PSH Administrator

As a PSH Administrator at MBI Health Services, your main responsibilities will include overseeing administrative components of our Permanent Supportive Housing program, tracking staff trainings, managing Medicaid billing data, and ensuring compliance with contract deliverables. You'll also develop efficient data tracking systems and represent the program at DHS meetings, sharing important operational and outcome data.

To apply for the PSH Administrator position at MBI Health Services, you need to hold a Master’s Degree in a business-related field or have significant experience in Business Management. Additionally, a Licensed Professional Counselor (LPC) or a Licensed Independent Clinical Social Worker (LICSW) is required, along with strong skills in data management and preferably experience with Medicaid Billing.

While experience in Medicaid Billing is preferred for the PSH Administrator position at MBI Health Services, it is not strictly required. However, having a solid understanding of Medicaid billing processes will certainly be beneficial in managing the Medicaid billing data crucial for our programs.

Essential skills for the PSH Administrator role at MBI Health Services include strong data management and reporting skills, effective communication, teamwork, and the ability to multitask in a fast-paced environment. You should also have a proactive approach and the ability to work independently, especially under pressure to meet deadlines.

The onboarding process for a PSH Administrator at MBI Health Services includes a comprehensive orientation to our programs and services, training on our data management systems, and familiarization with compliance requirements. You will also be paired with a mentor to guide you through your initial weeks, ensuring you are well-supported as you transition into your new role.

To ensure compliance with contract deliverables, I would first familiarize myself with all contractual requirements and KPIs. I would implement a regular monitoring system to track compliance and address any areas needing attention. Regular communication with the team and stakeholders is crucial to uphold accountability.

In my previous job, I developed a comprehensive data tracking system that integrated multiple data sets. This allowed my team to monitor real-time access to participant data and billing status, improving our response times by 30%. Utilizing analytical tools helped in generating insightful reports for stakeholders.

When faced with tight deadlines, I prioritize tasks based on urgency and impact. In one instance, I managed a last-minute reporting request by reallocating responsibilities within my team and utilizing project management software to keep everyone aligned. This proactive approach ensured timely delivery without compromising quality.

Handling conflict requires empathy and effective communication. I would create an open forum for discussion, allowing team members to express their concerns. My goal would be to mediate effectively, finding common ground and ensuring that everyone feels heard and valued while working toward a resolution.

For staff training, I would implement a structured onboarding program followed by continuous professional development opportunities. This might include workshops, training sessions on compliance changes, and providing access to relevant resources. Regular feedback loops would also ensure that training is effective.

I stay updated with changes in Medicaid regulations by subscribing to relevant newsletters, attending industry conferences, and participating in professional organizations. Networking with peers in the field also provides valuable insights into best practices and upcoming changes that may affect our operations.

Data analysis has been central to my previous roles, as it informs decision-making processes. I used data analysis to track program performance, manage budget constraints, and identify areas for improvement, which directly impacts the quality of services provided.

I am inspired by MBI Health Services' commitment to community impact and empowering individuals. The PSH Administrator role aligns perfectly with my skills in data management and my passion for delivering quality support to those in need, making it an exciting opportunity for me.

In a busy work environment, I prioritize tasks by assessing their urgency and impact. I utilize project management tools to help organize my to-do list effectively, allowing for visual tracking of progress and ensuring that critical deadlines are met while remaining flexible for unexpected issues.

My experience in creating policies and procedures stems from recognizing the need for clear guidelines to enhance operational efficiency. I believe well-documented policies ensure consistency, adhere to regulations, and provide a framework that supports the team, ultimately leading to better outcomes for our clients.