Senior Customer Enablement Consultant

We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place.

We’re always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB. 

About the Team

Our Product team is the beating heart of MYOB. From discovery through to delivery plus Data and Insights, it’s made up of a broad and multi-disciplined group of specialists focused on designing products that help our customers optimise their business potential and creating best-in-class customer and user experiences.

We’re looking for an experienced and customer-obsessed Senior Customer Enablement Consultant. Your mission is to make the experience of onboarding onto our accounting practice software simple, intuitive, and impactful. You’ll design, deliver and continuously improve customer enablement experiences that drive faster time to value and increase product confidence from day one. 

While an understanding of the accounting industry is advantageous, it’s not essential. What matters most is your ability to turn complex workflows into clear, engaging customer education, and your commitment to helping customers succeed. 

What You'll Be Doing

- Design Onboarding Experiences: Partner with Customer success to create scalable and digital customer onboarding journeys—including learning journeys, webinars, videos, product simulations, in-product tool-tips and onboarding guides—that help our practice customers get started with confidence. 

- Develop Customer Education Programs: Drive cloud adoption and maximise product value for existing practice customers through engaging educational programs, leveraging MYOB Academy, eLearning courses, webinars and videos. 

- Collaborate Cross-Functionally: Work closely with product, customer success, support, and marketing teams to ensure customer enablement content is accurate, timely, and aligned to customer needs. You’re confident in your ability to advocate for customers and your area in these groups. 

- Continuously Improve: Use customer feedback, product insights, and usage data to iterate and improve customer enablement experiences. 

- Train the Trainer: Support internal teams by training the trainer for product training and onboarding playbooks, enabling them to deliver a consistent customer experience. 

- Champion the Customer: Be the voice of the customer in cross-functional group conversations—ensuring every customer touchpoint feels purposeful, human, and easy to follow. 

- Maintain learning: Proactively manage and update all customer-facing learning materials, ensuring alignment with the latest product features and brand guidelines. 

 About You 

- You’re passionate about making software easy to understand and use. 

- Strong instructional design skills and can translate complex ideas into engaging, accessible content. 

- You’re experienced in customer onboarding, enablement, or education roles—ideally in SaaS or tech. 

- You have experience creating customer enablement programs that have delivered a measurable improvement to customer adoption or utilisation of products. 

- Excellent communication and facilitation skills (written and verbal). 

- You’re data-driven, with a desire to understand what’s working and constantly improve. 

- You’re experienced in the end-to-end learning development process including needs analysis, content development, training delivery, communication, optimisation, and outcome assessment. 

- Familiarity with accounting practice workflows or cloud software is a bonus—but not essential

- Exposure to tools like Rise, Camtasia, Supademo or LMS Platforms desireable - but not essential

Our Culture & Benefits 

Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.  

🎥 See what it's like to work at MYOB and what we're all about.

🎯 Do your best work in a flexible work environment, right down to financial assistance to set up your home office…it’s called Flexperience, and it’s designed by you and your team! 

🎯 Our partnership with Smiling Mind helps support the wellbeing of our team members and customers 

🎯 Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment 

🎯 A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more! 

🎯 Communities built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution 

🎯 Access to best-in-class discounts and vouchers from leading retailers, and a lot more. 

We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.  

MYOB are an equal opportunity employer and we champion diversity. Don’t meet every single requirement of this role? Still apply!  Research tells us that that women and underrepresented groups are less likely to apply unless they meet every single requirement.  At MYOB we believe that the right hire is someone who makes an addition to our culture, rather than someone who fits in and conforms to our status quo. Moving to ‘Culture Add’ means adding team members who not only value MYOBs standards and workplace culture, but also bring an aspect of diversity that positively contributes to MYOB.  So, if you’re excited about this role, or about MYOB, we’d still love to hear from you!