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Customer Success Engineer - job 1 of 2

Location: Hybrid - Mountain View HQ or San Francisco preferred - also open to remote candidates in PT time zone. Please note that this role will be supporting PT

What You Will Do

The Customer Success Engineer (CSE) provides deep subject matter expertise on Moveworks technical and product solutions and best practices in order to drive value for Moveworks customers. As a CSE at Moveworks, you will be joining our Professional Services organization to work alongside a Customer Success Manager from our Customer Success organization to understand product requirements, and then you will drive all technical aspects around post-sales engagement with the end goal of delivering the Moveworks AI platform to customers. You will play an advisory role to customers, build long-term strategic relationships with both customers and partners and ensure optimal customer experience and outcomes. Each of our team members is extremely hands-on, push boundaries, and deliver high quality results. You'll be the technical customer advocate internally and have the opportunity to work closely with Product Management, Engineering and R&D teams and help to influence the product features based on feedback from customers. This role is dynamic and highly cross-functional. If you’re ready to do the best work of your career and help build an enduring company in the process, we would love to meet you!

  • You will work with customers to gain a deep understanding of their business processes, system environments and employee service infrastructure (IT, HR, Finance, procurement, etc.).
  • You will integrate and implement Moveworks solutions to customers' platform and backend systems in a secure and performant manner.
  • You will provide consulting for customers to advise them on how to best achieve their use cases by leveraging the Moveworks Platform.
  • You will work closely with engineering and product teams on new product rollouts to ensure scheduled targets are met during implementation, and onboarding.
  • You will be our customer advocate in influencing product roadmap, product improvements, and product feedback.
  • You will serve as a point of escalation for complex technical support issues.
  • You will be expected to track your time on a weekly basis.

What You Bring To The Table

  • You have 2+ years relevant work experience in a customer-facing technical role such as customer success engineer, solution engineer, consulting engineer, or implementation consultant.
  • You have hands-on/practical experience around using REST APIs and reading documentation to quickly build expertise around a new API.
  • You have a good understanding of data modeling and data pipelines.
  • Your passion for understanding customers’ use cases, identifying gaps and resolving issues in the product is undeniable.
  • You are proficient in writing scripts or automations in iPaas / APIM tools such as Workato, Azure Functions, AWS Lambdas, or other Cloud services.
  • You are confident in your communication and interpersonal skills.
  • You have a great track record of driving successful technical adoption with medium to large-sized projects.
  • You have hands-on experience in administering and deploying enterprise solutions.
  • You have working knowledge of IT infrastructure and integrating large SaaS platforms.
  • Familiarity with enterprise ITSM platforms (e.g. ServiceNow, Jira Service Desk, Salesforce Service Cloud) and IDAM solutions (e.g. Okta, Active Directory) is a plus.
  • You are proficient in Python, Java, Javascript and scripting languages like Powershell or Bash.
  • You have familiarity with Linux and Windows environments and using the command line.
  • You possess a bachelor’s degree or higher in Computer Science or a related field.
  • You are willing to travel 10 - 25% of the time.

 

 

*Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans. 
Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.

Moveworks Is An Equal Opportunity Employer
*Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.

Who We Are 

Moveworks is the universal AI copilot for search and automation across all your business applications. We give employees one place to go to find information and get support while reducing costs for your business. The Moveworks Copilot is powered by an industry-leading Reasoning Engine that uses a combination of public and proprietary language models to understand employee queries, then build and execute multi-step plans that achieve them. It does this by linking into systems (like ITSM, HRIS, ERP, identity management, and more) with native and custom-built integrations that turn natural language into powerful automations for employees.  

The world’s most innovative brands like Databricks, Broadcom, Hearst, and Palo Alto Networks trust Moveworks to eliminate repetitive support issues, deliver instant knowledge, and empower employees to work faster across applications.

Founded in 2016, Moveworks has raised $315 million in funding, at a valuation of $2.1 billion, thanks to our award-winning product and team. In 2023, we were included in the Forbes Cloud 100 list as well as the Forbes AI 50 for the fifth consecutive year. We were also recognized by the 2023 Edison Awards for AI Optimized Productivity, and were included on Fast Company's Most Innovative Companies list for 2024! 

Moveworks has over 500 employees in six offices around the world, and is backed by some of the world's most prominent investors, including Kleiner Perkins, Lightspeed, Bain Capital Ventures, Sapphire Ventures, Iconiq, and more.

Come join one of the most innovative teams on the planet!

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Average salary estimate

$100000 / YEARLY (est.)
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$80000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Success Engineer, Moveworks

As a Customer Success Engineer at Moveworks, you'll step into a pivotal role within our Professional Services organization located in beautiful West Virginia. Your day-to-day will be filled with excitement as you drive the technical aspects of our robust Moveworks AI platform to help our customers fully realize its value. With your deep technical expertise, you'll be working closely alongside Customer Success Managers to seamlessly integrate our solutions into various systems across IT, HR, Finance, and more. You'll find yourself guiding clients through best practices and ensuring their experience is nothing short of exceptional. Your influence will help shape the product features through meaningful feedback and insights obtained from your clients. Additionally, the position is highly collaborative; you will interface with Product Management, Engineering, and R&D teams, ensuring that all implementation targets are met while advocating for our customers’ needs. This is an amazing opportunity to work on multifaceted projects that will not only challenge you but also allow you to establish long-term relationships with clients, straightening the bond between users and technology. You'll be hands-on, leveraging your skills in scripting and APIs, and applying your strong communication skills to create solutions that make a real difference. If you’re passionate about technology and want to be part of a revolutionary team, Moveworks is the place for you! We can't wait to see the incredible results you’ll help us achieve.

Frequently Asked Questions (FAQs) for Customer Success Engineer Role at Moveworks
What are the key responsibilities of a Customer Success Engineer at Moveworks?

As a Customer Success Engineer at Moveworks, you'll be responsible for driving post-sales engagement by leveraging your technical skills to integrate Moveworks solutions into customers' existing systems. You'll work closely with a Customer Success Manager to understand product requirements, provide consulting and best practices to clients, and serve as an advocate for customers' needs to influence product improvements.

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What qualifications do you need to become a Customer Success Engineer at Moveworks?

To be considered for the Customer Success Engineer position at Moveworks, candidates should possess at least 2 years of experience in a customer-facing technical role such as a solution engineer or implementation consultant. A bachelor’s degree in Computer Science or a related field is required, along with proficiency in REST APIs, scripting, and a solid understanding of data modeling and IT infrastructure.

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How does the Customer Success Engineer role at Moveworks contribute to customer satisfaction?

The Customer Success Engineer plays a crucial role in ensuring customer satisfaction at Moveworks by utilizing their technical expertise to provide tailored solutions for each client. They ensure that the implementation of our AI platform meets the specific needs of our customers, advising them on best practices and providing ongoing support to help them achieve their use cases effectively.

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What kind of experience is beneficial for a Customer Success Engineer at Moveworks?

Beneficial experience for a Customer Success Engineer at Moveworks includes hands-on work with enterprise solutions, including familiarity with IT infrastructure and SaaS platforms such as ServiceNow and Salesforce. Proficiency in programming and scripting languages, along with a solid grasp of cloud services and data pipelines, can also significantly enhance your candidacy.

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What is the work environment like for a Customer Success Engineer at Moveworks?

The work environment for a Customer Success Engineer at Moveworks is dynamic and collaborative, often involving cross-functional teams. The role supports a hybrid work model with a preference for candidates within the Pacific Time Zone, allowing for flexible working arrangements while ensuring that team members engage regularly to achieve the best outcomes for customers.

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Common Interview Questions for Customer Success Engineer
Can you describe your experience with integrating systems as a Customer Success Engineer?

When asked about system integration experience, it's important to highlight specific projects where you successfully integrated and implemented solutions. Discuss the technologies and tools you used, the challenges faced, and how you collaborated with other teams during the process.

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How do you prioritize customer needs in your role as a Customer Success Engineer?

Prioritizing customer needs involves active listening, understanding their unique challenges, and aligning your technical solutions accordingly. Explain how you gather input from customers, assess their priorities, and ensure that your actions reflect their business objectives.

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What methods do you use to ensure the successful adoption of technologies by customers?

To ensure successful technology adoption, I'd emphasize the importance of thorough training and support. Discuss your strategies for creating easy-to-follow documentation, conducting training sessions, and being readily available for ongoing support to help customers fully utilize the technology.

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How do you handle technical issues escalated by customers?

When handling escalated technical issues, detail your methodical approach to troubleshooting, including analyzing the problem, collaborating with engineering teams for insights, and providing regular updates to customers. This demonstrates your responsiveness and commitment to customer satisfaction.

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Can you give an example of how you influenced a product feature based on customer feedback?

An effective response should illustrate a specific instance where you communicated a customer's needs to the product team. Detail how this feedback led to meaningful changes or enhancements that benefited both the product and its users.

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What tools and technologies are you proficient in that are relevant to this role?

Mention specific tools and technologies, such as REST APIs, scripting languages like Python or Java, and familiarity with cloud services. Be prepared to explain your level of expertise and any relevant projects where you applied these tools.

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How do you maintain communication with customers during a project?

Effective communication can be maintained through regular updates, scheduled check-ins, and the use of collaboration tools. Discuss how you adapt your communication style to meet each client’s preferences while ensuring they remain informed on progress.

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What is your approach to understanding a customer's business processes?

Understanding a customer's business processes requires active engagement. Describe your approach to conducting discovery sessions, asking probing questions, and gathering insights that help you tailor solutions to fit their needs seamlessly.

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How do you measure the success of implementations as a Customer Success Engineer?

Success can be measured by customer satisfaction surveys, usage metrics, and achieving established goals post-implementation. Discuss any KPIs or success indicators you track to demonstrate the value added through your implementations.

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Why do you want to work as a Customer Success Engineer at Moveworks?

Express your enthusiasm for Moveworks’ innovative technology and its impact on customer experiences. Share any specific aspects of the company culture or mission that resonate with you, which can help in establishing rapport with the interviewers.

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DATE POSTED
April 9, 2025

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