Office Manager - East Portland

As the Office Manager at Mindful Support Services, you'll be responsible for leading and supervising the Provider Support Specialist Team, ensuring they deliver top-notch service to clients and providers. This includes coaching the team on customer interactions, managing staff performance, and fostering a collaborative work environment. You'll also act as an Account Manager for mental health providers, setting goals and tracking their success while mentoring them through various challenges.

To qualify for the Office Manager position at Mindful Support Services, you should ideally have a Bachelor’s degree or equivalent experience along with at least 2 years of fast-paced management experience in areas like healthcare, restaurants, or retail. Strong communication skills, a background in supervising and mentoring staff, and the ability to handle difficult conversations are crucial.

Absolutely! Mindful Support Services encourages applicants from diverse industries to apply for the Office Manager position. Whether you have experience in restaurant management, retail, or another field, your leadership skills and customer service expertise can bring valuable insights and innovation to our healthcare support environment.

Mindful Support Services offers a robust benefits package for the Office Manager role, including 75% coverage of Health, Dental, and Vision plans, a 401(k) savings plan with employer matching, 8 paid holidays, and 15 PTO days accrued in the first year. You will also have access to professional development opportunities and a supportive workplace that fosters growth.

At Mindful Support Services, we prioritize the professional growth of our employees, including the Office Manager. You'll have the chance to attend training, seminars, and workshops tailored to your role, as well as mentorship opportunities that help you develop new skills and advance your career within the organization.

In prioritizing tasks as an Office Manager, I typically assess the urgency and importance of each task. I focus on the needs of the team and clients while also considering long-term goals. Creating a daily or weekly agenda and adjusting as necessary helps me manage time effectively.

I have extensive experience managing and mentoring teams across various industries. I believe in fostering an inclusive environment, where every team member feels valued. By setting clear expectations and encouraging open communication, I help my team reach their full potential.

I approach difficult conversations with empathy and clarity. I focus on listening actively to understand the concerns of staff or clients and then articulate the situation calmly and respectfully, aiming to find a solution that works for everyone.

Success can be measured through both qualitative and quantitative metrics. Tracking key performance indicators such as customer feedback, team productivity, and achieving established goals provides a clear picture, along with regular check-ins for team morale and engagement.

I have worked with several CRM systems to track client interactions, manage workflows, and analyze data. I find that being organized within the CRM helps with accuracy and efficiency, ensuring that all team members are aligned with client needs.

I prioritize being approachable and available for my team. Regular check-ins and team meetings allow me to assess individual needs while managing priorities. I delegate tasks effectively to ensure that everyone has manageable workloads and support when needed.

My approach to training new staff is to create a structured onboarding process, combining hands-on training with clear documentation. I also encourage open dialogue, allowing new employees to ask questions and provide feedback about their training experiences for continuous improvement.

I engage with providers by scheduling regular check-ins and create effective communication channels. This involves understanding their individual goals and challenges and providing tailored support to enhance their practice and overall satisfaction.

Customer feedback is vital to my management style. I actively seek out input from clients, which allows me to identify areas for improvement and ensure that we provide exceptional service. I view feedback as a tool for growth that helps guide team training and development.

I would foster a culture of respect and collaboration by promoting open communication and celebrating team successes. Encouraging recognition of each other's contributions aligns with our company values and reinforces a positive environment where everyone feels responsible for our mission.