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Director, Issuer Sales, North America - Ethoca

Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and SummaryDirector, Issuer Sales, North America - EthocaOverview:About EthocaAt Ethoca, you can join a team of top business and technology innovators who are transforming the industry. We are changing the payments landscape and reinventing the way global merchants and issuers collaborate, through real-time data exchange, to create efficiencies and elevate consumer experiences. Our relentless customer focus is what makes us a multi award-winning business.We believe that when people come together, it unlocks potential. Our collaborative environment enables our teams to deliver and develop solutions that provide safety, security, and convenience for our customers.Ethoca is a place where risk-takers thrive, change makers excel, and innovators shape a better tomorrow. Innovation requires taking thoughtful risks and moving with speed and agility, so that's what we do. We invite our employees to bring their hearts, minds, and whole selves to work every day to push boundaries and dream up new possibilities!Ethoca, a Mastercard Company, is looking for a Director, Issuer Sales, North America. This position will be based in the US.ROLE:• Ethoca is viewed as an extremely successful "Gold Standard" Mastercard acquisition / integration. To support our continued scaling, growth and success, we are seeking an experienced Business Development or Sales Leader for North America.• Accountable for regional outreach to financial institutions and fintechs to broaden market penetration of Ethoca solutions.• Works closely with Mastercard regional account teams, cyber and intelligence sales, and with Ethoca central Product & Technology teams to deliver results across North America.• Responsible for identifying business opportunities, achieving sales objectives, and growing revenue.• A successful candidate in this role will:oUtilize a consultative sales approach and maintain flexibility to adapt solutions and offerings that fit the technical and business buyer's needs to create a long-term trusted relationship.oOperate collaboratively within a matrixed organization, leveraging the full breadth of Mastercard's account relationship model.RESPONSIBILITIES:• In alignment with Mastercard account and business development teams, drive sales to issuers, financial management software companies, and fintech entities acting in a manner like card issuing banks.• Navigate financial organizations to successfully gain adoption of an idea/concept.• Serve as an ambassador for Ethoca at industry tradeshows and networking events, positioning Mastercard as a business partner, thought leader, and trusted advisor.• Monitor competitor activity, regulatory framework, and proactively approach external stakeholders.• Reporting to Ethoca VP, Issuer Sales, North America, the successful candidate will work closely with both the Ethoca and Mastercard teams to sell Ethoca's innovative award-winning solutions.• Location is flexible. Able to travel to support business needs (post pandemic) likely to be important again in the future.EXPERIENCE:• Several years' experience commercializing recurring fee SaaS contracts with Financial Institutions (Issuers) - preferably with a strong technical understanding of Digital Banking channels.• Thorough understanding of fintechs, digital disruption and end consumer payment or personal financial management tools.• Working in a start-up environment/an entrepreneurial culture.• Driving complex initiatives and/or leading customer accounts, relationships, and large cross-functional projects.• Ability to drive results, accelerate deals / implementations, in a collaborative manner.Base Salary Range: $160,000 - $190,000Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:• Abide by Mastercard's security policies and practices;• Ensure the confidentiality and integrity of the information being accessed;• Report any suspected information security violation or breach, and• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.
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What You Should Know About Director, Issuer Sales, North America - Ethoca, Mastercard

Are you ready to step into a transformative role as the Director of Issuer Sales, North America at Ethoca in Chicago? This is an incredible opportunity where you’ll join a dynamic team that's changing the way global merchants and issuers collaborate. At Ethoca, we're not just focused on payments; we're focused on creating efficiencies and enhancing consumer experiences through real-time data exchange. As the Director, you will be a key player in scaling our efforts to broaden market penetration of Ethoca's innovative solutions. Utilizing a consultative sales approach, you'll work closely with Mastercard's regional account teams and engage with financial institutions and fintech companies to cultivate trusted relationships. Your responsibilities include driving sales, identifying new business opportunities, and contributing to our mission of providing top-notch digital payments solutions. Your adaptability and collaborative spirit will shine as you navigate the complex financial landscape and advocate for our game-changing services at industry events. If you love working in a fast-paced environment where innovation thrives and risks are connected to rewards, then Ethoca, a part of Mastercard, is the perfect place for you to unleash your potential and grow your career. Let’s reshape the future of payments together, empowering people and businesses across North America.

Frequently Asked Questions (FAQs) for Director, Issuer Sales, North America - Ethoca Role at Mastercard
What are the key responsibilities of the Director, Issuer Sales, North America at Ethoca?

The Director, Issuer Sales, North America at Ethoca is responsible for driving sales initiatives, engaging financial institutions and fintechs, and fostering collaboration with Mastercard's account teams. This role entails identifying business opportunities, achieving sales objectives, and promoting Ethoca's innovative solutions throughout North America. The position plays a vital role in ensuring market penetration and the overall success of Ethoca's offerings.

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What qualifications do you need for the Director, Issuer Sales role at Ethoca?

To qualify for the Director, Issuer Sales position at Ethoca, candidates should have several years of experience using a consultative sales approach to commercialize SaaS contracts with financial institutions, particularly those related to digital banking. A deep understanding of fintech, digital disruption, and payment technologies is essential. Experience in a startup environment underscoring entrepreneurial spirit is also advantageous.

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What makes Ethoca a unique place to work as the Director, Issuer Sales?

Ethoca stands out as an innovative leader in the payment solutions landscape, offering a collaborative culture where risk-takers and innovators thrive. As part of Mastercard, you will benefit from a dynamic work environment that prioritizes customer focus, driving creative solutions and ensuring simplicity and security in transactions. This role not only provides an opportunity for professional growth but also enables you to make a tangible impact in the financial technology industry.

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How does the Director, Issuer Sales contribute to Ethoca's growth?

The Director, Issuer Sales is instrumental in Ethoca's growth by spearheading initiatives that expand market access and develop strategic partnerships with key industry players. By tapping into the vast network of Mastercard and leveraging real-time data exchange, you will enhance the consumer payment experience and provide unparalleled solutions to financial institutions and fintechs across North America.

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What type of salary and benefits can one expect in the Director, Issuer Sales position at Ethoca?

The Director, Issuer Sales position at Ethoca offers a competitive base salary range of $160,000 to $190,000, complemented by potential annual bonuses or commissions. In addition to financial compensation, the benefits package includes comprehensive health insurance, paid leave options, a 401k with company matching, tuition reimbursement, and various wellness programs. Ethoca's commitment to inclusivity ensures a supportive working environment for all employees.

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Common Interview Questions for Director, Issuer Sales, North America - Ethoca
How would you approach building relationships with financial institutions as the Director, Issuer Sales?

Building relationships involves a consultative approach, actively listening to the needs of financial institutions, and tailoring solutions accordingly. Emphasize the importance of trust and long-term partnerships, and highlight any previous experience establishing successful accounts.

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Can you explain how you would utilize data analytics in your sales strategy?

In this role, leveraging data analytics allows you to identify trends, understand client behavior, and optimize sales approaches. Be prepared to discuss specific tools you’ve used in the past to analyze market opportunities and inform strategy.

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What strategies would you implement to enhance Ethoca’s market penetration?

Strategies may include conducting market research to identify potential clients, attending industry events to network, and leveraging existing relationships within Mastercard's frameworks to introduce Ethoca's solutions effectively. Discuss your past successes in executing similar strategies.

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How do you handle competition in the financial technology space?

Navigating competition requires a deep understanding of both your product and the competitor landscape. Discuss how you’ve analyzed competitors’ strengths and weaknesses and adjusted your sales tactics to remain competitive and meet customer needs.

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Describe an experience where you had to lead a complex sales initiative.

Share a specific example of a complex sales initiative, focusing on the steps you took to coordinate teams, overcome obstacles, and achieve successful outcomes. Highlight skills such as leadership, communication, and strategic planning.

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What methods do you use to stay updated on industry trends?

Mention various resources such as industry publications, networking events, webinars, and membership in professional organizations. Emphasize your commitment to continuous learning and adaptation in the fast-evolving fintech landscape.

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How would you represent Ethoca at industry trade shows?

Representing Ethoca effectively entails understanding our core values, showcasing product benefits, engaging meaningfully with potential clients, and demonstrating thought leadership. Share any previous experiences where you've positively impacted brand perception at events.

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Discuss a time when you had to adapt your strategy based on client feedback.

Provide an example that illustrates your ability to be responsive to client needs. Highlight your iterative process of gathering feedback, making strategic adjustments, and achieving successful outcomes, thereby enhancing client relationships.

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How do you promote teamwork within a cross-functional environment?

Emphasize the critical importance of open communication, shared objectives, and respect for diverse perspectives. Share practical examples of how collaboration has led to successful outcomes in your past roles.

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What do you consider the most critical aspect of the Director, Issuer Sales role?

The most critical aspect is the ability to build and maintain strong relationships with financial institutions and fintechs while driving revenue growth. Your answer should reflect your understanding of the balance between strategic sales and customer relationship management.

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We believe in connecting everyone to Priceless possibilities. We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.

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Badge Diversity ChampionBadge Future MakerBadge Global CitizenBadge Office VibesBadge Work&Life BalanceBadge Rapid Growth
CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
FUNDING
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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
November 30, 2024

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