We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.
Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a diverse and inclusive company with a global, remote team. We have been named one of YC’s Top Companies for two years running, and have grown 25x across all key metrics in the last 18 months. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about the culture at Clipboard Health, take a look at our culture hub here.
The goal of the Marketplace Operations Specialist is to be a bastion of knowledge and critical reasoning that the Marketplace Operations agents can rely on to ensure we meet our team success metrics and their agent KPIs. The Marketplace Operations Specialist uses exceptional judgment and noticing to make decisions on difficult cases and can explain their reasoning in a clear manner so that everyone in the team can learn from this. This role sits within our Customer Operations team and reports to the Head of Customer Operations.
System Requirements (Equipment not provided - NO CHROMEBOOKS, NO LINUX OS)
This is a fully remote position. We operate 24/7 and work on a rotating roster. You must be OK to work weekends on any shift
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