Account Manager, Publisher Partnerships

As an Account Manager at LoopMe, your main responsibilities include managing a Publisher portfolio, overseeing client communication, account setup, and troubleshooting issues. You will also identify growth opportunities for clients and work closely with technical teams to onboard and optimize accounts, ensuring you drive value and satisfaction for our partners.

To apply for the Account Manager position at LoopMe, candidates should have previous experience in account management or operations roles, ideally in the AdTech sector. Familiarity with SDK clients and a solid understanding of the programmatic landscape are essential, along with excellent analytical skills and the ability to present data compellingly.

LoopMe actively supports employee growth by offering various training and career development opportunities. As an Account Manager, you'll receive tailored training focusing on enhancing your skills in managing client relationships, improving your analytical abilities, and staying updated with industry trends to support your career advancement.

At LoopMe, you can expect a hybrid working environment that encourages flexibility. You will spend three days a week in our Farringdon office while working remotely for the remaining days. This setup fosters collaboration with your team, while also allowing you the comfort of home-based work.

LoopMe offers a competitive range of benefits for its Account Managers, including bonuses, 25 days of annual leave plus bank holidays, one month of work-from-anywhere flexibility, an annual Wellness Day, and a health plan cover for various needs. Additionally, employees have access to mental health support through the Thrive app.

To grow a Publisher's account at LoopMe, I would first analyze the existing data to identify key performance indicators and potential growth areas. Then, I would set specific goals with the publisher and develop tailored strategies that address their unique needs, providing continuous support and optimization of their campaigns.

In handling conflicts with clients, my approach is to actively listen to their concerns and understand their perspective. I strive to remain calm and composed, discussing the issues directly and focusing on finding a solution that aligns with their goals while keeping the company's interests in mind.

In a previous role, I successfully implemented a new onboarding process for a major client that reduced setup times by 40%. By streamlining the communication process between the client and our technical team, we enhanced efficiency and improved customer satisfaction, leading to increased opportunities for upselling.

My experience with programmatic advertising includes working directly with SDK clients to optimize their ad placements and ensuring they achieve the best possible outcomes. I have managed budgets, analyzed campaign performance data, and made strategic adjustments to maximize ROI.

To prepare for a QBR, I would compile all relevant data showcasing the partner's performance, including key metrics and any significant trends. I would also create a presentation that highlights successes and areas for improvement, along with actionable recommendations designed to ensure sustained growth.

I am excited about the opportunity to work at LoopMe because of its innovative approach to brand advertising. I admire how LoopMe places consumers at the heart of its campaigns and values data-driven decisions. I believe my skills in account management and passion for enhancing client relationships will contribute positively to the team.

To stay updated, I regularly read industry publications, attend webinars, and participate in networking events to connect with industry leaders. Additionally, I follow influential voices in AdTech on social media and engage in online forums to share insights and learn from peers.

In my previous role, I identified that our reporting process was taking excessive time and leading to delays. I proposed a new standardized template for reporting that streamlined the process and ensured all necessary data was captured efficiently. This change reduced our reporting time by 50% and improved overall accuracy.

Effective client communication is key, and I prioritize clarity and transparency. I schedule regular check-ins and updates, utilize collaborative tools for real-time communication, and always encourage open dialogue to ensure clients feel heard and valued. I also tailor my communication style to suit each client’s preferences.

When measuring a campaign's success, I consider metrics such as return on investment (ROI), engagement rates, click-through rates, and overall brand awareness. Each campaign's goals may differ, so I ensure to align these metrics with our defined objectives to gauge true performance effectively.