Portuguese Speaking Customer Support for Luxury & High-End Brand Retail Departme - job 2 of 2
Mercier Consultancy is seeking an enthusiastic Portuguese Speaking Customer Support Representative for our Luxury & High-End Brand Retail Department for one of our clients! In this exclusive Entry Level role, you will provide exceptional service to our discerning Portuguese-speaking clients who are seeking assistance with their premium retail experiences. Your expertise and attention to detail will ensure that every customer interaction is memorable and aligned with the luxury values of our brand partners.
This position is ideal for individuals who are passionate about luxury retail and have a strong commitment to providing top-tier customer service. If you thrive in a dynamic environment and enjoy creating delightful experiences, we would love to hear from you!
Responsibilities
- Respond to customer inquiries in Portuguese via phone, email, and chat
- Assist clients with questions regarding high-end products, orders, and services
- Document customer interactions and feedback accurately in our system
- Collaborate with internal teams to resolve customer issues and inquiries
- Provide expert knowledge on luxury products and brand offerings
- Gather feedback to enhance service delivery and customer satisfaction
- Participate in ongoing training related to luxury retail trends and offerings
- Fluency in Portuguese and English, both written and verbal
- Prior experience in customer support, especially within the luxury retail industry
- Outstanding communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- A proven track record of delivering exceptional customer experiences
- Ability to manage multiple inquiries and tasks in a fast-paced environment
- Familiarity with luxury brands and high-end retail practices
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package ( Flight, Transfer and Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Free Greek Course
- More Benefits and Discounts
- And More...
Average salary estimate
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