Job details

Customer Service Representative (On-Site)

Customer Service Representative

Mad City Windows and Baths: Kickstart Your Career!

Location: Madison, WI (On-Site Position)

Earning Potential: Up to $80,000+ in the first year

At Mad City Windows and Baths (division of Renuity), we are a unified team dedicated to excellence. As one of the fastest-growing remodeling companies in the USA, we take pride in our ability to enhance homes across 10+ states. Our 50+ years of experience reflect our unwavering commitment to homeowners throughout the Midwest. We're seeking individuals who resonate with our dedication, passion, and drive. If you're looking to make a meaningful impact, make a rewarding income, and grow your career in a supportive, fun, and result-driven environment, Mad City Windows and Baths is the place for you. Join us, and let's achieve great things together!

We Offer:

Attractive Compensation: Competitive base hourly with uncapped commissions and bonuses.
Full-time Benefits: multiple insurance options, PTO, 401K, EAP, work-life balance.
Professional Development: Extensive sales training for career advancement.

Joining Mad City Means:

Becoming Part of a Supportive Team: When you join us, you're stepping into a role where support and nurturing of professional growth are paramount.
Making a Real Impact: Your work will directly improve the lives of families and communities, enhancing the beauty and functionality of homes.
Career Advancement Opportunities: With our upcoming training class, we're committed to setting you up for success. We offer growth opportunities for our team members to excel and advance in their careers.
Earn a rewarding income: We know we cannot do what we do without our people and that is why we have done lots of research to put our performers ahead of the market competition and earn what they are worth!

Key Responsibilities:

Engage Leads Effectively: Work with a robust pipeline of pre-generated leads for impactful sales.
Maximize Earnings: Earn unlimited bonuses through successful appointment setting that boosts both team performance and your income.
Master Lead Management: Oversee leads from initial contact to final sale, driving key sales and productivity goals.
Inside Sales Representative: Act as a critical bridge between potential customers and our team, influencing customer decisions and journeys.
Engage Customers Across Channels: Handle both inbound and outbound communication, expertly coordinating free in-home consultations.
Product and Service Advocate: Represent our offerings with enthusiasm and expertise, providing top-notch service to new and existing clients.

What We Need from You:

Strong communicators with a customer-centric mindset.
Eagerness to learn and thrive in a fast-paced environment.
No prior experience required, just a passion for sales and customer service.

Who we are:

Community-Centric: We're deeply integrated into the communities we serve. Understanding the unique challenges of the Midwestern climate, we excel in bringing our customers' visions to life with superior results.
Recognition and Pride: Our title as Wisconsin's #1 remodeler for several years and the Angie’s List “Super Service Award” in 2020 underscore our commitment to excellence and community trust.
Fun, Collaborative, and Results-Driven: Our dynamic and engaging work environment is grounded in fun and collaboration. We believe in delivering exceptional results through teamwork and a shared vision.
Passionate and Dedicated: Each of us represents Mad City. Our team is known for its passion, motivation, and loyalty, dedicated to exceeding our customers' expectations and building lasting relationships.

Hours of operation are 7am-9pm, 7 days a week - schedules are assigned based on business needs.

Individuals with experience in the following areas are encouraged to apply:

Phone Sales
Administrative Assistant
Retail Management
Restaurant Management
Dispatching
Call Center
Insurance Sales
Appointment Setting
Executive Assistant

We can't wait for you to join us!

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com.

If you have a question regarding your application, please contact TA@renuityhome.com

To access Renuity's Privacy Policy, please click here: Privacy Policy

Average salary estimate

$80000 / YEARLY (est.)

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$80000K

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What You Should Know About Customer Service Representative (On-Site), Mad City Windows & Baths

Are you ready to take the first step in your rewarding career as a Customer Service Representative with Mad City Windows and Baths? Located in the heart of Madison, WI, this on-site position offers an exciting opportunity to join one of the fastest-growing remodeling companies in the USA. With over 50 years of experience, our team is driven by a passion for excellence and customer satisfaction. As a Customer Service Representative, you'll have the chance to connect with potential customers, engage leads, and maximize your earnings with uncapped commissions and bonuses. But it’s not just about the financial rewards – we believe in your professional growth and offer extensive training to set you up for success. This is an environment where you’ll truly make an impact on families and communities, enhancing homes across the Midwest. Whether you're a seasoned sales pro or new to the field, if you have a customer-centric mindset and a desire to learn, we want you on our team! Join Mad City Windows and Baths, and let's achieve great things together while enjoying a supportive, fun, and collaborative workplace culture.

Frequently Asked Questions (FAQs) for Customer Service Representative (On-Site) Role at Mad City Windows & Baths

What are the responsibilities of a Customer Service Representative at Mad City Windows and Baths?

As a Customer Service Representative at Mad City Windows and Baths, you will engage with a robust pipeline of pre-generated leads, manage leads through the sales process, coordinate discussions about our products and services, and set appointments for consultations. You will play a crucial role in ensuring excellent customer experiences and driving sales performance.