Customer Specialist, Bey Lea Plaza

As a Customer Specialist at Lane Bryant, your main responsibilities include providing exceptional customer service, welcoming customers, and helping them find products that fit their needs. You will share your knowledge of products, promote in-store events, and maintain visual merchandising standards, all while ensuring an inclusive atmosphere that makes every shopper feel comfortable. Engaging authentically with our community is key to creating an enjoyable shopping experience.

To apply for the Customer Specialist position at Lane Bryant, you should have prior retail or customer-focused experience, a passion for fashion, and strong interpersonal skills. Additionally, flexibility in your work hours, including evenings and weekends, is required. Being proficient with technology and having the ability to communicate effectively in English are also important qualifications for this role.

Lane Bryant is committed to empowering its community, and as a Customer Specialist, you play a direct role in this mission. By creating a welcoming environment and assisting customers, you become an advocate for self-expression and inclusivity. You'll also have the opportunity to participate in and promote in-store events that support local philanthropic efforts, making a positive impact in Toms River and beyond.

Customer Specialists at Lane Bryant are offered a range of benefits, including a generous merchandise discount of 50% off regular-priced items at Lane Bryant and possible discounts at other KnitWell Group brands. Additionally, there are opportunities for personal development and professional growth within the company, creating a fulfilling career pathway that aligns with your passions.

The store environment at Lane Bryant is energetic and inclusive, making it a great place for a Customer Specialist to thrive. You’ll work alongside a supportive team that shares your enthusiasm for fashion and community. The culture emphasizes personal connection and empowerment, allowing you to build genuine relationships with customers and contribute positively to their shopping experiences.

In handling a difficult customer, I would first remain calm and listen to their concerns attentively. Acknowledging their frustration shows empathy. I would then ask clarifying questions to ensure I fully understand the issue before offering potential solutions. My goal would be to turn a negative experience into a positive one by showing that I care about their satisfaction and am willing to help in any way I can.

I believe excellent customer service hinges on active listening and genuine engagement. Understanding the customer's needs helps create a personalized experience. Additionally, being knowledgeable about products and displaying enthusiasm for the brand goes a long way in making customers feel valued and appreciated.

In a previous retail position, I initiated a team challenge where we set a common sales target for the week. Encouraging everyone to contribute ideas on how to achieve this not only fostered teamwork, but also created a fun and motivating work atmosphere. Celebrating our success together afterward reinforced our bond as a team.

I resonate deeply with Lane Bryant's mission of empowerment and inclusivity. Fashion has the power to boost confidence, and I’m excited about the opportunity to help customers express themselves. Lane Bryant's values reflect my passion for creating positive shopping experiences in the community and promoting self-acceptance.

Maintaining the store's visual standards is crucial in creating an inviting atmosphere. I would regularly assess the product displays and ensure they’re tidy and appealing. Additionally, I’d collaborate with my team to keep the store organized and fresh, suggesting seasonal themes or promotional arrangements that align with brand standards.

I stay updated on fashion trends by following industry blogs, social media influencers, and participating in relevant online communities. Engaging with fashion content allows me to gather ideas that I can share with customers, helping them discover styles that resonate with current trends while still reflecting their individuality.

To engage with customers, I ensure to greet them warmly and offer assistance without being pushy. Asking open-ended questions can help me understand their preferences better. I also share styling tips or product recommendations based on what they’re looking for, fostering a more interactive experience.

If I encountered a product issue or shortage while assisting a customer, I would communicate the situation transparently. I would offer alternative options or suggest similar products. If possible, I'd also check for inventory availability or placement in other stores to fulfill their needs. My priority would be to ensure the customer leaves satisfied despite the unforeseen hiccup.

I would promote an in-store event by creating excitement through personal interactions as customers shop. Engaging them in conversation about the upcoming event while sharing details will pique their interest. Additionally, I’d utilize in-store signage and announcements to reach a wider audience, both visually and verbally, to ensure everyone knows about what’s happening.

Inclusivity is at the heart of being a Customer Specialist at Lane Bryant. It means embracing all customers and making them feel welcome and valued regardless of their size or background. My approach would involve fostering an environment where everyone can express themselves freely, thereby aligning with Lane Bryant's commitment to empowering women and building community.