales Representative position at Kestra?

To qualify for the Associate Sales Representative role at Kestra Medical Technologies, candidates should hold a Bachelor’s degree and possess a minimum of one year of experience in direct selling or B2B sales. Strong communication skills, both written and verbal, as well as advanced organizational abilities, are essential. Experience in medical education or related fields is preferred, but a passion for healthcare and a self-starter attitude are crucial for success in this role.

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What are the key responsibilities of an Associate Sales Representative at Kestra?

The Associate Sales Representative at Kestra Medical Technologies is responsible for developing relationships with clients in various clinical settings, educating healthcare professionals about the Assure Cardiac Recovery System, and collaborating with Territory Managers. The role also includes managing Assure Patient Specialists, ensuring effective communication with the sales team, and adhering to confidentiality agreements regarding patient information.

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What does the work environment look like for an Associate Sales Representative at Kestra?

The work environment for an Associate Sales Representative at Kestra Medical Technologies is dynamic and fast-paced, typically comprising field roles in clinical settings. Employees may experience extended hours and a standard noise level common to fieldwork. The position requires the ability to lift up to 40 pounds and includes frequent computer usage and phone interactions, contributing to a varied day-to-day experience.

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What benefits does Kestra Medical Technologies offer for the Associate Sales Representative role?

Kestra Medical Technologies provides a competitive benefits package for the Associate Sales Representative position, including medical and dental coverage, a 401K plan with a match, and an equitable salary structure. The company emphasizes pay equity and takes into account national and local salary surveys, ensuring fair compensation based on experience and role responsibilities.

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Common Interview Questions for Associate Sales Representative- Chicago IL
What strategies would you use to build relationships with physicians as an Associate Sales Representative?

When building relationships with physicians as an Associate Sales Representative at Kestra, I would focus on understanding their specific needs and challenges. Active listening is crucial, as it allows me to tailor solutions that resonate with them. Additionally, I’d aim to provide valuable, relevant information about the Assure Cardiac Recovery System while maintaining consistent, open communication to foster trust over time.

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How do you prioritize your tasks in a fast-paced sales environment?

In a fast-paced sales environment like that of Kestra Medical Technologies, I prioritize tasks by assessing deadlines and the impact of each task on my team's goals. I use a combination of tools and techniques—like to-do lists or project management software—to track progress. Regularly checking in with my Territory Manager ensures alignment and helps keep the focus on high-impact activities.

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Can you describe a time you faced a challenge in sales and how you overcame it?

One challenging sales experience I encountered involved a physician who was hesitant to switch to our new cardiac system. To address this, I conducted in-depth research on their concerns, prepared a comprehensive presentation tailored to their needs, and included testimonials from other users. This approach not only alleviated their worries but also resulted in a successful conversion, showcasing the importance of understanding customer perspectives.

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What do you know about the Assure Cardiac Recovery System?

The Assure Cardiac Recovery System is an innovative solution designed to enhance patient care by monitoring and managing cardiac health effectively. It incorporates advanced wearable technology that supports both patients and healthcare providers. In my preparation for the interview, I’d delve into its features and benefits, focusing on how it improves patient outcomes and streamlines care delivery for healthcare professionals.

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How do you ensure compliance with confidentiality protocols in your sales role?

Ensuring compliance with confidentiality protocols is crucial in a role like that of an Associate Sales Representative at Kestra. I make it a priority to thoroughly understand the company's confidentiality policies and implement them diligently by discussing patient information only with authorized team members. In all interactions, I emphasize the importance of discretion, ensuring our clients trust us with sensitive data.

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What makes you a good fit for the Associate Sales Representative role at Kestra?

My enthusiasm for healthcare innovation, combined with my one year of B2B sales experience, makes me a strong candidate for the Associate Sales Representative position at Kestra. I am passionate about building relationships and helping healthcare professionals provide the best care possible. My ability to collaborate within a team environment, alongside my commitment to customer satisfaction and ethical standards, aligns perfectly with Kestra's values.

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How would you approach educating healthcare professionals about new products?

Educating healthcare professionals about new products requires a mix of clear communication and providing evidence-based information. I would conduct presentations featuring data-driven insights and real-world case studies. Additionally, I’d encourage questions and interactive discussions to ensure a thorough understanding, which is essential in creating buy-in for new solutions like the Assure Cardiac Recovery System.

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What role does teamwork play in your sales approach?

Teamwork is integral in my sales approach, particularly in a healthcare setting like Kestra Medical Technologies. Collaborating with Territory Managers and Assure Patient Specialists enhances our overall effectiveness in the field. Sharing insights, strategies, and feedback enables us to align our goals, stay informed about client needs, and ultimately deliver the best outcomes for the patients we serve.

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How do you stay updated on industry trends and product knowledge?

Keeping up with industry trends and product knowledge is essential in healthcare sales. I stay updated by reading industry publications, attending webinars, and participating in professional networking events. I also make it a priority to learn from colleagues and clients, as their insights and experiences can provide valuable perspectives on current market dynamics and emerging trends.

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Can you give an example of how you exceeded customer expectations?

In a previous sales role, I once had a client who needed a quick turnaround on delivering training materials for a new product launch. Recognizing their urgency, I proactively coordinated with our internal teams to expedite the process and personally followed up to ensure they received the materials on time. This initiative surpassed their expectations and strengthened our professional relationship.

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DATE POSTED
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