Part-time Customer Experience Manager

As a Part-time Customer Experience Manager at The Michaels Companies, your main responsibilities will revolve around managing front-end operations and delivering exceptional customer service. You will lead omnichannel processes, train the customer experience team, execute safety programs, and uphold company policies ensuring compliance with laws and operational standards. Achieving sales KPIs and providing solutions to customer inquiries will be essential elements of your daily activities.

For the Part-time Customer Experience Manager position at The Michaels Companies, a background in retail management is preferred. Candidates should exhibit strong leadership skills, a passion for customer service, and the ability to effectively manage team dynamics. Familiarity with inventory processes and safety protocols will also benefit the candidate seeking to excel in this role.

At The Michaels Companies, we prioritize the development of our team members, including Part-time Customer Experience Managers. You will receive comprehensive training to help you become proficient in your role, alongside ongoing coaching and feedback from your superiors. We promote a culture of talent development and provide resources for self-improvement to aid in your career progression.

The work environment at The Michaels Companies is fast-paced, dynamic, and creative, reflecting our commitment to customer engagement and team collaboration. You will spend time on the sales floor interacting with customers, supporting team members, and ensuring store standards. The environment is generally climate-controlled, but certain tasks may require outdoor work or responsibilities in non-climate-controlled areas such as stockrooms.

The Michaels Companies offers several benefits for Part-time Customer Experience Managers, including competitive pay, flexible scheduling, health insurance options, tuition assistance, generous employee discounts, and more. We aim to support our team members’ well-being, ensuring you have access to the resources needed for personal and professional growth.

When discussing your experience in retail management, focus on specific roles where you've demonstrated leadership, managed teams, and achieved sales targets. Highlight any metrics or KPIs you've impacted positively and share examples of how you engaged with customers to enhance their experience.

To effectively answer this question, explain your approach to conflict resolution, such as remaining calm, listening actively to the customer’s concerns, and providing solutions that align with company policies. Share a specific example if possible to illustrate your conflict resolution skills.

Discuss your methods for training and developing team members, including hands-on coaching, regular feedback sessions, and recognizing achievements. Emphasize the importance of fostering a supportive and collaborative environment that helps team members reach their potential.

Explain the steps you take to ensure compliance with store policies, such as regular team meetings, training sessions, and clearly communicating expectations. Emphasize the importance of leading by example and holding yourself and team members accountable to company standards.

Share a specific example of a busy period when you successfully led a team, detailing how you prioritized tasks, communicated with team members, and ensured excellent customer service. Emphasize your leadership style and any strategies you employed to motivate your team in a high-pressure situation.

Discuss how you find motivation in your part-time role by focusing on your passion for customer service and creativity. Mention the importance of setting personal goals, engaging with colleagues, and contributing positively to the team culture to keep enthusiasm high.

Highlight qualities such as strong communication skills, empathy, problem-solving abilities, and leadership. Clarify how these attributes are essential for creating a positive customer experience and fostering an effective team dynamic.

Explain your time management strategies, such as prioritizing urgent tasks, delegating responsibilities to team members effectively, and maintaining a structured approach to handling multiple responsibilities. Sharing practical techniques can help demonstrate your readiness for the role.

Discuss your familiarity with inventory management processes, including tracking stock levels, conducting audits, and coordinating with team members to ensure proper stock handling. Mention any relevant software or methods you have experience with as well.

When answering this question, express your appreciation for Michaels as a creative destination and your enthusiasm for being part of a company that fuels creativity. Share personal experiences with the brand, and align your values with the company’s mission and culture.