Director of Operations

The Director of Operations contributes to implementing high-quality programs for infants, toddlers, and preschool. They are responsible for supervising multiple centers in a designated group. The Director of Operations will provide leadership to all staff with direct leadership and coaching from Executive Directors. The Director of Operations actively participates in various cross-company projects and initiatives that advance the Company's mission and strategic plan goals.

• Ensure and enforce all child-to-teacher state-mandated ratio compliances.
• Ensure and enforce all state-mandated safety and education regulations.
• Ensure and enforce all company policies and procedures per employee and family handbooks.
• Convey and display mastery of licensure regulations, including the ability to prepare a school for licensure visits, communicate with licensors, and adapt to changing regulations.
• Confirm monthly fire drills are completed as directed by policy and regulation.
• Safeguard that personnel costs are within the budgeted percentage of revenue, ensuring that licensure guidelines and company quality standards are met and maintained.
• Attend and contribute to bi-weekly Leadership team meetings and annual strategic planning summits.
• Spearhead and participate in special projects, i.e., Family Handbook and monthly KPI reporting.
• Continuously review, refine, and update operational policies.    
• Allocates resources appropriately in the face of competing demands.
• Create a culture of mutual respect and caring.

• Administer Company's 360 Quality Audit to measure and provide feedback on school quality three times per year and ensure all licensing reports and requirements are complete.
• Review all school Cleaning checklist.
• Review all  school Facilities checklist.
• Confirm all inspections, i.e., building, health and safety, fire, etc., are current.
• Proactively schedule administrator connection time, ensuring that Executive Directors have an opportunity to express desires and concerns and have access to your time.
• Serve as a primary customer service representative for issues escalated beyond Executive Director.
• Perform oversite of the day-to-day business operations of the schools as needed.
• Ensure that classroom supplies and materials are replenished as needed.
• Lead and work with a team on the licensing, furnishing,  opening, hiring, and training of new staff for school growth both organically and through acquisition.
• Ensure that anti-bias and anti-racism practices are evident throughout the school.
• Support school ratio as needed.

• Supervise regional and school budgets, supporting Executive Directors in producing and adhering to projections and budgets and in meeting EBITDA and revenue goals.

• Processes for meeting financial plans.
• Attend monthly budget projection meetings with team members from finance, sales, and recruiting.
• Disperse and review monthly financials of the specified region with EDs and follow up with the finance team as needed.
• Participate in yearly budget planning meetings with members of the finance and ED at each school.
• Hold EDs accountable for Labor, EBITDA, and Revenue targets.
• Complete monthly administrative Expense Report.
• Track and complete monthly mileage reports within your region.
• Maintain and approve EDs' operational procurement, i.e.,  facilities, school equipment, and school supplies.

• Support all regional and school marketing outreach, enrollment, and staffing.
• Attend school-level enrollment meetings as needed.
• Attend school-level recruiting meetings as needed.
• Work collaboratively with the Director of Sales and Marketing to ensure schools are meeting enrollment targets. 
• Conduct weekly enrollment calls with the team to review each school's performance.
• Master all platforms such as CRM, ProCare, and Lever to support enrollment and hiring efforts.
• Work with the marketing team on social media needs for specific posting on sites.

• Develop and sustain staff succession plan, ensuring that candidates for ED are continuing their development.
• Complete and review annual performance appraisal with Executive Directors.
• Engage high-performing EDs in preparation for DO responsibilities.
• Support the annual retention goals of the Company.
• Develop and implement a comprehensive and complete onboarding schedule for newly hired EDs.
• Proactively reach out to enrolled families to gather feedback and give support as needed.
• Implement family and staff surveys and follow up on results and action plans.

• Plan and conduct monthly ED and AD meetings for each team, respectively.
• Create and work with all departments to gather info for weekly updates to EDs.
• Attend training sessions, workshops, and seminars to expand the knowledge base and provide improved practices for the organization.
• Project a positive image and a neat, professional appearance – at a higher standard than other staff.
• Communicate school incidents and non-compliances immediately to the Executive Team, accompanied by a plan of action and needs from different departments.
• Proactively pursue the professional development of every staff member, ensuring staff attend at meet the state requirement of training and development.
• Develop positive relationships and foster team-building across centers and employees.
• Sit in parent and staff one-on-one meetings.
• Provides adequate structure, feedback, and direction to subordinates.

• Stand and move with ease for up to 70% of the day.
• Be able to sit for periods to perform computer work as needed.
• Ability to lift up to 30 pounds.

• Bachelor's Degree in Early Education or related field, Master's Degree preferred.
• Must be Director certified according to State Regulations.
• Minimum five years of progressive leadership in organizations in continuous transformation.
• Exceptional interpersonal and verbal communication skills, especially in relationship-building and management.
• Team player with a flexible, collaborative approach and ability to advocate for others.
• Solid business acumen, management, analytical, and problem-thinking skills.
• Experience managing multi-unit operations.
• Ability and willingness to work a flexible Full-Time schedule that may include weekends and nights as needed.

• Up to 75% discount on your child's tuition.
• Generous paid time off.
• Comprehensive benefits package, including health, dental, vision, and pet insurance.
• Free subscription to First Stop Health for 24/7 access to virtual doctors.
• 401(k) plan with company match (eligibility starts after 60 days of employment).
• Opportunities for career advancement and ongoing coaching, including a dedicated Child Conference.
• Employee referral program available.
• #LI-Onsite
• #INDHP

Little Sprouts LLC is a subsidiary of Babilou Family, a global network of 1,100 early education and child care centers. Little Sprouts LLC provides award-winning early education and child care across 39 New England schools. Through the experience and talents of nearly 900 early education professionals and in partnership with nearly 4,000 families, we are on a meaningful journey to create optimal learning spaces where children ages 0-5 can learn, grow, and thrive.

Our teams, whether at our home office or inside our schools, are change makers – they inspire, create, model, and most importantly make this a great place to work. At Little Sprouts, LLC we are consistently recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the diversity within the communities in which we operate. Our focus on equity and inclusion allows us to develop a broader scope of ideas and approaches, offering a collaborative and dynamic educational experience for the youngest members of society.