Exterior Services Team Lead

As the Exterior Services Team Lead at Lessen, you'll oversee team performance, manage operations in line with KPIs and SLAs, and act as the main liaison between your team and clients. Your role will involve training and developing team members while ensuring compliance with company guidelines. You'll collaborate with Regional Operations Managers, address concerns related to processes or pricing, and effectively communicate with internal stakeholders. This multifaceted position is vital in maintaining our service quality and client satisfaction.

To thrive as an Exterior Services Team Lead at Lessen, candidates should possess strong Microsoft Office skills with an emphasis on Excel. A bachelor's degree is preferred, alongside prior experience in managing small teams and providing customer service. Familiarity with the facilities industry and a background in trades is beneficial. Potential team leads should demonstrate leadership qualities, problem-solving capabilities, and the ability to motivate their peers, ensuring a highly collaborative and effective working environment.

The Exterior Services Team Lead role at Lessen offers an attractive compensation ranging from $50,000 to $55,000 annually. The exact pay is determined based on several factors, including qualifications, skills, and work location. This competitive compensation reflects our commitment to investing in our talented professionals and supporting their career growth.

At Lessen, we believe in fostering the growth and development of our employees. For the Exterior Services Team Lead position, we provide ongoing training and mentorship to ensure you excel in your role. We also emphasize career advancement opportunities, allowing team leads to progress within our rapidly growing organization. Our environment encourages collaboration, innovation, and the pursuit of excellence, creating a solid foundation for personal and professional development.

Lessen offers a comprehensive benefits package for the Exterior Services Team Lead role, including competitive compensation, health, dental, vision, and life insurance options. In addition, employees receive a generous 401K retirement savings plan, paid vacation, and federal holidays. We also provide maternity and paternity benefits alongside the necessary tools and resources to ensure our team members are supported and successful in their roles.

In addressing conflict, I focus on open communication and understanding each party's perspective. I encourage team members to voice their concerns and facilitate a meeting where we can collaboratively resolve the issue. It's crucial to create an environment where everyone feels heard and valued. This approach helps not only in resolving conflicts effectively but also in strengthening team cohesion.

Absolutely! In my previous role, I implemented a recognition program where I acknowledged team members for their hard work and achievements during weekly meetings. This not only boosted morale but also encouraged healthy competition, motivating everyone to strive for excellence. Celebrating small wins fostered a positive atmosphere, leading to increased team productivity.

To ensure compliance, I would prioritize training and regular communication with my team. I would conduct routine check-ins and incorporate policy discussions in team meetings to keep everyone informed. Ensuring that team members understand the importance of compliance and the impact on overall operations is vital. Moreover, I would lead by example, demonstrating adherence to policies in my own work.

In my previous positions, I regularly monitored KPIs to assess team performance. I would set clear, achievable targets and review them with my team to track progress. By providing feedback and coaching based on these metrics, I could identify areas for improvement and celebrate achievements. Regular KPI discussions foster a performance-driven culture that motivates the team.

Staying organized involves prioritizing tasks and utilizing project management tools. I create detailed schedules and delegate responsibilities to ensure everyone is on the same page. Regularly checking in with my team helps keep everyone aligned and accountable. Additionally, I set aside specific times in my week for project reviews, which allows for adjustments and re-prioritization where necessary.

Feedback is crucial in my management style. I regularly seek feedback from my team and provide constructive feedback to them as well. This opens up communication channels, builds trust, and helps in personal and team growth. I believe that timely and continuous feedback leads to improvement and helps the team work more effectively together.

When managing performance issues, I start with a private conversation to understand any underlying factors. It’s essential to approach the situation with empathy and provide guidance and resources to help the individual improve. Setting clear performance goals and offering consistent support allows me to monitor progress and recognize improvement, fostering an environment of accountability and growth.

Building strong client relationships starts with understanding their needs and expectations. I make it a priority to communicate regularly and remain accessible to address any concerns. Proactively providing updates and solutions demonstrates our commitment to their satisfaction. Listening attentively and responding promptly helps establish trust and ensures a long-lasting partnership, essential for our overall success.

Understanding the billing process is critical as it enables me to train my team accurately and ensures the smooth execution of financial aspects related to our projects. It aids in addressing client inquiries confidently and helps prevent any discrepancies. A solid grasp of billing processes also allows for better forecasting and budgeting, ultimately leading to a more efficient operation.

If a client is unhappy, my first step would be to listen to their concerns carefully. I’d express empathy and assure them that their feedback is valued. It's important to investigate the issue and identify the root cause. After assessing the situation, I would communicate proposed solutions to the client, keeping them informed throughout the resolution process, which is crucial in restoring their trust and satisfaction.