Job details

Certification Program Manager

Join a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are set up for long-term success as high performing hiring organizations using the Lever product suite.

We are seeking a highly organized and detail-oriented Certification Program Manager to join our Customer Education team. As a Certification Program Manager, you will be responsible for developing and managing our certification program, ensuring its alignment with industry standards and best practices. Your expertise in program management, instructional design, and customer education will play a crucial role in driving the success of our certification initiatives.

Responsibilities

Develop and manage a comprehensive certification program for our customers, including defining certification levels, requirements, and learning pathways.
Collaborate with subject matter experts and stakeholders to identify key competencies and knowledge areas for certification, ensuring alignment with industry standards and best practices.
Design and develop certification exams, assessment criteria, and supporting materials, such as study guides and practice tests, to evaluate candidates' knowledge and skills.
Establish and maintain certification program policies, procedures, and guidelines, ensuring fairness, integrity, and consistency throughout the certification process.
Collaborate with the Learning Experience Designers to create engaging and effective learning materials and resources that support the certification program.
Establish and maintain relationships with external certification bodies and industry associations to stay updated on industry trends and standards and ensure the program's alignment with industry requirements.
Develop and implement a certification marketing strategy to promote the value of our certification program to customers, partners, and other stakeholders.
Manage the certification candidate experience, including registration, scheduling, exam administration, and result reporting, ensuring a smooth and seamless process for candidates.
Work closely with cross-functional teams, such as Sales, Marketing, and Product Development, to integrate the certification program into our overall customer education strategy and align it with product updates and releases.
Monitor and evaluate the effectiveness of the certification program, gathering feedback from candidates, trainers, and other stakeholders, and implementing improvements and enhancements as needed.

Qualifications

Bachelor's degree in Instructional Design, Education, Business, or a related field.
Proven experience as a Certification Program Manager or similar role, managing certification programs and processes.
Strong knowledge of program management principles, instructional design methodologies, and adult learning principles.
Familiarity with industry certification standards and best practices, and experience aligning certification programs with industry requirements.
Experience in designing and developing certification exams, assessments, and supporting materials.
Excellent project management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions to improve the certification program.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and build relationships with external partners.
Proficiency in learning management systems and other relevant technologies for managing certification programs.
Experience in the technology industry or working with software products is a plus.

Join our Customer Education team and play a pivotal role in shaping and managing our certification program. Apply now to contribute to the success of our customers and establish our organization as a leader in industry certification.

We sincerely thank all applicants in advance for submitting their interest in this position. We know your time is valuable and guarantee that you will receive a follow-up about your application regardless of the outcome.

What You Should Know About Certification Program Manager, Lever Education

Are you ready to take your career to the next level? Join our dynamic, close-knit team as a Certification Program Manager! Here at our company, we believe that hiring should be a strategic advantage, and as a vital part of our Customer Education team, you’ll get to work with innovative talent acquisition teams across various industries. Your role will put you in the driver's seat to develop and manage our certification program, ensuring that it aligns with industry standards and best practices. Love collaborating? You’ll work closely with subject matter experts to design comprehensive certification exams and engaging learning materials. Your organizational prowess and detail-oriented approach will shine as you oversee the entire certification process, from candidate registration to results reporting. At our company, we prioritize fairness and integrity, and it's your job to maintain these values in every aspect of the program. Additionally, you'll be vital in creating our marketing strategy, getting our certification initiatives out there, and showcasing the value they bring. With your background in instructional design or program management, you’ll lead the charge on driving the success of our certification endeavors. If you're passionate about customer success and eager to make a real impact, applying to be our Certification Program Manager is the perfect opportunity. Let’s work together to shape the future of hiring excellence!

Frequently Asked Questions (FAQs) for Certification Program Manager Role at Lever Education

What are the responsibilities of a Certification Program Manager at our company?

As a Certification Program Manager at our company, your primary responsibilities include developing and managing a comprehensive certification program, collaborating with subject matter experts to define competencies, designing certification exams, and overseeing the candidate experience. You will also establish policies for fairness and consistency, maintain relationships with external certification bodies, and implement marketing strategies to promote the program.