Customer Experience Agent/Vehicle Detailer

As a Customer Experience Agent/Vehicle Detailer at SIXT Australia, your primary responsibilities include maximizing sales and service opportunities to enhance customer experiences, managing and maintaining our premium vehicle fleet, and promoting additional services tailored to customer needs. You will also assist with vehicle driving and valeting tasks when required, ensuring every customer receives a top-tier service experience.

To excel as a Customer Experience Agent/Vehicle Detailer at SIXT Australia, you should possess strong sales expertise, excellent communication skills, and a keen attention to detail. Flexibility in working hours is essential as the role requires availability for a rotating roster, including weekends and public holidays. While prior experience in sales is preferable, it is not mandatory.

When you join as a Customer Experience Agent/Vehicle Detailer at SIXT Australia, you'll receive comprehensive training that covers all aspects of our vehicles and customer service standards. You'll learn everything from our fleet of premium vehicles to effective sales techniques, allowing you to confidently enhance customer satisfaction from day one.

At SIXT Australia, we're dedicated to valuing our employees. Benefits for Customer Experience Agent/Vehicle Detailers include a competitive hourly wage, travel discounts on car rentals and holidays, a complimentary myNRMA membership with various discounts, uniforms supplied, and an Employee Referral Program that allows you to earn bonuses for successful referrals.

SIXT Australia actively supports diversity and inclusion within our workforce. We welcome applications from diverse backgrounds, including First Nations Australians, people with disabilities, and those from LGBTQI+ communities. Our aim is to represent the rich variety of the communities we serve and create an inclusive environment for all employees.

To enhance customer satisfaction as a Customer Experience Agent at SIXT Australia, I would actively listen to the customer’s needs, offer personalized recommendations based on their preferences, and ensure timely assistance throughout the rental process. Building rapport and showing genuine enthusiasm for our services also plays a key role in customer satisfaction.

When selling additional services, I would focus on understanding the customer's requirements first. After identifying their needs, I would explain how our additional services can enhance their rental experience—tailoring my approach to align with their preferences, creating a value proposition that resonates with them.

In a challenging customer interaction, I maintained calm and engaged empathetically with the customer to understand their concerns. I listened actively and acknowledged their frustration, then offered solutions that addressed their issues while assuring them of our commitment to resolving the matter effectively.

Attention to detail in vehicle detailing means thoroughly checking every aspect of the car, from cleanliness to functional features, ensuring that it meets our high standards before handing it over to customers. It involves a systematic approach to inspecting the vehicle for any blemishes or mechanical issues that could affect the rental experience.

If I can’t meet a customer’s request, I would firstly apologize and explain the situation transparently. Then, I would explore alternative solutions or options that can still meet their needs, reassuring them that we're dedicated to providing as much assistance as possible.

I am motivated by the opportunity to create memorable experiences for customers and the satisfaction of knowing that my efforts directly contribute to their enjoyment and convenience. Working in an environment like SIXT Australia, that emphasizes customer service and satisfaction drives me to achieve excellence.

To stay updated with our vehicle fleet, I would regularly engage in training sessions, attend briefings, and proactively seek information from product manuals or team members. Keeping myself informed on vehicle specifications, features, and benefits enables me to provide customers with accurate and helpful information.

I view working in a rotating roster environment positively as it offers variety and the chance to experience different work dynamics. Flexibility allows me to adapt my schedule to meet personal commitments while being an integral part of the team, ensuring a consistent and strong customer service presence.

In a previous role, I collaborated closely with team members during peak seasons to ensure exceptional service delivery. We coordinated our tasks efficiently, communicated effectively, and supported one another in our respective roles, achieving collective goals and a satisfied customer base.

If I noticed a vehicle that did not meet our quality standards, I would immediately inform my supervisor and ensure the vehicle is taken out of service until it has been cleaned and inspected. I would also document the issue to prevent it from happening in the future, maintaining our commitment to providing excellent service.