As a Weekend Customer Support Agent at MUBI, your primary responsibility will be to manage subscriber inquiries and support the overall customer experience. You will work closely with our Content, Marketing, and Engineering teams to advocate for subscribers, assist with technical queries, and contribute to our customer feedback loop, ensuring that we continually improve our service.

To qualify for the Weekend Customer Support Agent position at MUBI, you must be based in LATAM and be fluent in both written and spoken English, along with another language such as Spanish or Portuguese. You should have experience in navigating complex customer issues, a strong attention to detail, and a collaborative attitude.

Yes! The Weekend Customer Support Agent position at MUBI is a remote role for those living in LATAM. However, if you reside near one of our local offices in cities like São Paulo, Mexico City, or Buenos Aires, you can also opt for a hybrid working arrangement to collaborate directly with our local teams.

MUBI seeks candidates who are passionate about film and possess experience in using empathy to tackle complex issues. Ideally, you'll have a background in customer support or a related field, demonstrating your ability to communicate effectively and work as part of a team to enhance subscriber experiences.

Important skills for a Weekend Customer Support Agent at MUBI include strong communication skills in English and another language, excellent problem-solving abilities, impeccable attention to detail, and the capability to handle customer feedback thoughtfully. A positive, can-do attitude is also essential to thrive in our dynamic environment.

Handling difficult customers requires patience and empathy. It’s essential to listen actively to their concerns and validate their feelings. Then, you can clearly communicate potential solutions tailored to their needs, demonstrating that you value their experience with MUBI.

When discussing a complex issue you resolved, highlight the steps you took to understand the customer's situation, the research or collaboration needed to find a solution, and the final result. Focus on how your approach contributed to enhanced customer satisfaction, which could resonate with MUBI's mission.

Express your passion for film and your admiration for MUBI’s mission to promote great cinema. You might mention how you respect the company’s innovative approach to streaming and its commitment to providing a quality viewing experience, which aligns with your personal interests and career goals.

Prioritizing tasks can be effectively managed by assessing urgency and importance. During busy weekends, I would identify the inquiries requiring immediate attention and ensure that I maintain open communication with the team for support. This helps in providing a seamless experience to MUBI's subscribers.

To provide constructive feedback, I focus on being specific and solution-oriented. I strive to frame feedback positively, emphasizing strengths and suggesting actionable improvements. This fosters a supportive atmosphere, aligning well with MUBI’s collaborative culture.

When advocating for a subscriber’s needs, I would use data and customer feedback to illustrate pain points or suggestions. Presenting clear examples during discussions can help cross-department teams understand the urgency of implementing solutions, in line with MUBI’s commitment to exceptional user experience.

Discuss any CRM software or communication platforms you have experience with, such as Zendesk, Salesforce, or social media channels. Highlight how you utilized these tools to enhance customer interactions and streamline support processes, showcasing your readiness to adapt to MUBI's systems.

In a remote environment, I prioritize clear communication by utilizing multiple platforms, such as video calls, emails, and instant messaging. I make it a point to regularly check in with team members and clarify tasks to ensure everyone remains aligned, supporting MUBI's collaborative efforts.

When faced with a high volume of inquiries, I focus on maintaining organization—categorizing requests by urgency and type. Utilizing templates for common inquiries can enhance efficiency while ensuring thorough responses. I also ensure to communicate realistic timelines to subscribers, aligning with MUBI's commitment to excellent service.

To stay updated on movie trends and MUBI’s offerings, I follow film industry news, join relevant forums, and actively engage with cinema content on various platforms. Staying informed not only enhances my work but also aligns with MUBI’s mission to foster a vibrant community around great cinema.