Business Operations Lead

A Business Operations Lead at Motive is responsible for developing and executing go-to-market strategies, leading cross-functional initiatives, creating analytical models, and championing operational efficiency. This role requires collaboration with various stakeholders to ensure alignment in executing major strategic projects aimed at driving growth.

Motive is looking for candidates with over 6 years of experience in banking, consulting or private equity, plus in-house expertise at a SaaS company. A recent Bachelor's degree is required, and an MBA is a plus. Ideal candidates should have strong communication skills, exceptional analytical capabilities, and leadership experience in cross-functional projects.

The work environment at Motive for a Business Operations Lead is collaborative and dynamic. It involves working remotely and requires adaptability to fast-paced, ambiguous situations. The company fosters a low-ego culture where problem-solving is encouraged across different teams, creating an exciting and flexible work dynamic.

The Business Operations Lead at Motive contributes to growth by analyzing market trends, developing strategic initiatives, and optimizing commercial results through data-driven insights. By leading vital projects and ensuring effective alignment across departments, the Lead helps scale the organization efficiently.

A Business Operations Lead at Motive should be proficient in analytics tools including Google Sheets and Excel for building data models. SQL skills are preferred as you will analyze performance data and create actionable insights. Familiarity with CRM and project management tools will also be beneficial.

To prioritize initiatives effectively, I assess the potential impact on company growth, align them with strategic goals, and consider resource availability. Engaging stakeholders for input is crucial, as it ensures that all perspectives are taken into account before making decisions.

Throughout my career, I have led various cross-functional teams by fostering open communication and collaboration. I set clear expectations and ensure that all team members understand their roles, which is vital for driving alignment and achieving project goals efficiently.

I approach process inefficiencies by first identifying the bottlenecks through data analysis and team feedback. Next, I implement a structured iteration process to test solutions, engage teams in brainstorming sessions, and continuously seek feedback to enhance operational workflows.

I have utilized tools like Google Sheets and SQL for data analysis, which have significantly informed my decision-making. These tools help me create dashboards that visualize key performance metrics, making it easier to identify trends and areas for improvement.

In my previous role, we piloted an account-based marketing approach. I collaborated with marketing to define target accounts, tailored messaging, and tracked engagement metrics. This experiment led to a notable increase in qualified leads and provided valuable learnings for future strategies.

Ensuring alignment across departments requires proactive communication, regular updates, and collaborative planning sessions. I prioritize building relationships with stakeholders, fostering an environment where feedback and shared objectives drive unified actions towards our goals.

I leverage historical data and relevant metrics to guide decision-making. By conducting comprehensive analyses and model forecasting, I can better predict outcomes and make informed recommendations that are supported by quantitative evidence.

Adaptability in fast-paced environments is achieved through remaining focused on critical priorities and being open to change. I often reassess project goals and maintain flexibility in my plans to pivot quickly when new information arises or project scopes evolve.

The most important skills include advanced analytical capabilities, exceptional communication, strong leadership, and a deep understanding of market dynamics. Being able to collaborate across functions and maintain an eye on operational efficiency is vital for success in this role.

Success is measured through key performance indicators such as customer acquisition rates, revenue growth, and market share increase. Analyzing customer feedback and sales performance data provides context for assessing the effectiveness and making necessary adjustments to strategies.