Tech Program Expansion Lead

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together. 

This role can based in New York or San Francisco. 

Tech Program Expansion Lead will be responsible for spearheading technology adoption and enablement efforts across the Member and Customer Success (MCS) organization. This role specifically supports Global Support (GS) and Customer Success teams, ensuring they have the tools, knowledge, and processes needed to deliver exceptional value to LinkedIn’s members and customers. You will work cross-functionally with Research & Development (product, engineering, product marketing) and Member & Customer Success teams to integrate technology solutions that drive productivity and align with LinkedIn’s strategic goals. 

In this role, you will drive continuous improvement by evaluating and assessing the impact of technology initiatives on Global Support and Customer Success performance. This involves conducting regular performance reviews, gathering feedback from end-users, and analyzing key metrics to measure the effectiveness of implemented technologies. You will identify areas for enhancement, propose actionable solutions, and ensure optimal utilization of tools and resources. Your role will be pivotal in ensuring that the technology solutions not only meet but exceed the expectations of the Global Support and Customer Success teams, thereby contributing to the overall strategic goals of LinkedIn. 

You will also be responsible for communicating with senior stakeholders to get them onboard with new initiatives, ensuring that they understand the value and strategic importance of the technology solutions being implemented. This will involve crafting compelling narratives and presentations that highlight the benefits and potential impact of these initiatives, as well as addressing any concerns or objections they may have. 

Responsibilities: 

Drive Program Expansion and Technology Adoption: Champion the adoption of the internal technology roadmap for Member and Customer Success (MCS) teams by developing and executing comprehensive change management strategies. 

Stakeholder Engagement and Collaboration: Build and maintain strong relationships with cross-functional stakeholders, including product, engineering, and customer success leaders, ensuring alignment and support for technology enablement initiatives. 

Translate Complex Requirements: Communicate technical requirements, operational policies, and processes in a way that resonates with Global Support and Customer Success audiences, driving seamless adoption. 

Data-Driven Decision Making: Leverage data analytics and insights to inform decisions and provide strategic recommendations that enhance the effectiveness of technology adoption within Global Support and Customer Success. 

Provide Thought Leadership: Stay informed on emerging technology trends, best practices, and enablement strategies, positioning LinkedIn’s MCS teams at the forefront of technology-driven customer engagement. 

Basic Qualifications: 

• Bachelor’s degree in Business, Information Technology, or a related field  

• 6+ years of experience in tech enablement, program management, change management, or related fields.  

• Demonstrated experience managing cross-functional, tech-focused projects 

• Experience in project management and data analysis tools (such as Tableau, Power BI, Asana, or JIRA). 

• Demonstrated experience creating and implementing change management plans that support technology adoption across multiple departments. 

Preferred Qualifications: 

• Master’s degree in Business Administration, Change Management, Organizational & Industrial Psychology, or a related field 

• Change Management Certifications (e.g., Prosci, CCMP) 

• Experience in customer success, customer support, or related fields 

• Proven experience with Generative AI or similar technology-driven initiatives is a plus 

Suggested Skills: 

• Stakeholder Communication and Relationship Building 

• Data Analytics and Insight Generation 

• Program Management and Execution 

• Change Management 

LinkedIn is committed to fair and equitable compensation practices.    

The pay range for this role is $112,000- $182,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.    

The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits. 

Equal Opportunity Statement

LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: EEO Statement_2020 - Signed.pdf.

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 https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf  for more information.

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