Senior Lead, Experience Design

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

The McDonalds Global Experience Design team is a key part of the Customer Experience team (MCX), which provides user-centered experiences that deliver a cohesive and meaningful experience for customers and restaurant team members around the world. We are seeking an emerging design leader to join our Experience Design team for products used by our crew that power our restaurants and kitchens. The position requires demonstrable expertise in solutions with strong design work, design sensibility, and articulate storytelling. This is a hands-on role focused on both product discovery and design deliverables. The position involves participating in the entire design lifecycle – such as conducting user research, translating research data into actionable user flows, customer journey mapping, service blueprints, wireframes, signal testing, and high-fidelity designs. The ideal candidate will be comfortable with ambiguity, passionate about design, and able to take initiative with minimal direction.

Responsibilities:

Your attention to detail is renowned, your design skills impeccable, and you love putting structure around difficult problems. You thrive on being hands-on and immersive. You look for opportunities to improve the way things work.

· You will ensure there is fierce user focus throughout the entire product lifecycle process.

· Your design solutions are user-centric while also meeting business goals.

· You champion ongoing improvements by considering market analysis, customer feedback, metrics, and usability findings.

· You will partner closely with product management and engineering teams to drive innovation and push the boundaries of what’s possible.

· You actively drive the design review cycle and close on design requirements.

· You effectively lead collaboration across teams; not just gathering business requirements but support in defining them.

· You have experience applying Accessibility best practices (WCAG)

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $149,260 - $190,310 per year 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

· 8+ years of experience in user centered experience design.

· Experience working with or conducting your own research, presenting results, and acting on the analysis.

· Bachelor's degree in design, human-computer interaction (HCI), or equivalent professional experience.

Preferred Qualifications:

· You have a strong portfolio that demonstrates creative design thinking with a deep understanding of Human Centered Design.

· You are a design thinker who looks holistically for solutions that span the entire user journey.

· You understand and can speak to the importance of having familiarity with technical considerations needed across the various platforms we’re designing for.

· You have excellent communication, presentation, and persuasion skills. You’ve demonstrated success in building buy-in for an innovative and bold strategic vision.

· You’ve demonstrated the ability to deliver designs and services at a global scale.

· You are passionate and knowledgeable about new and emerging design trends.

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.