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Account Manager

At MRI, our company culture is more than a talking point – it’s what makes us shine! We value your hard work and encourage you to be your whole self while you do it. Passion, integrity, and inclusion mixed with a healthy dose of fun is what makes us the best fit for your next career move! 

To accommodate our growth, we are seeking experienced Business to Business sales professionals to generate revenue through the sales and marketing of MRI’s customizable applications. This is a great opportunity for dynamic, aggressive sales professionals that are driven to manage existing client relationships and have a proven track record for employing a consultative sales approach. 

RESPONSIBILITIES: 

  • Professionally represent MRI and build mutually beneficial relationships with decision makers to ensure high levels of customer satisfaction, customer retention and account development. 

  • Recommend appropriate solutions and negotiate acceptable terms with the client 

  • Achieve and exceed all quarterly and annual fiscal targets and objectives 

  • Identifying opportunities for cross-selling other MRI products.   

  • Maintain regular contact with your customers using online meetings and telephone calls 

  • Determine the clients on-going requirements to meet their changing business needs 

  • Work closely with other stakeholders within MRI such as Legal, Sales Operations, Marketing, Development, and the Implementation teams. Maintain timely and accurate sales forecasts within Salesforce 

  • All other duties and responsibilities as assigned. 

REQUIREMENTS: 

  • 2+ years of sales experience in business products or services, and managing a territory and/or client relationships. 

  • Bachelor’s degree 

  • Experience in selling software and/or knowledge of the Real Estate industry required as well as the ability to network within the industry. 

  • Knowledge of products, software pricing practices, selling skills, personal computers and various software application skills is helpful. 

  • Demonstrated track record in closing deals over a sustained period, exceeding sales targets with ability to demonstrate software to potential users. 

  • Marketing orientation with the ability to develop strong marketing strategies to edge out the competition. 

  • Excellent understanding of the end user business and issues or the ability to apply unrelated knowledge to the Real Estate Industry. 

  • Ability to push past rejection to achieve results. 

  • Demonstrated computer systems knowledge, including web technologies, CRM, employee self-service, a general understanding of larger business system applications. 

  • Planning skills to determine and meet departmental objectives. 

  • Verbal and written communication skills with the ability to build and deliver powerful presentations. 

  • Excellent time management, communication skills, decision making, human relations, presentation, and organization skills. 

  • Ability to operate in a very fast paced environment with multiple high-level priorities. 

  • Professional appearance and presentation required. 

What Makes this a Great Opportunity? 

  • MRI is an industry leader that has experienced double digit revenue growth year over year 

  • We provide great internal sales support including marketing support 

  • Over 95% client retention 

  • Base salary and commission 

  • 5 week sales training program 

Compensation, Benefits, Travel and Location:  

  • We offer an excellent compensation and employee benefit package, including medical and dental, vision discounts, flexible spending accounts, Roth and traditional 401(k), 401(k) match, generous paid time off and much more! 

  • Business expenses shall be reimbursed pursuant to company policy. 

  • This position requires at least 80% travel within the territory and for corporate events. 

Our total rewards include:   

  • Health, Dental, and Vision Insurance Plan Options    

  • 20 Days - Paid Time Off 

  • 401K, includes matching & Roth 

  • Flexi Any-Day (knock 2.5 hours off of your day 6 (six) times a year)   

  • 11 Paid Holidays   

  • Tuition Reimbursement   

  • Pet Insurance 

  • Unique perks such as a wedding limo, giveaways, holiday-themed celebrations, service awards, and much more…  

  • Variety of community engagement opportunities & charitable donation matches 

MRI Software named a 2023 Top Workplace by NorthCoast 99! 

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space. 

MRI is proud to be an Equal Employment Opportunity employer. 

Average salary estimate

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What You Should Know About Account Manager, MRI Software

Welcome to MRI, where our vibrant company culture acts as the heartbeat of our operations! As an Account Manager at our Cleveland, Ohio office, you'll thrive in a dynamic environment that truly values your individuality and hard work. We’re on the lookout for passionate B2B sales professionals with a knack for building strong client relationships. Your role will be to represent MRI professionally, ensuring that our clients' needs are met while exceeding sales targets and bringing innovative software solutions to the forefront of their business processes. Experience in the software or real estate industry will serve you well, as you’ll negotiate terms with clients and identify opportunities for cross-selling our tailored applications. Your daily routine will involve regular communication—be it video calls or phone conversations—with clients to assess their evolving needs. You’ll work closely with various teams within MRI, from marketing to development, to ensure seamless service delivery. Plus, with an excellent compensation package and robust support, including a comprehensive training program, you’re not just starting a job; you're stepping into a fulfilling career that encourages your growth and success. If you have a proven sales track record, strong planning and communication skills, and a resilient nature that pushes past rejection, this could be the perfect role for you. Join us and become a key player in our ongoing evolution and commitment to excellence in real estate software. Let’s seize this opportunity together!

Frequently Asked Questions (FAQs) for Account Manager Role at MRI Software
What are the main responsibilities of an Account Manager at MRI?

As an Account Manager at MRI, your primary responsibilities involve building and maintaining strong relationships with clients in the real estate sector. You will represent MRI while managing existing accounts, identifying opportunities for cross-selling our customizable applications, and negotiating favorable terms with clients. Regular communication through online meetings and calls with clients to assess their needs is essential, as is collaborating with other internal teams to deliver seamless service and achieve sales targets.

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What qualifications are needed for the Account Manager position at MRI?

To qualify for the Account Manager role at MRI, you should have a minimum of 2 years of sales experience, ideally within the software or real estate industry. A bachelor’s degree is required, alongside a demonstrated ability to close deals and exceed sales targets. Proficiency in CRM systems and software application knowledge will be beneficial, as will your strong communication and negotiation skills.

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What makes MRI a great workplace for an Account Manager?

MRI is recognized as a top workplace, noted for its strong company culture and commitment to employee satisfaction. As an Account Manager, you’ll enjoy benefits like a competitive base salary with commission, excellent healthcare coverage, generous paid time off, and unique perks such as tuition reimbursement and community engagement opportunities. Our ongoing support for your career development includes a comprehensive 5-week sales training program, ensuring you are fully equipped for success.

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How does MRI support the career growth of its Account Managers?

At MRI, your career growth is a priority. We provide extensive internal support, including marketing resources, a structured 5-week sales training program, and ongoing mentorship from experienced team members. We encourage our Account Managers to develop their skills and strategies to edge out the competition, ensuring they have the tools necessary for achieving their sales goals and advancing in their careers.

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What kind of travel is expected for the Account Manager role at MRI?

The Account Manager position at MRI requires a significant amount of travel, with at least 80% time dedicated to visiting clients within your territory and attending corporate events. This travel is crucial for nurturing client relationships and understanding their evolving business needs, making it a vital aspect of the role.

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Common Interview Questions for Account Manager
What strategies do you use to build and maintain client relationships as an Account Manager?

To build and maintain effective client relationships, I focus on open communication and understanding the client’s needs. I prioritize regular check-ins and utilize CRM tools to track interactions and follow up on key discussions. Being proactive and responsive to client inquiries fosters trust and ensures a positive partnership.

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Can you describe a time when you exceeded sales targets?

Certainly! In my previous role, I exceeded my quarterly sales targets by 30%. I achieved this by analyzing client feedback, tailoring my approach to meet their specific needs, and identifying cross-selling opportunities that enhanced their experience with our products. I maintained consistent follow-ups which ultimately led to closing significant deals.

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How do you handle client objections during the sales process?

I approach client objections with empathy and a willingness to listen. By understanding their concerns, I can provide informative solutions that address their specific needs. I also share relevant case studies and success stories to demonstrate how our solutions have effectively solved similar issues for other clients.

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What techniques do you use for effective negotiation with clients?

Effective negotiation starts with thorough preparation and understanding both sides’ needs. I use active listening to truly grasp the client’s requirements and leverage that knowledge during discussions. I aim for win-win solutions, ensuring that the terms are beneficial for both the client and our organization.

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How do you track and manage your sales forecasts?

I rely on CRM software to track and manage my sales forecasts effectively. By keeping an updated record of client interactions, potential leads, and sales pipelines, I can provide accurate forecasts, identify trends, and adjust my strategies accordingly to achieve our targets.

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Describe how you would identify opportunities for cross-selling within your current accounts.

Identifying cross-selling opportunities involves understanding the comprehensive needs of my clients. I regularly assess their current solutions, stay informed about updates in our product offerings, and engage in discussions to uncover unmet needs that our additional products can address. This approach not only solidifies our relationship but also drives additional revenue.

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What makes you a good fit for the Account Manager position at MRI?

My background in B2B sales, combined with my knowledge of the real estate software industry, aligns well with the requirements of the Account Manager role at MRI. My track record of exceeding sales targets, my consultative sales approach, and my commitment to providing exceptional customer service make me a suitable candidate for furthering MRI’s growth.

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How do you prioritize your tasks in a fast-paced environment?

In a fast-paced environment, I prioritize tasks using a combination of urgency and importance. I create daily to-do lists and categorize tasks to focus on high-impact activities first. I utilize digital tools for time management, ensuring that deadlines are met while also being adaptable to shifting priorities.

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What role does teamwork play in your success as an Account Manager?

Teamwork is crucial in my success as an Account Manager. I regularly collaborate with marketing, sales operations, and product development teams to align our strategies and enhance client solutions. Open communication and mutual support within the team allow us to provide a cohesive experience for our clients, ultimately driving satisfaction and loyalty.

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How do you prepare for a meeting with a potential client?

Preparation for a client meeting involves thorough research on the potential client’s business, industry trends, and any challenges they may be facing. I tailor my presentation to highlight how MRI’s solutions can specifically address their needs. Having a clear agenda and questions prepared allows for a productive meeting and demonstrates my commitment to their success.

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From accounting to property management, retail to residential, and private equity to public REITs – our solutions liberate real estate. Based outside Cleveland, Ohio, MRI Software is a global company with offices in the United States, Canada, Aus...

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DATE POSTED
April 22, 2025

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