WHO WE ARE
Level99 is a real-world gaming venue designed for adults, featuring over 50 mental and physical challenges in artistic environments. Games range from ninja warrior obstacle course style challenges to mental logic puzzles, and everything in between. Each challenge is quick—just 1 to 4 minutes—and Players can do the same room over and over again, or they can move on to something new. Like a video game, Players earn rewards, climb the leaderboard, and make progress – each time a Player comes back, the game remembers where they left off.
Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, and is opening in Tysons, VA, West Hartford, CT, and Disney Springs, FL. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.
JOB DESCRIPTION
The Entertainment Keyholder is a junior level manager at Level99 responsible for all facets of entertainment operations, dedicated to delivering a positive, authentic, and inspiring environment for both Players and team members. The Keyholder works side by side with the entertainment and technical teams to drive overall venue quality, standards and performance. This is a “working” position and requires the Keyholder to be able to fill any position on the entertainment side of the business when needed as well as act as MOD of the entertainment side of the business when required. The Keyholder is passionate about meeting guest needs before being asked, and advancing the Level99 brand. A successful Keyholder will be a strong leader of people, a relatable coach, and a guest advocate. A Level99 Keyholder has honesty and personal integrity, choosing humility over the need to “be right.”
While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!
YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…
• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
• Are just a little bit obsessive about getting the details right the first time
• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"
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Join the dynamic team at Level99 as an Entertainment Keyholder in Natick, MA, where your leadership and enthusiasm will help create unforgettable experiences for our Players! As a vital member of our management team, you’ll be responsible for maintaining a fun, safe, and inspiring gaming environment. Imagine working side by side with our talented entertainment and technical teams to elevate our venue’s overall quality and performance! In this hands-on role, you’ll be actively involved in all aspects of entertainment operations, anticipating guest needs before they even ask. You’ll lead by example, fostering a culture of warmth and authenticity while ensuring our cleanliness and quality standards are consistently met. The role is about more than just supervising; you’ll take charge as the Manager On Duty when necessary, empowering your team to execute their tasks effectively. You’ll apply your strong organizational skills and attention to detail to drive operational excellence while creatively solving any arising challenges. Your passion for guest experience and commitment to the Level99 brand will shine through, making every visit memorable for our Players. Whether you’re leading a shift, executing changes, or engaging with guests, your upbeat attitude will inspire everyone around you. If you’re ready to step into a role where fun meets professionalism, and you want to help shape the future of entertainment at Level99, we would love to have you on board!
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Level99 is a first-of-its-kind entertainment venue in Natick MA, which opened in June 2021. A massive World of Challenges, over 48,000 square feet in size, Level99 offers a physical open-world game environment where groups of 2-6 guests choose fro...
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