As a Business Systems Analyst, you'll play a key role in ensuring seamless delivery of changes, collaborate with the team to devise programs, define test and implementation plans, and deliver high-quality software solutions that meet client requirements. You will work on both new and existing client projects, driving efficiency and client satisfaction in a fast-paced environment.
Company Profile:
Our client is a publicly listed European company, renowned for its cutting-edge payment processing software used by major banks, payment service providers, and financial institutions worldwide. Established in 1988, they specialize in developing highly scalable, reliable, and flexible card payment processing solutions, offering an industry-leading end-to-end platform for Card Issuing, Card Acquiring, and ATM Services. Their solutions support all aspects of authorization, message switching, transaction routing, merchant acquiring, and card issuing, with multi-currency facilities covering 121 currencies for cross-border clearing and settlement.
With offices in Germany, Malta, Jordan, the USA, and the Philippines, the company's system is trusted by over a hundred banks and financial institutions, processing more than 7 million transactions per hour. As they continue to expand, our client is seeking a highly motivated and driven Business Systems Analyst to join their dynamic team, working closely with both local and international teams.
This is an exciting career opportunity for someone eager to work on innovative development projects within a vibrant, supportive, and welcoming environment. It’s the perfect move for those seeking excellence, continuous growth, and professional development in business delivery.
Duties and Responsibilities:
•Assist in managing client delivery and release schedules for projects, changes, service requests and mandatory releases as per clients’ SLAs
•Review client requirements analysis and high-level Test Cases in order to prepare functional and regression test cases and viable acceptance criteria
•Ability to work under pressure to agreed SLAs whilst maintaining acceptable quality standards
•Identify any flaws in the gap analysis and revert back to Change Management or Project Definition teams during testing phase
•Act as a central point of contact (via e-mail, teleconferencing and on-site workshops) for the delivery of specific changes worked on
•Liaise with Project Definition, Change Management and Technical teams to ensure compliance with the client business requirements and agreed specifications
•Configure the software systems developed by the company according to requirements documented by the Project Definition or Change Management teams
•Perform release coordination, documentation, version control and regression testing
•Provide knowledge transfer to Support Teams or any other team as required as part of the delivery hand-over
•Deliver release to clients and provide support during implementation
•Participate in onsite support or training as per clients’ request
•Provide 2nd line support for clients and the company’s support teams in line with applicable SLAs
•Participate in the 24x7 shift to provide client support
Must-have Skills / Qualification:
•Proven experience of at least 2 years as a Business Analyst
•Good knowledge or working experience in the payments, financial or FinTech industry
•Familiarity with standards associated with IT practice nationally and internationally
•Ability to facilitate remote and face-to-face client meetings
•Excellent verbal and written communication skills, with the ability to effectively collaborate with both technical and non-technical stakeholders
Advantageous Skills:
•Bachelor’s Degree in Information Technology, Computer Science, Business or related
•Proficiency in SQL
•Experience with APIs
•Proficiency in testing methodologies and test case execution
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As a Business Systems Analyst at our client, a leading player in the payment processing sector, you'll have the chance to make a substantial impact on a global scale. With their innovative solutions being utilized by major banks and financial institutions, your role is pivotal in ensuring the seamless adaptation of software changes that cater to client demands. You’ll collaborate with a dynamic team to develop tailored programs, define testing protocols, and implement high-quality software that aligns with client requirements. Your work won't just be confined to new projects; you will be actively involved in enhancing existing client solutions, striving to drive efficiency and optimize customer satisfaction. Balancing multiple tasks in a fast-paced environment is part of the excitement, as you'll engage with both local and international teams. If you thrive on delivering excellence and contributing to groundbreaking projects, this is the opportunity for you. With a commitment to professional growth and development, this position not only promises a rewarding career path but also invites you to be part of an inclusive and vibrant workspace. Join a firm where your contributions matter, and together we can shape the future of payment processing for countless institutions worldwide.
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