Inside Sales Representative

As an Inside Sales Representative, or Client Advisor, at MASA, your main responsibilities include engaging with qualified leads provided by our marketing team, advising prospective clients on suitable medical transportation plans, assisting them in making informed decisions, and efficiently closing sales in a one-call process. You will also handle payment information and ensure that every client feels valued and understood.

While having previous sales experience, especially in insurance or health care, is preferred, it is not mandatory to apply for the Inside Sales Representative position at MASA. Core skills such as being ambitious, outgoing, articulate, and adaptable are much more important. Additionally, having a 2-20 Resident General Lines License or Accident & Health License is a plus, but we welcome all those eager to learn and grow.

At MASA, the training process for new Inside Sales Representatives is extensive and designed to ensure you hit the ground running. You will receive comprehensive training that covers product knowledge, sales techniques, and customer service excellence. This thorough onboarding experience prepares you to excel in your role as a Client Advisor and develop your sales skills quickly.

The compensation structure for an Inside Sales Representative at MASA includes an hourly wage along with uncapped commissions and bonuses. This plan is designed to reward success, with annual earnings totaling between $60,000 and $100,000+, depending on your performance. We truly believe in compensating our team members for their hard work and dedication.

As an Inside Sales Representative at MASA, you can expect a range of comprehensive benefits. These include affordable medical, dental, and vision insurance, employer-paid life insurance, and generous paid time off, in addition to a 401(k) retirement savings plan with company matching. We also offer additional perks like business casual attire, complimentary snacks, and fresh fruit in the office.

To build rapport effectively, focus on being genuinely interested in the client's needs and concerns. Ask open-ended questions, listen actively, and respond thoughtfully. Demonstrating empathy and a willingness to help fosters trust and strengthens the client relationship.

My sales process involves three key steps: researching the client’s background, preparing relevant solutions based on their needs, and engaging in a conversational approach to guide them toward a decision. This personalized attention helps clients feel valued and leads to successful conversions.

Essential qualities include ambition, effective communication skills, resilience, and a strong team orientation. MasA values those who can adapt and persist in the face of objections while maintaining a positive demeanor, ensuring client satisfaction remains the focus.

When handling objections, I first listen carefully to understand the client's concerns. Responding with empathy, I address their fears and present relevant solutions. I maintain a polite persistence, ensuring the client knows that I am there to help without coming across as overly pushy.

In a previous sales role, I faced challenges with lead generation. To overcome this, I implemented a strategy to enhance follow-ups and engaged with clients more meaningfully. This resulted in a significant increase in conversion rates and built my confidence in approaching potential clients.

I prioritize tasks by assessing urgency and impact. I handle high-priority leads first and then align my tasks for follow-ups or outreach. This structured approach allows me to maximize productivity while maintaining quality communication with potential clients.

Teamwork is crucial for success as an Inside Sales Representative. Collaborating with colleagues allows for sharing best practices, gaining new perspectives, and supporting one another in achieving sales goals. I believe that a strong team environment enhances individual performance and leads to greater overall success.

Knowing that my efforts lead to significant positive impacts on clients and their families motivates me tremendously. Additionally, achieving personal sales goals and contributing to the company's mission of providing peace of mind keeps me passionate and driven.

I stay informed about industry trends through regular training, webinars, and reading industry-related articles and reports. Keeping updated on product knowledge is also essential, and I actively engage with internal resources to understand product updates and use that knowledge to better serve clients.

I want to work at MASA because of its strong mission to provide peace of mind through medical transportation solutions. The positive company culture, emphasis on teamwork, and commitment to employee growth resonate with my values, and I’m excited about the opportunity to make meaningful contributions to clients' lives.