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Manager, Account & Relationship Management– SaaS (USA-Remote) - Full-time

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**About the Role:**As a Manager, Account & Relationship Management, you will manage a team responsible for maintaining and growing client relationships. You will be accountable for the performance and results of your team, ensuring they meet revenue targets and achieve high levels of customer satisfaction. You will develop strategies to enhance client engagement and coordinate cross-functional efforts to meet business objectives.• *Additional Information:** Enterprise Legal Management Software | ELM Solutions | Wolters Kluwer• *Responsibilities:**• Manage a team of account managers, overseeing their performance and development.• Develop and implement strategies to grow revenue from existing accounts.• Ensure a high level of customer satisfaction and address client concerns promptly.• Coordinate with sales and marketing teams to align client strategies with business goals.• Conduct regular meetings with clients to understand their needs and provide solutions.• Monitor and report on team performance and client satisfaction metrics.• Train and mentor team members, promoting their professional growth.• Manage complex client accounts and ensure successful outcomes.• Drive initiatives to improve client engagement and account retention.• Develop and maintain relationships with key decision-makers and influencers within client organizations.• *Skills:**• 2+ years of management experience, managing direct reports.• Experience selling software products and services• Strategic Planning: Ability to develop and execute strategies to grow revenue and enhance client satisfaction.• Team Management: Proficiency in overseeing team performance and development.• Client Needs Analysis: Aptitude for understanding and addressing client needs proactively.• Cross-functional Collaboration: Experience in coordinating efforts across sales, marketing, and other departments.• Client Retention Strategies: Knowledge of techniques to improve client engagement and retention.• Performance Metrics: Familiarity with tracking and reporting on performance metrics.• Negotiation Skills: Ability to negotiate solutions and manage complex client relationships.• Leadership: Strong leadership skills to mentor and guide the team.objectives• Typically accountable for a centralized functional activity• *Education:**Bachelor’s Degree in Business, Legal, or related field or equivalent experience• *Travel** :+ Up to 50% (domestic/international)\#LI-Remote• *Compensation:**Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $121,350 - $170,050EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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$145700 / YEARLY (est.)

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$121350K

$170050K

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What You Should Know About Manager, Account & Relationship Management– SaaS (USA-Remote) - Full-time, Wolters Kluwer

Join Wolters Kluwer as a Manager, Account & Relationship Management – SaaS and take charge of a dynamic team dedicated to nurturing and expanding client relationships in Baton Rouge, LA. In this remote full-time role, you’ll lead a group of talented account managers to ensure they not only meet but exceed revenue targets while fostering high levels of customer satisfaction. Your expertise will be essential in developing impactful strategies that enhance client engagement and streamline our cross-functional efforts to achieve business objectives. You’ll find yourself immersed in the world of Enterprise Legal Management Software, utilizing your understanding of client needs to deliver solutions that truly resonate. You'll engage in regular client meetings to discern their needs and promptly address any concerns they might have, ensuring a positive experience with our services. As a key leader, you’ll also have the opportunity to mentor and develop your team, guiding them in their professional journeys. In this role, you will play a crucial part in driving initiatives that will not only improve client engagement but also help maintain robust account retention rates. If you have a knack for building relationships and a passion for helping teams succeed, this position is the perfect opportunity to flourish in your career while contributing to the growth and success of both clients and your team.

Frequently Asked Questions (FAQs) for Manager, Account & Relationship Management– SaaS (USA-Remote) - Full-time Role at Wolters Kluwer

What are the responsibilities of a Manager, Account & Relationship Management at Wolters Kluwer?

As a Manager, Account & Relationship Management at Wolters Kluwer, your primary responsibilities include overseeing a team of account managers, developing revenue growth strategies, ensuring client satisfaction, and coordinating efforts with sales and marketing teams. You'll conduct regular client meetings, monitor team performance, and mentor team members to ensure they meet their professional goals while driving initiatives to enhance client engagement.