San Jose - Gaming Associate - Casino Customer Service

As a Gaming Associate at Knighted, your primary responsibilities include monitoring live cardroom games, ensuring fair play, and maintaining a positive atmosphere for both guests and coworkers. You will work closely with dealers and casino staff while keeping track of game rules and casino chips.

Gaming Associates at Knighted earn between $22 and $24 per hour, depending on the shift. Additionally, there is a $2 differential for hours worked between 12am and 6am, along with potential for overtime pay.

Knighted offers a comprehensive benefits package to our Gaming Associates, including 401(k) contributions, health, vision, and dental insurance, paid time off, holiday pay, and even commuter benefits to help ease your daily commute.

At Knighted, we provide a rigorous training program designed to equip new Gaming Associates with all the skills they need to excel. Even if you’re new to the casino industry, our training will ensure you feel confident and prepared for your role.

To apply for the Gaming Associate position at Knighted, candidates must be 21 years of age or older, able to pass a lifetime background check, and have authorization to work in the U.S. Proficiency in mental math is also a key requirement.

Knighted is committed to fostering career development, with top performers provided the opportunity to move into leadership roles. Many of our current leaders began as Gaming Associates, showcasing the growth potential within our company.

As a Gaming Associate at Knighted, you can expect a schedule of 4 days a week with 10-hour shifts, primarily night and graveyard shifts, allowing for weekdays off, which can help balance your professional and personal life.

When discussing your customer service experience, focus on specific instances where you successfully resolved issues or created a positive experience for customers. Emphasize your ability to handle stress and remain patient in challenging situations, vital qualities for a Gaming Associate.

To ensure the integrity of games, it’s important to stay vigilant and knowledgeable about the rules. Share examples of how you would monitor gameplay for fairness and how you’d address any suspicious behavior or disputes professionally.

Describe specific strategies you utilize for performing mental math quickly, such as breaking down larger numbers into smaller parts or practicing calculations in your daily life. Highlighting your comfort with quick calculations will show your readiness for the Gaming Associate position.

Share your enthusiasm for the casino industry and why Knighted stands out to you. Reflect on the company’s commitment to community involvement and employee growth, and connect your personal goals with the opportunity for advancement within the company.

Provide an example of a situation with a difficult customer that you encountered before, emphasizing your communication skills and ability to stay calm under pressure. Explain how you aim for resolution while maintaining a high level of professionalism.

Discuss your previous roles in team settings, how you contribute to a collaborative spirit, and the importance of teamwork in creating a positive customer experience. Highlight experiences where effective communication and teamwork solved challenges.

Share a scenario where you quickly learned a new system or process, illustrating your adaptability. Explain the challenges you faced and how you overcame them, showcasing your willingness to learn and grow, a valuable trait for a Gaming Associate.

Talk about your approach to prioritizing tasks, such as focusing on immediate needs for customer service and game integrity while keeping an eye on overall workflow. Discussing time management strategies illustrates your efficiency and readiness for the fast-paced casino environment.

Reflect on key qualities such as strong communication skills, attention to detail, and the ability to remain calm under pressure. Mention how these traits contribute to creating a safe and enjoyable gaming environment.

Demonstrate your understanding of customer service by explaining how you would take the time to engage with guests, remember their names, and ask about their gaming experiences. Being personable is essential in creating lasting positive impressions in the gaming world.