Business Analyst (Remote)

The Business Analyst at Masabi is responsible for collaborating with customers and internal stakeholders to gather insights on platform usage. This role involves translating business needs into well-structured user stories, contributing to feature design discussions, and ensuring that the requirements align with user experience and business objectives. The Analyst supports the development process by refining requirements and facilitating workshops, ultimately improving the mobile ticketing experience.

While a previous experience as a Business Analyst or in a similar role within a software or product-led environment is preferred, it is not strictly required. Candidates should demonstrate an ability to turn business challenges into user-centric requirements and have strong skills in communication and collaboration. Familiarity with Agile delivery practices is beneficial, and qualifications such as BCS or IIBA can enhance your application.

The Business Analyst at Masabi plays a crucial role throughout the development lifecycle by clarifying project goals, refining and documenting requirements, and ensuring integration feasibility. This individual collaborates with Product Managers and Engineers to build confidence in the development process and support enhancements that directly impact user satisfaction.

Business Analysts at Masabi should be comfortable working with SDKs, APIs, and be skilled in gathering insights through various methods such as workshops and journey mapping. Having familiarity with user experience design tools and Agile methodologies will enable the Analyst to contribute effectively in a fast-paced development environment.

At Masabi, we pride ourselves on fostering a collaborative and inclusive culture where everyone can thrive. Business Analysts are encouraged to bring their authentic selves to work, and the company values learning and innovation. There is a strong emphasis on teamwork, open communication, and social responsibility, creating an empowering atmosphere that prioritizes both personal and professional growth.

Focus on your previous roles related to business analysis and highlight specific projects where you gathered insights, developed user stories, or directly influenced product features. Speak about your familiarity with methodologies and tools you used, and how these experiences prepared you for the role at Masabi.

Explain your step-by-step approach in conducting interviews, surveys, or workshops with stakeholders. Emphasize the importance of understanding their needs and translating those needs into clear documentation that guides the development team.

Share a specific example where a complex issue was simplified by your analysis and recommendations. Discuss how you worked with various teams to create a solution that benefited users, tailoring your story to show your problem-solving skills.

Mention the tools you are familiar with, such as JIRA, Confluence, or Trello, and explain how you have used them in previous projects to document features, track progress, and communicate with team members effectively.

Discuss your method for assessing tasks based on user impact, stakeholder feedback, and business objectives. Use an example where your prioritization led to improved outcomes for a project.

Share your experience with Agile methodologies and how this influences your way of working. Explain how Agile principles help in maintaining flexibility and responsiveness in your role as a Business Analyst.

Highlight your skills in translating technical jargon into understandable terms. Provide examples of effective strategies you’ve used to facilitate discussions and foster collaboration between diverse team members.

Reflect on what aspects of being a Business Analyst motivate you—perhaps it's the challenge of solving complex problems, collaborating with various teams, or witnessing the impact of your work on user experiences. Tailor your response to demonstrate a passion for the role and how it aligns with Masabi's mission.

Discuss your approach to conflict resolution, such as facilitating discussions to understand each perspective and working collaboratively to find a compromise that satisfies the most critical needs while aligning with project goals.

Mention essential skills such as analytical thinking, strong communication, teamwork, and attention to detail. Provide brief examples of how these skills have helped you succeed in past roles.